What was the reason they stopped sending compensation for bugs?

Recently the game has too many bugs. I can barely block on aw this season. Champions are running towards opponent to take hits in the faces.

Is this intentional? So that everyone must have to pay either using units or revives because of something that's totally the game's fault?

If so just design nodes saying opponent takes 100% damage if you pay $$$$ otherwise zero damage from all other source. That would be more honest than not acknowledging the bugs persisting in the game and costing revives and potions just because of the fact that the company will not accept they have any bugs ongoing that demands compensation.

Comments

Hilbert_unbeatable2

Recently the game has too many bugs. I can barely block on aw this season. Champions are running towards opponent to take hits in the faces.

Is this intentional? So that everyone must have to pay either using units or revives because of something that's totally the game's fault?

If so just design nodes saying opponent takes 100% damage if you pay $$$$ otherwise zero damage from all other source. That would be more honest than not acknowledging the bugs persisting in the game and costing revives and potions just because of the fact that the company will not accept they have any bugs ongoing that demands compensation.

If they were to do it compensation would be like a calander

The_man001

Recently the game has too many bugs. I can barely block on aw this season. Champions are running towards opponent to take hits in the faces.

Is this intentional? So that everyone must have to pay either using units or revives because of something that's totally the game's fault?

If so just design nodes saying opponent takes 100% damage if you pay $$$$ otherwise zero damage from all other source. That would be more honest than not acknowledging the bugs persisting in the game and costing revives and potions just because of the fact that the company will not accept they have any bugs ongoing that demands compensation.
If they were to do it compensation would be like a calander

Why not so? Bugs are in here 365 days.

Rohit_316

Recently the game has too many bugs. I can barely block on aw this season. Champions are running towards opponent to take hits in the faces.

Is this intentional? So that everyone must have to pay either using units or revives because of something that's totally the game's fault?

If so just design nodes saying opponent takes 100% damage if you pay $$$$ otherwise zero damage from all other source. That would be more honest than not acknowledging the bugs persisting in the game and costing revives and potions just because of the fact that the company will not accept they have any bugs ongoing that demands compensation.
If they were to do it compensation would be like a calander
Why not so? Bugs are in here 365 days.

You forgot Leap Year.

DrZola

I think there’s a shifting definition of what constitutes an acceptable level of bugs. As complexity has increased in game, it becomes harder to anticipate all the potential interactions and “misinteractions.”

That’s not meant to be a swipe at the team. It simply is what it is. Going back to perfect block, no masteries, no AAR would probably make for a simpler and cleaner game. But also more boring.

Dr. Zola

GeneralNappa

Game personally is in a worse state than when we were getting weekly compensation. But everyone just settled for his the game is now. Modders everywhere in the only direct PvP competitive game mode. Still ongoing input and ai issues. Consistent freezing of the apps, frequent issues with content, rewards, milestones etc.

But I said it back then and I stick by it now, the game is simply going to be in a constant state of flux, bugs get patched over temporarily, seem fixed resurface later on and seem to have brought more bugs with them. When a game is consistently up and running, they can't exactly take it down for a week to make wide scale changes. So as I say, we're stuck with it as it is. And compensation will be saved for super bad situations.

Real_Madrid_76_2

I really miss Wednesdays and me skipping my sleep just to claim my weekly compensation

K00shMaan

Recently the game has too many bugs. I can barely block on aw this season. Champions are running towards opponent to take hits in the faces.

Is this intentional? So that everyone must have to pay either using units or revives because of something that's totally the game's fault?

If so just design nodes saying opponent takes 100% damage if you pay $$$$ otherwise zero damage from all other source. That would be more honest than not acknowledging the bugs persisting in the game and costing revives and potions just because of the fact that the company will not accept they have any bugs ongoing that demands compensation.

The reason compensation stopped for the bugs was because the bugs were solved.

... Now the bugs weren't actually solved but OP asked for the reason that was provided to us by Kabam to justify the decision that they were making to stop weekly/monthly compensation. This is what we were told.

Warlockjr

I still did not get the wong crystal compensation which is so annoying

The_man001

@Kabam Miike are input issues back? From the start of this bg season I am facing severe issues, can't block in bg and aw at all, champs running to get hits in face, parry not working 50%. I have never been affected more than this.

It's just unplayable for me now

ChiliDog

Permanent global nodes: Every heavy input has 2% chance to fail. All defenders get 2% chance of 300% AAR against parry. They also receive 1% chance for defender to temporarily gain unblockable during attempt to block.

TitoBandito187

I do think that the the Carina's Care compensation package was a pretty awesome. But I also think that as long as the same bugs and issues continue to plague the contest, they need to be a recurring trend with Kabam announcing them and setting planned timelines to award them - even if that's just something like twice a year, it sets and manages expectations and shows they are not only aware of the issues, but that they own up to them, they care that the bugs are impacting the summoner game experience and, while they continue to work on fixing them, it's a gesture of good will on their part to improve the overall game experience.

It's really just a good business model to make things right for your customer base, when an issue comes up that is not their fault and/or could/should have been avoided in the 1st place.

Honestly, (IMHO), the attitude towards compensation drastically went down after the transfer to NetMarble. Prior to that, mini compensation packages were a lot more regular - even for things like routine server maintenance that went longer than expected, or if it started ahead of the announced schedule, and especially when something in game didn't work as intended and caused people to miss out or use items.

Yes the game has gotten more complicated (yada yada yada), but instead of showing the customer base gestures of good-will for mistakes that make the game less pleasurable and sometimes downright frustrating (again IMHO) the trend has simply been to get us to accept them as part of the overall game experience and not expect compensation. I mean, if the game is broken, but we all just keep accepting the problems and playing it anyway, what is the motivation to compensate?

Kabam Miike

The Ongoing Compensation was for an issue that has been addressed. It was an engine-based issue that required major updates, but those updates were applied. We expected there to be some one-off issues caused by this afterwards, but have been working to address those as they are identified and reported.

The issue that we have now is that players put anything going wrong under that umbrella, which has led to players misidentifying issues (champions running into the opponents as the OP has listed was never a part of the input issue), and not reporting them to be investigated as they should be.

These are not the issues that we had before and are nowhere near the same scale, but that doesn't mean that we don't want to fix them. If you encounter issues like this, please report them in the bugs and known issues section of the forums, using the bug reporting template.