Game updating constantly [merged]

El_Hekemdar_2020

After the latest update, it is not possible to play in the secondary account of the game, which makes it more difficult when you switch between the primary account and the secondary account in the main game application only.

Bluerex

Kabam Jax said:

The team has been chasing this issue for the last few days; it is proving to be elusive. We have confirmed it is only impacting Android devices. The team has requested more information...
For anyone encountering this issue: What version of the Play Store App do you have installed on your device?
To find this information:

1. Start the Play Store App
2. Tap the menu button on the top left
3. Tap "My apps & games"
4. Tap installed
5. Don't tap the Open button, instead tap the app's name to open properties
6. Scroll down to "About this app"
7. Scroll down to "App info"

It's 39.0.0 latest update available on play store

El_Hekemdar_2020

We ask the maintenance team to solve this problem as soon as possible, noting that all games and applications can make a double application from them, and this game was like that until this update came and ruined everything

Noble034

Noble034 said:

This is still an issue for my junior account

Trying to do an AQ fight on Map 3, Doc Oc, and get hit with the endless "updating" screen when clicking on him to go into the fight screen. Happening on wifi and mobile network (tmobile). On a Galaxy S23 Ultra.

I have 2 installs of MCOC on my phone: my main account is on the default one installed, and my junior account is on the duplicate install located in my phones Secure Folder (all legitimate btw, Samsung lets you install a 2nd instance of an app within its Secure Folder). The weird thing is that I'm not having this "updating" issue on my main account, only on my junior account

@Kabam Miike @Kabam Zibiit

@Kabam Miike @Kabam Zibiit

Something possibly worth mentioning, but I suspect that the issue might have something to do with logging out and logging in with a different account?

As I mentioned in my other post (quoted), I have two installs of MCOC on my phone. I had mentioned that I have my main account on the "normal" install, and then I have my junior account on my Secure Folder install. The Secure Folder install is the one that keeps giving me the endless updating screen, and that install also happens to be the one that I logged out of that account and into another junior account I own. On the normal install, where my main account is located, I have not logged out of that account once

Schweapsy

Noble034 said:

Noble034 said:

This is still an issue for my junior account

Trying to do an AQ fight on Map 3, Doc Oc, and get hit with the endless "updating" screen when clicking on him to go into the fight screen. Happening on wifi and mobile network (tmobile). On a Galaxy S23 Ultra.

I have 2 installs of MCOC on my phone: my main account is on the default one installed, and my junior account is on the duplicate install located in my phones Secure Folder (all legitimate btw, Samsung lets you install a 2nd instance of an app within its Secure Folder). The weird thing is that I'm not having this "updating" issue on my main account, only on my junior account

@Kabam Miike @Kabam Zibiit

@Kabam Miike @Kabam Zibiit

Something possibly worth mentioning, but I suspect that the issue might have something to do with logging out and logging in with a different account?

As I mentioned in my other post (quoted), I have two installs of MCOC on my phone. I had mentioned that I have my main account on the "normal" install, and then I have my junior account on my Secure Folder install. The Secure Folder install is the one that keeps giving me the endless updating screen, and that install also happens to be the one that I logged out of that account and into another junior account I own. On the normal install, where my main account is located, I have not logged out of that account once

I don't think that ids the case, because I have only 1 account and its been happening to me as well

Kryptonite1991

Don't u think it's a silly question? Everything was fine before v39.0.0, just after the new update the problems have started. No update would be needed if u would let us play new quests on old version

Slayer_22

Same problem here in arena's event quest and aq nothing happening after reset and uninstall the game and reinstall it

evgen2212

Kabam Jax said:

The team has been chasing this issue for the last few days; it is proving to be elusive. We have confirmed it is only impacting Android devices. The team has requested more information...
For anyone encountering this issue: What version of the Play Store App do you have installed on your device?
To find this information:

1. Start the Play Store App
2. Tap the menu button on the top left
3. Tap "My apps & games"
4. Tap installed
5. Don't tap the Open button, instead tap the app's name to open properties
6. Scroll down to "About this app"
7. Scroll down to "App info"

The problem arises because of the champions. especially the new ones released in 2022 2023. Scorpio omega sentinel galan catwoman and others . there are quite a lot of them. If there is one of these champions in the arena, for example, then this problem appears. If the opponent has such a champion in the arena, it also manifests itself. And so it is in every game mode. I figured it out because there is no problem on the iPad. I removed Omega sentinel from the team, then I went through the phone and the game started working.

daemonarchd

@Kabam Jax Most of Huawei phones doesn't have Google play services at all we use Huawei app gallery. What shall we do

SupermanGod

We are missing out on alot in the game, arena, battlegrounds, aq and sq. Can this pls be resolved soon, its been 1 week now and this problem is still not resolved.

evgen2212

Kabam Jax said:

The team has been chasing this issue for the last few days; it is proving to be elusive. We have confirmed it is only impacting Android devices. The team has requested more information...
For anyone encountering this issue: What version of the Play Store App do you have installed on your device?
To find this information:

1. Start the Play Store App
2. Tap the menu button on the top left
3. Tap "My apps & games"
4. Tap installed
5. Don't tap the Open button, instead tap the app's name to open properties
6. Scroll down to "About this app"
7. Scroll down to "App info"

Error examples
1 When you spin the crystal and a new champion falls out with an error
https://youtu.be/HVfN0_cRR9c

