Gauntlet

TheChosenOne1910

I'd like to talk about Gauntlet keys. Keys that I never received when I should have gotten 3. Has anyone had a similar case? Kabam doesn't even read my messages, just sends an automatic reply.

ItsDamien

You only get keys if you’d completed act 6 before they went with the keys system. If you haven’t then you’ll find the keys as a reward for completing act 6 now.

Squirrelguy

Did you even read Kabam's original message?

If so, then we can definitely *try* to help you get to the bottom of this.

Rafael_Egend

Yeah, I have an issue with a missing key. Any updates @Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra

TheChosenOne1910

Please don't answer me the same way as Kabam. I've never done Gauntlet, I've done act 6, because I also have act 7 and 8. And if there were no keys, there are none. Regards.

gazbea

Following as I also have the same issue. Missing all three key and been Thronebreaker around 6 months

Didn’t do a single run of the gauntlet previously

Raised a call with Kabam support today so I’m keeping hopeful

Refuse to touch gauntlet until I have keys because what’s the point?!

Sha1emade

I have a similar issue. I have 100% all story content but have never ran the gauntlet. I got two keys not three and and endless chain of the same automated message from support. It’s really bad customer service to not even be acknowledged by a human.

gazbea

Never ran the Gauntlet yet I have ZERO keys… their support desk basically said that “after thorough investigations, Summoners have been handed out the keys that they are entitled to”

I think that investigation needs revisiting

@Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra

Rafael_Egend

Lots of people complaining and Kabam only sends generic responses to the tickets we open. Let’s not give up until we receive an acceptable response. Let’s continue to open tickets until a human responds and not these support boots.

Haven't seen this post yet @Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra ?

Mad_Titan_Thanos

TheChosenOne1910 said:

Please don't answer me the same way as Kabam. I've never done Gauntlet, I've done act 6, because I also have act 7 and 8. And if there were no keys, there are none. Regards.

My alt isn't even TB but has 3 keys. It however has completed act 6. Why it has the keys and you don't? That's a different story

gazbea

Yeah I’m Thronebreaker yet zero keys and never run the Gauntlet. I’d love to see the investigation and evidence that says I have haha

SuelGames

I am having the same issue

Rafael_Egend

This is probably the message everyone with this problem is getting @gazbea . I received the message from this same “Jack” boot, if you reply anything he sends the same message with something in bold and then closes the ticket without your authorization. Terrible service.

TheChosenOne1910

You are absolutely right, the answers are automatic. There is no time frame for when they will fix the problem. I get the impression they don't care.

Rafael_Egend

Jack Bot

KennyPL

Same thing. Did it once, got 1 more key (my understandindg is, that i should get 2, right)?
Not gonna cry about it, it is what it is... not the only bug ine the game unfortunately

Rafael_Egend

It's not a matter of crying or not, it's just justice. It's not our fault that Kabam is unable to fix an bug after so many attempts. And so far only silence on the side of @Kabam Porthos

Rafael_Egend

Where is our justice @Kabam Vydious ?

Rafael_Egend

I still have a missing key

benshb

Also can we have 40% gauntlet key shards for TB exploration. So every 3 months we could go for one run. As it have been said, those rewards are not groundbreaking anymore.

Rafael_Egend

They are not even able to give the correct number of keys to the players and you still want to give them more work? They'll probably give 4000% keys to someone, then take the Gauntlet out for 4 months and come back with even more bugs.

Rafael_Egend

Where are our keys @Kabam Zibiit ?

Rafael_Egend

Now Kabam is shutting people up, I don't see my updates in the post

TheChosenOne1910

It's been over 40 days since my first message to Kabla. So far I have no answer regarding missing keys. I have never seen such pathetic service.

Rafael_Egend

yes, pathetic seems the right definition

Rafael_Egend

Where is my keys?