Unable to claim compensation rewards [merged, with info]

Unable to claim the mojo choice correction rewards.

One of the icon for rewards (t4 CC) not visible either

Comments

So, the comp is out. But it's bugged. Of course. It won't let you actually claim it. Can we please get our act together. For once.

Nightshroud84

Likewise nothing happens when I press claim

Furrymoosen

I haven’t even gotten the message for the comp yet, but hopefully this issue is resolved quickly. Have you tried collecting through the stash?

Kabam Jax

Thank you for bringing it to our attention.

Looking into this now.

Edit: Does an app reset solve anything?

BlackOrange1

I haven’t even gotten the message for the comp yet, but hopefully this issue is resolved quickly. Have you tried collecting through the stash?

Tried that as well, not working

Buttehrs

Thank you for bringing it to our attention.

Looking into this now.

Edit: Does an app reset solve anything?

It does not. Tried a few times already.

BlackOrange1

Thank you for bringing it to our attention.

Looking into this now.

Edit: Does an app reset solve anything?

Nope. Tried that before posting. Not helping either

Chovner

Is this supposed to be for everyone? I haven't seen it in my in game message after resetting

Furrymoosen

Is this supposed to be for everyone? I haven't seen it in my in game message after resetting

It’s rolling out over time, not all at once.

SummonerNR

The bugged node for that week of SQ resulted in people not being able to get that much stuff ?
(hadn’t really followed that issue much, but that seems like a lot, was it a cumulative/cascading issue that prevented subsequent weeks objectives too then ?)

Now waiting for the “how about Comp for not being able to claim Comp” posts to come it. Definitely will be some ppl asking for that too 😀

Fryday

Yep, I can't claim it either.

Tried restarted the app, log into other devices. None of it work.

Not claimable right now.

GroundedWisdom

I'm not even seeing it.

Chimachi

Anyone else having trouble claiming the comp?

Lee99

As well too much game crashes messed up my Legend run.

Deepworld

Not being able to claim the comp is the biggest prank of the century.

Chimachi

I agree lmaoooo

Mknight123

I'm not even seeing it.

Me too mate, I personally found January's sq quite difficult plus the bugged node didn't make it any better and i did use a couple of revives but it's ridiculous it's only for a few lucky players.

Kabam Jax

Once again... this rolls out over time, not all at once, please be patient while waiting for it to hit your account.

Additionally, the team has found the cause of the issue and is working toward resolving it!

NikoBravo

Not working for me either.

Mknight123

Once again... this rolls out over time, not all at once, please be patient while waiting for it to hit your account.

Additionally, the team has found the cause of the issue and is working toward resolving it!

Ah ok that's fair enough, thanks for the info jax!

iDestroyerZ

Once again... this rolls out over time, not all at once, please be patient while waiting for it to hit your account.

Additionally, the team has found the cause of the issue and is working toward resolving it!

Jax i was hoping you could answer if i will get this prize if i didn't select any of the mojo pictures? like everytime i choose the 250 fragments and not the profile picture, will i still get this prize? Not really sure how the event works

CobraS

Same here, cant claim it

iDestroyerZ

Once again... this rolls out over time, not all at once, please be patient while waiting for it to hit your account.

Additionally, the team has found the cause of the issue and is working toward resolving it!
Jax i was hoping you could answer if i will get this prize if i didn't select any of the mojo pictures? like everytime i choose the 250 fragments and not the profile picture, will i still get this prize? Not really sure how the event works

Never mind, a friend of mine already explained to me here....it's just compensation for the bugged node, i thought it was like a reward for the profile picture or something lmao

HolyDirkness41

Same, think it might have to do w the t4cc that has blank icon.

mixalisplay

Deadmansice

So I'm sure I'm not only one, but I tried to claim compensation, restarted game and it disappeared

SHIELD4AGENT

If you didn't experience the bug for this compensation, you won't be able to claim it 😂

MNE2283

Mine did the same but it didn’t disappear. Just won’t let me claim

Chimachi

It’s all gone now disappeared from mail?

iDestroyerZ

If you didn't experience the bug for this compensation, you won't be able to claim it 😂

I did actually xD i just didn't know we would get a compensation because there's so many bugs rn, it's even hard to tell what we will receive or not in terms of compensation