2 When an opponent's champion comes across with an error
https://youtu.be/6_FJH38D9Fo

3 When there is a champion in the team with an error or just looking through the information about this champion
https://youtu.be/wjwbSLsJ01I

There are not many such champions. Basically, these are the champions of 2022-2023.

daemonarchd

Slayer_22

Now I can't open the game the update wheel is pop up in my face directly

IFCOptimusPrime

Kabam Jax said:

The team has been chasing this issue for the last few days; it is proving to be elusive. We have confirmed it is only impacting Android devices. The team has requested more information...
For anyone encountering this issue: What version of the Play Store App do you have installed on your device?
To find this information:

1. Start the Play Store App
2. Tap the menu button on the top left
3. Tap "My apps & games"
4. Tap installed
5. Don't tap the Open button, instead tap the app's name to open properties
6. Scroll down to "About this app"
7. Scroll down to "App info"

Any Huawei don't go, you by a p40/p40pro and try to play.

ZahidHasan

Game Name: ZahidHasan
Phone: Samsung Galaxy S21 Ultra
Country: Bangladesh
App Store: apkpure
Game is unavailable at Google play store in my country.

ZahidHasan

Kabam Zibiit said:

Hey there everyone, the team is continuing to dig into this issue as quickly as they can. In order to investigate more thoroughly and test out some things, the team needs a bit of extra info, namely version of the Play Store App do you have installed on your device? Since this issue appears to only show up on Android devices, this extra bit of info is useful to the investigation.

If you don't already know how to find this information you can follow the steps below:

1. Start the Play Store App
2. Tap the menu button on the top left
3. Tap "My apps & games"
4. Tap installed
5. Don't tap the Open button, instead tap the app's name to open properties
6. Scroll down to "About this app"
7. Scroll down to "App info"

App installed from apkpure.
Country: Bangladesh
On Samsung Galaxy S21 Ultra
Game Name: ZahidHasan

daemonarchd

那年我双手插兜丶不知什么叫对手

I hope your company can deal with it in time, the problem has appeared for five days. There is no way to use google play in mainland China @Kabam Jax

那年我双手插兜丶不知什么叫对手

I guess it should be the new version of the missing 2022 heroes data caused by the problem, the 2022 heroes to make up and then a version of the update problem should be solved.

Keytol

那年我双手插兜丶不知什么叫对手 said:

I guess it should be the new version of the missing 2022 heroes data caused by the problem, the 2022 heroes to make up and then a version of the update problem should be solved.

卡表直接摆烂不修复了

那年我双手插兜丶不知什么叫对手

Keytol said:

那年我双手插兜丶不知什么叫对手 said:

I guess it should be the new version of the missing 2022 heroes data caused by the problem, the 2022 heroes to make up and then a version of the update problem should be solved.

卡表直接摆烂不修复了

卡表那么狗啊？

Keytol

那年我双手插兜丶不知什么叫对手 said:

Keytol said:

那年我双手插兜丶不知什么叫对手 said:

I guess it should be the new version of the missing 2022 heroes data caused by the problem, the 2022 heroes to make up and then a version of the update problem should be solved.

卡表直接摆烂不修复了

卡表那么狗啊？

之前那黄色的横幅都撤下来了

那年我双手插兜丶不知什么叫对手

Keytol said:

那年我双手插兜丶不知什么叫对手 said:

Keytol said:

那年我双手插兜丶不知什么叫对手 said:

I guess it should be the new version of the missing 2022 heroes data caused by the problem, the 2022 heroes to make up and then a version of the update problem should be solved.

卡表直接摆烂不修复了

卡表那么狗啊？

之前那黄色的横幅都撤下来了

什么横幅

Keytol

那年我双手插兜丶不知什么叫对手 said:

Keytol said:

那年我双手插兜丶不知什么叫对手 said:

Keytol said:

那年我双手插兜丶不知什么叫对手 said:

I guess it should be the new version of the missing 2022 heroes data caused by the problem, the 2022 heroes to make up and then a version of the update problem should be solved.

卡表直接摆烂不修复了

卡表那么狗啊？

之前那黄色的横幅都撤下来了

什么横幅

就是调查这个问题的说明，然后调查清楚了会给说法的，现在直接没了

WombatYCh

Kabam Zibiit said:

Hey there everyone, the team is continuing to dig into this issue as quickly as they can. In order to investigate more thoroughly and test out some things, the team needs a bit of extra info, namely version of the Play Store App do you have installed on your device? Since this issue appears to only show up on Android devices, this extra bit of info is useful to the investigation.

If you don't already know how to find this information you can follow the steps below:

1. Start the Play Store App
2. Tap the menu button on the top left
3. Tap "My apps & games"
4. Tap installed
5. Don't tap the Open button, instead tap the app's name to open properties
6. Scroll down to "About this app"
7. Scroll down to "App info"

I'v updated game to the last version on Google Play. According to what we've known, this bug arises because of some champions who released at 2022/2023. The bug will be triggered when these champions will be filghten to, or is in player team ,or their info. will be reviewed. The possible reason is lacking of these champions' data in the last package (v39.0.0) for Android phone. The solution maybe just release a update package which including missing data of those champions to Google Play ASAP.

evgen2212

I managed to sort out the problem. If the game is not downloaded from google play, then it cannot be updated. If the game is downloaded from it, then when the splash screen appears, the update process is in progress on each non-working champion.