**RESOLVED ISSUE WITH SIDE QUEST KEYS**
The game team has resolved this issue. Keys will be distributed via in-game messages and the quest timer will be extended.
More information and timeline here.
*This includes currently unclaimable keys as well*
**WINTER OF WOE - BONUS OBJECTIVE POINT**
As previously announced, the team will be distributing an additional point toward milestones to anyone who completed the Absorbing Man fight in the first step of the Winter of Woe.
This point will be distributed at a later time as it requires the team to pull and analyze data.
The timeline has not been set, but work has started.

Missing Sigil Goldpool quest

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Comments

  • Shakti4allShakti4all Posts: 120
    Another week started.. no words from Kabam..
    @RichTheMan please help to voice it out louder
  • Igheid11Igheid11 Posts: 41


    It took 5 days to acknowledge this??!!
    You said 5 days??? HAHAHAHAHAHAHA

    Looks like we were abandoned after so many bugs
  • RichTheManRichTheMan Posts: 184 ★★★

    Another week started.. no words from Kabam..
    @RichTheMan please help to voice it out louder

    I've messaged Kabam and now made 2 videos on the matter. Ive done what i can.
  • ccrider474ccrider474 Posts: 628 ★★★
    Gotta love how valuable paying customers are to kabam. I'm trying to be patient but getting angrier every single day.

    So many bugs in game right now that so much doesn't work and how is the company handling it? Let's just rip off our paying customers and ghost them in hopes they just forget about it.
  • edited June 2022
    Hello everyone!

    Firstly, a thank you to @RichTheMan for bringing this to my attention; this issue predates me, so I wasn't aware of it and I understand your frustrations.

    I've had a few conversations and it seems this is something we're actively working to resolve. Players that missed their opportunities to cash in with Goldpool will see that gold in the near future.

    The date is not set in stone, so I'll wait until it's locked in to set it in your minds. As I hear more, especially regarding the timeline, I will pass the information along to you!

    Edit for clarity: this compensation will go to TB and Paragon players who were subscribed to the sigil during the timeframe of the quest issues.
    Post edited by Kabam Jax on
  • ccrider474ccrider474 Posts: 628 ★★★
    Kabam Jax said:

    Hello everyone!

    Firstly, a thank you to @RichTheMan for bringing this to my attention; this issue predates me, so I wasn't aware of it and I understand your frustrations.

    I've had a few conversations and it seems this is something we're actively working to resolve. Players that missed their opportunities to cash in with Goldpool will see that gold in the near future.

    The date is not set in stone, so I'll wait until it's locked in to set it in your minds. As I hear more, especially regarding the timeline, I will pass the information along to you!

    While I appreciate a response. Of some kind. The "we will look into it" was the same response we received on this post on may 7th. You can just scroll back on this chat to see the dates. That is 5 days after 1st report. 43 days later to get the same response again. I'm pretty sure if I bought whatever the newest deal was you wouldn't wait 43 days and respond with keep waiting till you have to pay.

    I appreciate your a middle man that got lumped into this and at least you acknowledged it so thank you for that. None of my anger or frustration are targeted at you but the company needs to stop screwing us around.
  • Hawkt1Hawkt1 Posts: 178
    edited June 2022
    Thanks for the reply but it should not take a YouTuber to get you guys to read posts and reply to people

    As much as I love @RichTheMan it's kabams job to flag this and address the player base

    I hope you will now keep on top of this
  • DemonzfyreDemonzfyre Posts: 20,725 ★★★★★

    Kabam Jax said:

    Hello everyone!

    Firstly, a thank you to RichTheMan for bringing this to my attention; this issue predates me, so I wasn't aware of it and I understand your frustrations.

    I've had a few conversations and it seems this is something we're actively working to resolve. Players that missed their opportunities to cash in with Goldpool will see that gold in the near future.

    The date is not set in stone, so I'll wait until it's locked in to set it in your minds. As I hear more, especially regarding the timeline, I will pass the information along to you!

    While I appreciate a response. Of some kind. The "we will look into it" was the same response we received on this post on may 7th. You can just scroll back on this chat to see the dates. That is 5 days after 1st report. 43 days later to get the same response again. I'm pretty sure if I bought whatever the newest deal was you wouldn't wait 43 days and respond with keep waiting till you have to pay.

    I appreciate your a middle man that got lumped into this and at least you acknowledged it so thank you for that. None of my anger or frustration are targeted at you but the company needs to stop screwing us around.
    Hate to burst your angry bubble but he didn't say they were looking into it as you stated. Jax said they are actively working to resolve the issue and that compensation will be sent out at some point in the near future. It's like you saw the orange text and assumed it was the same message as before without reading any of it.
  • ProtogenoiProtogenoi Posts: 43
    Kabam Jax said:

    Hello everyone!

    Firstly, a thank you to @RichTheMan for bringing this to my attention; this issue predates me, so I wasn't aware of it and I understand your frustrations.

    I've had a few conversations and it seems this is something we're actively working to resolve. Players that missed their opportunities to cash in with Goldpool will see that gold in the near future.

    The date is not set in stone, so I'll wait until it's locked in to set it in your minds. As I hear more, especially regarding the timeline, I will pass the information along to you!

    Edit for clarity: this compensation will go to TB and Paragon players who were subscribed to the sigil during the timeframe of the quest issues.

    Thanks for responding and giving some info, it's appreciated!
  • Shakti4allShakti4all Posts: 120
    Thanks @RichTheMan
    And finally thanks @kabam Jax..

    This is what we needed for over a month now.. communication..
  • ProtogenoiProtogenoi Posts: 43
    @Scopeotoe987

    Here's the thread in case you wanted to check
  • Scopeotoe987Scopeotoe987 Posts: 1,545 ★★★★★

    @Scopeotoe987

    Here's the thread in case you wanted to check

    Oh, thank you!
  • ccrider474ccrider474 Posts: 628 ★★★
    Guessing actively working on it means keep waiting indefinitely. Funny payment was taken in seconds but we are now 50 days on and still didn't receive what I paid for.
  • ccrider474ccrider474 Posts: 628 ★★★
    Don't know if all got theirs and the right amount but correction just came through for me. Thanks for finally making this right.
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