Sidequest bug, I couldn't move to the 6* Awakening Gem

JotaPB

So I finally thought I got something great from a rifts sidequest...
I got teleported to the 6* Awakening gem. But then with a full team of 6 Star Champions I couldn't move to the path to get the Awakening gem. I clicked, clicked and clicked nothing. I restarted the game nothing.
I had to choose another path and that was working..
.
I want my 6* Awakening gem! Come on guys stuff like this cannot happen. It's a huge turnoff for an active player...

EinfachSo

What happens when you turn on Autoplay?

JotaPB

I ended up choosing the 10k 6* shards. But I didn't use them. They're still in my stash. Please do the right thing, remove them and give me a 6* gem...

Demonzfyre

JotaPB said:

I ended up choosing the 10k 6* shards. But I didn't use them. They're still in my stash. Please do the right thing, remove them and give me a 6* gem...

No one on the forums can help you. File a ticket with Kabam. Not sure how you were able to go to a different path though.

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PetieCameron

If u take the side path u can choose what u want rather than a 6* gem a guy chose gold erleyer I said I'd defo have took the 6* gem but he was a relatively new player.

JotaPB

So Kabam doesn't take responsibility for their recurrent bugs. Just received their answer.



I wasn't expecting much, got nothing.
I will never spend a dime on this game again. And I have 2 decent accounts.
So I was expected to have my main champs stuck in a side quest for days while waiting for an answer?

Also as a software developer. And answering Nocko saying I clicked the wrong side, that wasn't the case... I clicked the right path a bunch of times, rebooted, and tried again, zooming, etc. I clicked the right side after all that to see if it moved there, which it did... and just decided to finish it and release my champions.
This is actually really bad game design.
First it's a punishment if you bring a team without 6*s.
If you're skilled to do it without 6*s why would you be punished by having decent skills.
(I brought a full team of 6*s as seen on the printscreens)
Why create that 6* gate if it's not for punishment?
Second adding another path is an error inducing factor.
Because if there was only 1 path and you couldn't move or click a node you could just press autoplay and the problem would automatically be solved.
With this design it's not possible. It's indeed an error inducing design like Nocko says.
I can't believe they use noob developers so this is clearly done with a purpose.

Ironman3000

You shouldn't have moved. Once you moved and finished the quest there's nothing for them to do.

JotaPB

That's simply not true. And I do know what I'm talking about.
Also should I be stuck in that quest for days without being able to do any other quest and also without being able to use those 5 champions because an internal email from customer support and a consequent message with an AG is too much too ask?
It's their loss in the end. My 2 paying active accounts are now to free to play forever and a lot less active. I'm recommending the same for my Alliances.
If you are a company that can't own your own mistakes you don't deserve customer money and loyalty.

phil56201

It looks like you moved to the exit portal instead of moving past the rarity gate.

SummonerNR

phil56201 said:

It looks like you moved to the exit portal instead of moving past the rarity gate.

“Reading is fundamental”

OP said they tried and it wouldn’t move (met the gate conditions), tried restarting game, still no.
Eventually gave up and yes indeed moved to non-gated portal, but not for lack of trying the gated direction,

phil56201

SummonerNR said:

phil56201 said:

It looks like you moved to the exit portal instead of moving past the rarity gate.

“Reading is fundamental”

OP said they tried and it wouldn’t move (met the gate conditions), tried restarting game, still no.
Eventually gave up and yes indeed moved to non-gated portal, but not for lack of trying the gated direction,

I read it. But if I were stuck at that particular tile, then I would have grabbed a screenshot or even recorded myself trying to move past the gate. As it is, all we have is the above shot, so looks like he moved to the wrong tile.

Ngoalong711

are you sure you clicked on the gate instead of that red mag? but anyway if you took other reward then there's nothing they can do. you should've just stay there, restarted the game and if it still not work then quit and sent mail.

Superstar_1126

EinfachSo said:

What happens when you turn on Autoplay?

Autoplay doesn't choose to the path for you. It stops and then you have to manually pick the path and then autoplay continues

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GroundedWisdom

I'd still like to know how the OP was able to choose a Path afterwards.

SummonerNR

Ngoalong711 said:

are you sure you clicked on the gate instead of that red mag?

^^^ Potential correct reason.

Depending if Op is accustomed to Gate Node usage in ACT'S or not (might think they have to click on next champ node instead of the green dot under shadow-profile gate icon).

Also, that Gate is indeed way to close to the prior node, even if trying to press on it it may be too close and fat-finger isn’t able to isolate it.

As for..

GroundedWisdom said:

I'd still like to know how the OP was able to choose a Path afterwards.

That's the whole point of this post, the branched-off “Safety Net” in case you didn’t bring the required Star-champ (not necessary in order to start the quest), and ended up on the Prize path that does require 6*.
Safety net lets you move Right instead of Up. Which I assume is another RANDOM portal (or is it really a true Selector portal, as an alternate prize after hitting the lotto but then being told you aren’t allowed to win the Lotto so they let you pick an alternate lesser prize ?)

Mother_Flerken

GroundedWisdom said:

I'd still like to know how the OP was able to choose a Path afterwards.

Already answered in this thread.

Crine60

Amazing_Demon05 said:

Superstar_1126 said:

EinfachSo said:

What happens when you turn on Autoplay?

Autoplay doesn't choose to the path for you. It stops and then you have to manually pick the path and then autoplay continues

the person asked what happens if the op tries to autoplay from the point they were stuck at not the beginning

That is what they are saying. The OP claimed to be stuck at the point where he had to click to choose the path to either proceed through the gate to the gem or take the "offramp" to the right. That is choosing a path the same as the portal at the beginning of the quest can be viewed as being "choosing" a path (though random it still requires the button to be pressed). Auto play wouldn't know which of the 2 path branches the player wanted on the path with access to the gem so it couldn't have moved for them at the point you get dropped off by the portal.