5.3 locked gates problem [Under Investigation]

Namtar555Namtar555 Member Posts: 13
edited December 2017 in Bugs and Known Issues
I am trying to rerun some paths in 5.3 and the locked Gates are showing red like i dont have the keys... I am 100% done with 5.3 so they should be unlocked... Its been like this since maintenance.
Post edited by Kabam Wolf on

Comments

  • Namtar555Namtar555 Member Posts: 13
    s7u73ihs7tln.png
  • World EaterWorld Eater Member Posts: 3,748 ★★★★★
    It shows you don't have the corresponding keys to unlock those paths. Below your energy it shows 0 keys in Tech, Mystic and Cosmic. You have to find those keys in various paths of 5.3.1-5.3.6
  • Namtar555Namtar555 Member Posts: 13
    edited November 2017
    I am 100% done with 5.3 ...i have all the keys... You can see i already cleared all paths...i should be able to rerun them like i was doing before the maintenance.
  • World EaterWorld Eater Member Posts: 3,748 ★★★★★
    edited November 2017
    When you use the key to unlock a path and finish, you don't retain the key. That picture above shows you have 0 Tech, Mystic and Cosmic keys.

    If you think you have Tech, Cosmic and Mystic keys and there truly is a bug, please post a picture of your inventory. That will show how many keys you have.

    Im not sure if you can rerun those locked gate paths once you've 100% 5.3.
  • RotmgmoddyRotmgmoddy Member Posts: 916 ★★★
    MikeHock wrote: »
    When you use the key to unlock a path and finish, you don't retain the key. That picture above shows you have 0 Tech, Mystic and Cosmic keys.

    If you think you have Tech, Cosmic and Mystic keys and there truly is a bug, please post a picture of your inventory. That will show how many keys you have.

    Im not sure if you can rerun those locked gate paths once you've 100% 5.3.

    He has 0 keys because he has already used all of them in 100% exploring 5.3, he has already told you this 2 times (or 3, including this response).

    Once you unlock a gate, it no longer exists and that path is forever opened. This is a bug and I hope Kabam looks into this asap.
  • World EaterWorld Eater Member Posts: 3,748 ★★★★★
    My apologies. I didn't mean to mislead. Thank you for clarifying
  • Namtar555Namtar555 Member Posts: 13
    os5qjf60ed25.png

    Still locked... Wake up kabam.
  • UnknownUnknown
    This content has been removed.
  • Namtar555Namtar555 Member Posts: 13
    You can clearly see on both pictures that those red paths have already been taken... If you're skeptical... Go read the next post
  • RotmgmoddyRotmgmoddy Member Posts: 916 ★★★
    Namtar555 wrote: »
    You can clearly see on both pictures that those red paths have already been taken... If you're skeptical... Go read the next post

    I think Haji meant show a screenshot that proves you 100% Act 5 Chapter 3. For all we know, you could have just 100% explored this quest only.
  • UnknownUnknown
    edited November 2017
    This content has been removed.
  • RedRoosterRedRooster Member Posts: 337 ★★
    Rotmgmoddy wrote: »
    Namtar555 wrote: »
    You can clearly see on both pictures that those red paths have already been taken... If you're skeptical... Go read the next post

    I think Haji meant show a screenshot that proves you 100% Act 5 Chapter 3. For all we know, you could have just 100% explored this quest only.

    It doesn't matter if he has 100% the whole chapter or not. The point is that the solid lines should mean that it's unlocked. If it's a visual bug and they are not completed then that is something else again.
  • CrusherCrusher Member Posts: 305 ★
    Haji_Saab wrote: »
    Namtar555 wrote: »
    You can clearly see on both pictures that those red paths have already been taken... If you're skeptical... Go read the next post

    I think that is the misunderstanding.

    You have to complete paths in other quests to obtain keys for this quest.

    EDIT: scratch that, I read it wrong. Might be a bug.

    I think anyone who already completed 100% 5.3 check this....issues..
  • UnknownUnknown
    This content has been removed.
  • Namtar555Namtar555 Member Posts: 13
    mwynyrhod0eh.png

    Still locked... Wtf kabam...
  • Kabam WolfKabam Wolf Member Posts: 1,277 ★★★
    Hey @Namtar555. If you submit a ticket to Customer Support about this, they should be able to help you out. You can submit one in game by tapping the gear icon in the top left corner of your home screen, then choosing Support. Thanks!
  • Namtar555Namtar555 Member Posts: 13
    5zqnrbzg0bj2.png
  • Namtar555Namtar555 Member Posts: 13
    They still havent done anything about this... Thanks for the help kabam...
  • World EaterWorld Eater Member Posts: 3,748 ★★★★★
    edited December 2017
    Kabam Wolf wrote: »
    Hey @Namtar555. If you submit a ticket to Customer Support about this, they should be able to help you out. You can submit one in game by tapping the gear icon in the top left corner of your home screen, then choosing Support. Thanks!

    Contact support?? That is really not offering much help since their responses are just boiler plate replies without any attempt to understand a problem. He's posting here, multiple times(!), asking for help and perhaps you can assist in taking this to the game team also.
  • Namtar555Namtar555 Member Posts: 13
    Mikewolf just deleted my answer about support being the worst... And not doing anything.
  • Namtar555Namtar555 Member Posts: 13
    Nothing has been done still... No one is helping thru email and no one is helping here....
  • Kabam WolfKabam Wolf Member Posts: 1,277 ★★★
    Hey @Namtar555. I checked in on this for you, and it's being looked into as we speak. I'm sorry for the delay, and I appreciate you sticking with us on this one.
  • Namtar555Namtar555 Member Posts: 13
    bwcwbeqmiufq.png
  • Namtar555Namtar555 Member Posts: 13
    This is the biggest pile of **** ive ever read...
    I could've grinded 5.3 for energy refills,gold and iso for two weeks but instead i was locked out of it...
    The problem isn't even resolved and my ticket gets thrown away telling me the 3 energy refills i got as a compensation are the only thing ill get...

    Thanks for nothing kabam.
This discussion has been closed.