Bg rewards are here but unclaimable [merged, w/ info]

Hello Summoners,

It appears rewards are unclaimable for a specific placement bracket of our Gladiator Circuit competitors. Our team is working to resolve this as soon as possible.

We will be reissuing the rewards with the correct items, and the current in-game message will be removed. While we will work to ensure this happens as quickly as possible, the timeline for this process could stretch up to a week.

As this delay will result in missing a Battlegrounds Store reset, we will be including an additional 5,000 Trophy Tokens as an apology for the inconvenience.

We'll provide further updates if there are any changes to the timeline.

Edit: As these are solo rewards, leaving your alliance will not prevent you from receiving your corrected rewards.

pikito972

A Week?? really

NubishBoy

A Week?? really

A week is a lot, true, but on the bright side, thanks god it wasnt the alliance one bugged. At least we are free to move

Pdubs77

A week kinda sucks, but the compensation seems reasonable, thanks for the update

Tairique_turay0

A week is ridiculous. Missing out on a weeks rotation of BG’s rewards will take rank ups a week longer too. 5k tokens isn’t really the right amount of compensation for that.

Headhunter

Wow a week that we wouldn't be able to buy items in the bg store after it refreshes

pikito972

A Week?? really
A week is a lot, true, but on the bright side, thanks god it wasnt the alliance one bugged. At least we are free to move

Fortunately!!

Hammy816

These rewards will enable me to open another 7* champ. A week is really not great, hoping they under promise and over deliver on this.

I had a suspicion this would be an issue when the rewards didn't look right in season.

_Pez_

I'm sure like with all bugs they will put contingencies in place to make sure similar things don't happen again and do an announcement in-game so everyone is aware...... Oh wait, they probably won't!

ICE.

We miss a full week of the store rotation for 5k extra are you kidding me? How does 5k make up for that? Why doesn't this surprise me.

FrankWhite

This reward bracket has been bugged the whole season. It did not show the celestial alloy

Csutton

Well that’s frustrating. A week seems quite long.

Standardman1989

A week it seems normal to me there are a lot of players after it may be only for those who have not been able to recover their rewards

Crom_102

Poxa a gente vai perder 1 semana da loja bg, e vocês vem com 5k de "pedido de desculpas"?. Por favor resolvam isso logo urgentemente, e de uma compensação a altura. Caso a gente perca mesmo 1 semana de loja. Respeitem mais a gente que já tem anos dentro desse jogo, mesmo com todos os defeitos dele.

adegokefuad1

I can’t claim my war loyalty rewards. All 3 reward package after a war ends.

Crackcrack

A week? That sucks.

BreezyFresh

Same for me. I sent tickets to Kabam. So then once we claim them it will be for 25 k trophy tokens correct!!!

Chosen85

How about an extra 1k 7* shards also.