Can't login to the game after update

AbraxasBelthaz

I'm going to lose an EOP token that I was going to grab after work today now. Don't you guys have a content creator team to test stuff on? How can EVERY SINGLE update break the damn game.

IVARTHEBONELESS456

Hello, anyone else having problems logging into their account with this new update? 7 hours and still can't log in. Please help.

FrankWhite

This is all we got so far Guys..

Kabam Jax said:

Good news!
The dev team has found the cause of the issue and the solution should be pushed out soon!

Globalgodz

Oh how the hope is fading... haha

FrankWhite

Globalgodz said:

Oh how the hope is fading... haha

😂 I Hope that they don’t need to bring a Hotfix. New update certification could slow down the fix..

Hosky

Kabam Jax said:

Good news!
The dev team has found the cause of the issue and the solution should be pushed out soon!

Any update?

Tango_235

Well i am a alliance Leader , i have to set up New Alliance Quest , find New players:) And there is nobody who can do this except me. İ can't Still Login. Wish i could use previous version of the game.

Musafa

Not logging showing game error

alersd25

hello i have the same problem, i can't login . My phone is a Redmi note 8 pro miui 12 operating system 12.5.8 - android 11
I did not participate in the beta, I deleted the game and reinstalled but the problem persists

Toj

This is still happening...
IPhone 13 IOS 15.6

Game deleted and reinstalled after initially showing message. Still showing message.

Rekam

Same problem here
My phone poco m3 pro 5g
Android 12
Miui 13

This happen when installed the new update

Invincible007

Same problem man. Cant login to the game

Bartolomeo

Kabam Jax said:

Good news!
The dev team has found the cause of the issue and the solution should be pushed out soon!

Any update @Kabam Miike @Kabam jax ?

LukeCYKACage

Kabam Jax said:

Hey summoners,

We have seen a couple of people with this issue. I'm hoping you can give us a bit more information and we'll try to resolve the issue asap. Can you please provide:

Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.

Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”

Edit: looking for additional info.

• Did you update overtop the existing app or did you delete the existing then update?
  
• Have you tried to delete the app and reinstall it?
  
• Were you a participant in the Battlegrounds Beta? (just a shot in the dark)
  

Vivo v23e, android 12
1. Yes, first variant
2. Yes
3. Only once

Mord

I'm having the same problem

Phone model: IPhone Xs Max

OS version: 15.6

Kabam Jax said:

• Did you update overtop the existing app or did you delete the existing then update?
  

Updated the existing app

Kabam Jax said:

• Have you tried to delete the app and reinstall it?
  

Yes. After updating I tried deleting & reinstalling. Didn't work.

Kabam Jax said:

• Were you a participant in the Battlegrounds Beta? (just a shot in the dark)
  

No.

DUOCENTO

Is there any information for us? @Kabam Jax

Gonc3d

Same problem here... HUAWEI P30 PRO

ARJINDER

This is getting ridiculous now, it’s been 16 hours since we are not able to get into the game.

Himi4

I am also facing the same issue since I have update..
I have re-installed the game but same issue still persists.

Rekam

ARJINDER said:

This is getting ridiculous now, it’s been 16 hours since we are not able to get into the game.

Yes totally my alliance thinks this is a problem for ban and they are conserned

Tango_235

İt will be not good for kabam When the nessesary update comes.This place will be really crowded . İt will be a bigger problem if they don't solve the problem quickly. Time is running out guys .

Bartolomeo

Rekam said:

ARJINDER said:

This is getting ridiculous now, it’s been 16 hours since we are not able to get into the game.

Yes totally my alliance thinks this is a problem for ban and they are conserned

Ban for what? Playing the game?

Knorr7227

Same issue here, I can't log in after the update, tried to force quit, uninstall/reinstall but nothing works. Still get the error code. Any update for a fix @Kabam Miike
iPhone 11
OS version 15.6

Tango_235

I installed the game to my girlfriends phone ( for the first time), and Tried to login guess what ,? The same Thing happened , which means problem is not about devices or software. İts all about our Accounts dear kabam .

Pumaan

It's been 20 hours and still no update.

Sw33ty

Tango_235 said:

I installed the game to my girlfriends phone ( for the first time), and Tried to login guess what ,? The same Thing happened , which means problem is not about devices or software. İts all about our Accounts dear kabam .

This is most likely where the problem lies. But why some account affected and some not, make me thinking what I think as above.

Captaininsaneo

I can't log in and have tried reinstalling after the update. Neither have worked. In game name is J-Train_TooTooT. I'm on android Galaxy S22 ultra.

Sw33ty

Give us rollback function to previous version at least...how about that, then your team can take whole time you want to figure out and fix the issue, while we can play as usual.

tsmurf606

Really frustrating that we can't finish up some of the Monthly EQ stuff because of this. Know I had a couple of Uncollected paths I was gonna do this morning.

FrankWhite

The whole situation is bs. I’ve bought the 60$ daily card, the Unit card. You don’t get the login rewards, someone can’t finish Eop or the Eq. Maybe another one is kicked out of the alliance because of this issue. Total bs