**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Comments
Please remember that we do not have an active member of the Community/Kabam team in the Forums 24/7, and that, especially on weekends at midnight, you might not hear back from us right away.
If there is an offseason with no battlegrounds, then those objectives should probably be turned off.
*flashbacks to the 4* voodoo arena android fiasco*
This disappearance of Battlegrounds also happened last week, but it was back in few hours, but it's been more than 12hrs for me, and it's still not back yet
First of all, BG did not go down on midnight of the 14th Pacific time. It actually went down at 11pm on the 13th.
Second, BG did go down early: it went down eleven hours earlier than the in-game timer described, which is the *only* deadline any normal player could possibly be aware of.
Third, Kabam didn’t actually “take down” BG. It became unavailable due to a bug, probably differential clock related. This was not an intentional disabling of the game mode.
No guarantee players would move up, but also no guarantee they wouldn’t. Opportunities for additional points in alliance and solo mode cut short, most significantly for players who were naturally asleep in certain time zones.
I’d think the answer is either (a) nothing, because BGs went off for everyone or (b) an additional amount of each solo and alliance prizes based loosely on where players and alliances wound up before the clock ran out.
If (b), just don’t hold up payout trying to figure out a solution.
Dr. Zola
Personally, I don’t think that’s the best approach, but neither do I think there’s any defensible way to estimate where players *might* have wound up.
Easiest thing is to toss an additional amount of shards and BG tokens to everyone in a separate message. Scaling the contents of that message is probably possible based on where each player/alliance finished when the mode went down—it doesn’t make sense to award the same compensatory amounts to Celestial, Platinum and Bronze players.
Dr. Zola
Part of me thinks that it’s worth having a skeleton crew able to respond during the ‘quiet’ hours of the night. This is a global game with a player base in the millions, which is also raking in millions of Dollars/average British pounds and Euros from across the globe. I don’t think anyone expects regular support calls to be resolved in these hours but a whole game mode going down should be something that’s able to be addressed at short notice.
Also, I do not believe this is a simple matter of the clock being set wrong. If that was the case they probably could have restored access to BGs last night. This may have been set off by Yet Another DST Issue, but the dominos that were triggered off appears, based on the very limited and incomplete information I have, to be more than just something ending early.
"Due to an issue still under investigation, Season 2 of Battlegrounds ended 12 hours earlier than expected.
Unfortunately, we cannot extend the already concluded Season without potentially risking other significant issues.
To make up for this, we will be giving all players a package of Elder’s Marks, Trophy Tokens and Victory Shields as an apology when the next season starts.
We are very sorry for this issue, and are working to ensure that it does not happen in the future."
There are times when things are explicitly scheduled to happen at poor coverage times, and that should be kept to a minimum. But this wasn't one of those times.
“ To make up for this, we will be giving all players a package of Elder’s Marks, Trophy Tokens and Victory Shields as an apology when the next season starts.”
So next week would be my guess.
Maybe a lot of stuff goes wrong during the week that’s immediately caught before we’re able to take notice of it and activate grumble mode. Considering the revenue this product makes and its global audience, having one poor soul monitoring the forums overnight with a techy fellow who’s able to triage or investigate so at least when the day crew come in it can immediately be resolved would be worth the investment.
—
Can’t fault the response though in this case.
Other companies I work with that are not global companies by this definition. Microsoft, Cisco, Vmware, Oracle. Try getting a hold of anyone at those companies after hours without paying hundreds of dollars an hour.
Another company that does not pass your global company definition: Youtube. Try getting a hold of anyone at any time when something goes wrong. They have 24 hour operations, but they don't even have one hour customer facing support.
Once upon a time, back when licensing worked differently, if you ran into a license reset issue with Checkpoint firewalls you often couldn't resolve that issue on Friday, not for any amount of money. That's because Checkpoint was headquartered in Israel, which was over the dateline, which made Friday in the US (more or less) Saturday over there which was the Sabbath. At the time, Checkpoint was the largest global supplier of enterprise firewalls in the world. But apparently not a global company.
Dr. Zola