Can't login to the game after update

Yo, what the hell? When I try to start the game after the update such communicate appears and game crushes out. Running Samsung S9+.

Comments

FrankWhite

Got the same. Can’t login since I’ve updated. iPhone 12 Pro iOS 16 Beta 2. Tried it also on an iPhone 8 iOS 15.5 and iPhone XS iOS 15.5

FrankWhite

@Kabam Miike

Got the same. Can’t login since I’ve updated. iPhone 12 Pro iOS 16 Beta 2. Tried it also on an iPhone 8 iOS 15.5 and iPhone XS iOS 15.5

Codix80

hello everyone, after the update I get what you see in the image. if I enter without my account the game works. how can i solve the problem? I also used other devices.

Codix80

Globalgodz

Having the same issue!

Kabam Jax

Hey summoners,

We have seen a couple of people with this issue. I'm hoping you can give us a bit more information and we'll try to resolve the issue asap. Can you please provide:

Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.

Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”

Edit: looking for additional info.

Did you update overtop the existing app or did you delete the existing then update?
Have you tried to delete the app and reinstall it?
Were you a participant in the Battlegrounds Beta? (just a shot in the dark)

Kabam Jax

@FrankWhite @Bartolomeo Merging this into a thread, can you please provide the requested info?

AbraxasBelthaz

Every month there's excitement for the update. And then...

Globalgodz

Samsung Galaxy S21 Ultra 5G
Android version 12
Posted picture above of game not logging in.

DUOCENTO

@“Kabam Jax” @Kabam Miike Hi guys.
I have iPad Pro 21 with last version of iOS and iPhone 7+ same version and have same problem. It’s sucks

1) First I just updated the app
2) After several attempts, I decided to delete the application and reinstall it again, but reinstallation did not solve this problem.
3) I was not a participant in the beta testing of the BattleGrounds

unknown

This content has been removed.

AbraxasBelthaz

1. Why would I Uninstaller the game to install an update? Lol
2. . Yes no dice.
3. Yes I played the beta unfortunately.

Problem_Not

@Kabam Miike @Kabam Jax . Hello, guys.

It's translating like unknown error. I have Poco x30 pro with last version of everything. I believe u fix it quickly. Thanks in advance

Kabam Jax

Good news!
The dev team has found the cause of the issue and the solution should be pushed out soon!

Edgar

@Kabam Miike @Kabam Jax I am running an IPhone 12 Pro Max with iOS version 16.0 (beta). Same error at login.

LBN1

Glad I saw this thread, and stopped my download of the update... hope the fix is out soon.

Bartolomeo

@Kabam Miike @kabam jax I did not participate on battlegrounds beta, did reinstall and nothing changes.

FrankWhite

- Updated the excising App, but also try to reinstall after the issue and try to log in on two other devices and my alt account (Only the main is effected, my main doesn’t work on any device)
- Played the beta causally and placed around 2450 (on my alt account I played only one or two matches)

@kabam jax

DUOCENTO

Good news!
The dev team has found the cause of the issue and the solution should be pushed out soon!

Osome mate🤰

FrankWhite

Good news!
The dev team has found the cause of the issue and the solution should be pushed out soon!

Glad to hear that. Thanks man 🙏🏽

Problem_Not

@Kabam Jax. Thanks, u and your teem fast, really fast.

Codix80

Globalgodz

@Kabam Jax awesome news!!!

Codix80

-The First
-yes
-only 4/5 matches

Tango_235

Please fix it as soon as possible

AbraxasBelthaz

Any update still can't log.

FrankWhite

Would be amazing if it is fixed in the next 8 hours.. Didn‘t picked up the Tb daily offer today

Hosky

Still having this issue.

iPhone 12
Software 15.6

Updated existing. Uninstalled and reinstalled. No change.

US CST

ARJINDER

When I try to login, I get this screen and after clicking on this button, the game just crashes.