Problem with in app purchases

Emeraldflash225Emeraldflash225 Member Posts: 5
edited February 2023 in Suggestions and Requests

I just upgraded my device. And now all of a sudden my app is saying this when I try to make in app purchases
Post edited by Kabam Porthos on

Comments

  • CederCeder Member Posts: 668 ★★★
    I suggest contacting support directly through a ticket
  • ChiliDogChiliDog Member Posts: 901 ★★★
    Maybe this is a good thing...?
  • GroundedWisdomGroundedWisdom Member Posts: 36,632 ★★★★★
    Emeraldflash225 said:


    I just upgraded my device. And now all of a sudden my app is saying this when I try to make in app purchases

    Close out, clear your Cache, and see if that helps.
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey @Emeraldflash225, I'm sorry to hear you're having trouble making an in-game purchase. We don't have access to in-game accounts here in the Forums so unfortunately, we're limited in the scope of support we're able to provide for issues like this.

    If this is happening in other apps, I recommend reaching out to either Apple or Google's support team for assistance. However, if it's only occurring in this game and you haven't already, please try the troubleshooting steps below in an effort to resolve it.

    - Android Troubleshooting
    - iOS Troubleshooting

    After performing those steps, please check if the issue has been resolved. If you're still unable to make a purchase, I recommend reaching out to our Support Team for further assistance. You can contact them by clicking HERE.
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