Kabam support

If any kabam employee sees this good because I’ve contacted support with a SERIOUS issue and haven’t had anything back for over 14 hours. I get that y’all are busy but this is a genuine concern. Apologies if this comes across as rude but it’s something I really need sorting out.

Comments

GroundedWisdom

It can take up to 24 hours to receive a response.

De_Potato_Salad

It can take up to 24 hours to receive a response.

In my personal experience I’ve not had to wait this long. This was actually something I was unaware of so thank you for that. I just feel mean now 😂

GroundedWisdom

It's all good. You're concerned, I get it.

Demonzfyre

It can take up to 24 hours to receive a response.
In my personal experience I’ve not had to wait this long. This was actually something I was unaware of so thank you for that. I just feel mean now 😂

You ticket isn't the only ticket. Sometimes it's quicker, sometimes it isn't. You'll get an automated response usually right away but actual responses take longer.

With all the people that messed up with the banquet stuff, I'd expect a longer than normal wait time.

De_Potato_Salad

It can take up to 24 hours to receive a response.
In my personal experience I’ve not had to wait this long. This was actually something I was unaware of so thank you for that. I just feel mean now 😂

You ticket isn't the only ticket. Sometimes it's quicker, sometimes it isn't. You'll get an automated response usually right away but actual responses take longer.

With all the people that messed up with the banquet stuff, I'd expect a longer than normal wait time.

Yeah I should’ve taken that into consideration. Genuinely just been like crazy on edge with what’s happened so I guess I’m being pedantic lmao

KingAz

Miike just said they’re on holiday rn

De_Potato_Salad

Miike just said they’re on holiday rn

@KingAz where you seeing this then?

Wakandas_Finest

Miike just said they’re on holiday rn
@KingAz where you seeing this then?

It was posted in the thread about SA rewards. The studio is closed today due to the holiday.

Hey gang,

Today is a holiday and the studio is closed. Rest assured we'll get this looked at first thing tomorrow!

Hope everyone had a good holiday.

Kabam Valkyrie

Hey @De_Potato_Salad
The team works as quickly as possible to look into reported issues and respond with a solution or next steps. Some issues may take more time to investigate than others, but the team will work to resolve it as soon as possible.
Additionally, keep in mind that creating new tickets won't help the team to resolve the issue any faster. If you have new information related to the original report, replying to the original email is that fastest way to make sure the team has the new info at hand for their investigation.