Is there a difference between week-end and Mon-Fri in Kabam support's response?i

kikiFurieuxkikiFurieux Member Posts: 251 ★★★
edited December 2022 in General Discussion
Asking because I opened a ticket today (Sunday) and the support's response is all but fair and pro-player. Usually the support is quite good (at least I've always had good experiences) but today it was very "we've taken your matter seriously but we cannot refund your item. If there is a compensation it will be in-game".
I'm not asking for a compensation, just asking for a victory shield (or 90 units) to be refunded following a bug that cost me a BG game.
I found there response very weird and "insensitive".
What do you think?

Comments

  • UnknownUnknown
    This content has been removed.
  • ThePowerCosmicThePowerCosmic Member Posts: 134 ★
    I opened a ticket Friday night, no response yet Saturday morning, I thought someone woild respond last night from overseas.
  • ahmynutsahmynuts Member Posts: 7,714 ★★★★★
    edited September 2023
    I wouldn't expect anyone to be working over the weekend
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