Grandmasters Vault keys missing
Ayomaggots69
Member Posts: 2
I know the grandmasters gauntlet came out a while ago, but I still haven’t received any of the keys? Has anyone else had the same issue? I recently noticed this when I completed the grandmasters gauntlet and when it came time to go down the rewards path, I didn’t have the keys. This caught me off guard because my other alt accounts have them whereas my main account doesn’t. For background info, I’ve been playing for over 3 years and my progression level is paragon. I never completed the grandmasters gauntlet before, so I should have been given keys, correct? I’ve tried to reach out multiple times to kabam support, even sending videos and screen shots to prove I don’t have them but every time they send the exact same copy and pasted message that says… “ Greetings Summoner,
Thank you for informing us that you did not receive the correct number of Grandmaster's Vault Keys.
After the game team's thorough investigation of player accounts, we have determined that the correct number of Grandmaster's Vault Keys have been granted to each player, including those who did not receive any Keys.
In order to receive the Keys from us in your in-game mail, you must have already completed Act 6, Chapter 4, Quest 6. Going forward, all players who complete this quest for the first time will receive three Keys as a reward. These Keys have been added to the rewards list and are viewable in the game. For players who previously completed Act 6, we gave them Keys based on the number of times they completed the Grandmaster's Gauntlet in previous iterations. This includes all everytime we have made the the Grandmaster's Gauntlet available, such as in June 2021. By default, players can receive a maximum of three Keys from us, and each time they claimed rewards from the previous Grandmaster's Gauntlet would decrease this number by one. If you claimed rewards three times you would receive zero Keys, if you claimed two sets of rewards you would receive one Key, and if you claimed one set of rewards you would recieve two Keys.
As we have provided all of the information available to us, we will not be able to provide you with further updates on this ticket. We appreciate the patience you have shown, and I am glad we could provide information on the Grandmaster's Gauntlet Keys.”.
This leads me to my next question, is there anything I can do about this? are there other places or people I can contact to help with this issue? I’d hate to have to accept that I wasted my time and resources, and that I’ll never be able to get those rewards no matter what.
Thank you for informing us that you did not receive the correct number of Grandmaster's Vault Keys.
After the game team's thorough investigation of player accounts, we have determined that the correct number of Grandmaster's Vault Keys have been granted to each player, including those who did not receive any Keys.
In order to receive the Keys from us in your in-game mail, you must have already completed Act 6, Chapter 4, Quest 6. Going forward, all players who complete this quest for the first time will receive three Keys as a reward. These Keys have been added to the rewards list and are viewable in the game. For players who previously completed Act 6, we gave them Keys based on the number of times they completed the Grandmaster's Gauntlet in previous iterations. This includes all everytime we have made the the Grandmaster's Gauntlet available, such as in June 2021. By default, players can receive a maximum of three Keys from us, and each time they claimed rewards from the previous Grandmaster's Gauntlet would decrease this number by one. If you claimed rewards three times you would receive zero Keys, if you claimed two sets of rewards you would receive one Key, and if you claimed one set of rewards you would recieve two Keys.
As we have provided all of the information available to us, we will not be able to provide you with further updates on this ticket. We appreciate the patience you have shown, and I am glad we could provide information on the Grandmaster's Gauntlet Keys.”.
This leads me to my next question, is there anything I can do about this? are there other places or people I can contact to help with this issue? I’d hate to have to accept that I wasted my time and resources, and that I’ll never be able to get those rewards no matter what.
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