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Issues logging in after Google Play purchase [merged, under investigation]

LuciferDevilLuciferDevil Posts: 12 ★
edited October 2023 in General Discussion
Is the game server down? I'm not able to open the game. The disconnection message always pops up.
Post edited by Kabam Jax on
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Comments

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    CASrinivasCASrinivas Posts: 992 ★★★
    I dont think so...Its fine for me
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    LuciferDevilLuciferDevil Posts: 12 ★
    Thanks for confirming
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    ReignkingTWReignkingTW Posts: 2,630 ★★★★★
    We haven't that issue for years (congrats Kabam).
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    LuciferDevilLuciferDevil Posts: 12 ★
    but the issue is happening at my end. even tried to install the game in different phones and tried with multiple internet service providers. still no luck. that means it's happening for some users. that is even worse support by such incompetent support staffs.
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    HamwichesHamwiches Posts: 6 ★
    It's also happening to me. What device do you play on. I use s22 ultra
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    HamwichesHamwiches Posts: 6 ★
    Red connection symbol and disconnect messages whenever the game loads. I have checked and my WiFi is fine on everything else.
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    HamwichesHamwiches Posts: 6 ★


    Get these 2 images whenever I try log on
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    SHADØWFRØGGSHADØWFRØGG Posts: 8 ★
    Yeah same here, I even restarted everything
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    TerminatrixTerminatrix Posts: 1,744 ★★★★★
    edited October 2023
    Yup. It's annoying. I made a Cav Nexus Bundle google playstore purchase, and it hasn't shown up in my in game mail yet because the game is having connectivity issues. Smh. Here we go again. The game has officially crapped out for tonight lol. Guess I'll go to sleep now lol
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    HamwichesHamwiches Posts: 6 ★
    Terminatrix said:

    Yup. It's annoying. I made a Cav Nexus Bundle google playstore purchase, and it hasn't shown up in my in game mail yet because the game is having connectivity issues. Smh. Here we go again.

    That's exactly what I did as well
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    SHADØWFRØGGSHADØWFRØGG Posts: 8 ★
    Terminatrix said:

    Yup. It's annoying. I made a Cav Nexus Bundle google playstore purchase, and it hasn't shown up in my in game mail yet because the game is having connectivity issues. Smh. Here we go again. The game has officially crapped out for tonight lol. Guess I'll go to sleep now lol

    That's exactly what I did as well. After I just bought an Odin. @Kabam Miike " anyway to look into this?
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    SHADØWFRØGGSHADØWFRØGG Posts: 8 ★

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    RichiesDad79RichiesDad79 Posts: 1,003 ★★★
    Same problem here. Same circumstances.
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    RichiesDad79RichiesDad79 Posts: 1,003 ★★★
    It happened only after I made the purchase.
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    MarwaceMarwace Posts: 1
    Same here after purchase
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    SHADØWFRØGGSHADØWFRØGG Posts: 8 ★
    Going on 3 hours now and I still can't get into the game.
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    SilentCertitudeSilentCertitude Posts: 9 ★
    Same
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    Yukzii_IIYukzii_II Posts: 105 ★
    Do you guys not know? This is obviously Kabams new anti-whale feature smh
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    TchallaFORCE1TchallaFORCE1 Posts: 6 ★
    edited October 2023


    I'm having the same issue as well. Game was working fine, until I bought the cavalier nexus bundle from the Google store. Now I can't get in and when I do, it kicks me right out.
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    TchallaFORCE1TchallaFORCE1 Posts: 6 ★
    Can't even claim my calendar rewards, my 4 hr crystal, my daily crystal. Wanted to get the 25 units from the Hero Use event. And to make it worse, I bought all 250 6* sig stones and can't even use them. @Kabam Miike please please look into this.
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    SeahawkLOBSeahawkLOB Posts: 2
    Wow so it's the cavalier bundle from game store. I bought one and I'm stuck on this screen
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    SeahawkLOBSeahawkLOB Posts: 2
    @KabamMike help us
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    YazagakuYazagaku Posts: 14 ★
    Same problem!
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    YazagakuYazagaku Posts: 14 ★
    @Kabam Miike Please, help
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    KlippKlipp Posts: 197 ★★
    They won't be in to work for 5-6 mote hours. If you have any other devices you should be able to login on those. The one I did this with is my main phone so it makes playing this game frustrating since now I have to do it on a 5 year old phone
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    YazagakuYazagaku Posts: 14 ★
    @Klipp, for me it's not even working on my old phone, so I can't get in
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    ahmynutsahmynuts Posts: 6,540 ★★★★★
    edited October 2023
    Everyone is spamming Kabam Miike like he isnt on a beach in Hawaii sipping Margaritas or something rn lol

    @Kabam Jax it really seems like whenever one of you take a vacation something goes horribly horribly wrong
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    haloninja117haloninja117 Posts: 3 ★
    same here i bought the cav bundle and its not letting me log in and then when i get in after going in and out it freezes when i try to claim something and then kicks me out, ive tried deleting the game and re installing it clear my memory and cache and resrat my phone and nothing happens, i hope they fix this since sugar week and daily quests and crystals to claim and login stuff aswell
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    ShawnShazimShawnShazim Posts: 28 ★
    4hrs and counting on my end. Unable to do anything.
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    Sunnyace21Sunnyace21 Posts: 15 ★
    Facing the same , unable to raise support ticket as well, bought an advance unit bundle from play store and game won't load
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