Jessica Jones from July 4th Deals - STILL WAITING!
GodMan114
Member Posts: 45 ★
Kabam,
I have opened a case and was told we'd be receiving reimbursement for the 5 paragon crystals and Jessica Jones (the final milestones in the solo rewards). Your system was broke, so my points for units spent didn't count towards it. I picked up ALL tiers, twice.
How long must we wait? Some of us have spent a ton of money to get her. I could have been using her all this time in BG, which was one of the primary reasons I spent more than I normally do.
To take a week is unacceptable. What if you spent over $1000 and were ignored for a week? I understand 24-48 hours, but come on. This is not cool! Help us out!
I have opened a case and was told we'd be receiving reimbursement for the 5 paragon crystals and Jessica Jones (the final milestones in the solo rewards). Your system was broke, so my points for units spent didn't count towards it. I picked up ALL tiers, twice.
How long must we wait? Some of us have spent a ton of money to get her. I could have been using her all this time in BG, which was one of the primary reasons I spent more than I normally do.
To take a week is unacceptable. What if you spent over $1000 and were ignored for a week? I understand 24-48 hours, but come on. This is not cool! Help us out!
6
Comments
It's not my problem they are understaffed. Like I said, I understand a day or two, but a week+ is really a slap in the face to me.
If you have holiday deals, you know there will be increased support tickets. High some consultants to work with the demand. You're going to have increased income to accommodate for it... keep your customers SATISFIED, especially the ones that spend a lot.
I initially wasn't even going for JJ. I wish I could undo it, but there are no returns in this game. You pay for something, you can't return it, and you have to wait for what you paid for. That's how I see it.
But yes, I do understand patience is required... to what degree, though? There is a point where it becomes "enough is enough".
Anyway, I'm not sure there are that many folks like me waiting for the grand prize. If I was waiting for a small item, who cares, but I put in a lot of money to get a champ that was going to help with BG, and now that's a week gone by without her.
Thanks @RyanStecken2204 for understanding.
She finally arrived. Glad that's over with! Just wanted to report back that I finally got her.