**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
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First, I want to apologize for this situation. There was one set of information that we were operating on, and even after internal clarification, it turned out to be wrong.
This was the cause of this whole mess, which, unfortunately, we cannot change. We explored changing the conditions on this as soon as we realized our mistake, but that will result in many more complications for an event that is already running, and many people have made a lot of progress.
We are human, and we will make mistakes. Especially as we strive to communicate with you as much as we can. We have to act on the information that we have available to us and aren't able to ask the game team every question as it is asked. They just don't have the time for that.
We strive to be as accurate with our information as possible and make as few communication errors as we can, and we are very sorry that this one slipped through and affected our players.
Can we grind 40 lvl now? Please answer
the error comes from you, not from us! we must not be penalized by your fault, activate the badge for everyone don’t penalize the players.
@Kabam Miike
Please send a boat-load of energy refills and some xp boosts in-game so we can get this grinded out.
Wouldn't solve every issue but it'd atleast give people more of a chance
Thanks for making this apology. That said, admitting culpability that everyone already knew fell on you is not, on its own, a sufficient remedy. You still need to correct the issue you created. I understand that technology might limit your ability to undo this mistake, but it doesn't stop you from helping make the grind you're now requiring people do a bit easier. Send lower-level accounts energy refills and XP boosts. Give them some of their holiday back.
Saying sorry is step 1. Take step 2 by fixing the problem. This event is mostly a raving success. Don't let this screwup be the fly that ruins the soup and, by extension, the rest of dinner.
So for about a month no one proofread the announcement in game OR forum post that clearly state you had to be either OOOORRRRRRR and now when all the conquerors complain about the screw up someone decides its only a grammatical error????
That's crazy. When all yall have to do is own up to the mistake and allow EVERYONE to gift, its the last one anyway.
No holiday spirit in what you guys just pulled
I agree that i have started playing this game from 2nd December which is not prior to 21st November, but how is it fair that i am not allowed to participate in this event all because i got to know this game on dec2. I have grinded hard for this event but now even after i reach the desired lvl I'm unable to participate. It's a disappointment.