Issues logging in after Google Play purchase [merged, under investigation]

LuciferDevil

Is the game server down? I'm not able to open the game. The disconnection message always pops up.

Comments

CASrinivas

I dont think so...Its fine for me

LuciferDevil

Thanks for confirming

ReignkingTW

We haven't that issue for years (congrats Kabam).

LuciferDevil

but the issue is happening at my end. even tried to install the game in different phones and tried with multiple internet service providers. still no luck. that means it's happening for some users. that is even worse support by such incompetent support staffs.

Hamwiches

It's also happening to me. What device do you play on. I use s22 ultra

Hamwiches

Red connection symbol and disconnect messages whenever the game loads. I have checked and my WiFi is fine on everything else.

Hamwiches

Get these 2 images whenever I try log on

SHADØWFRØGG

Yeah same here, I even restarted everything

Terminatrix

Yup. It's annoying. I made a Cav Nexus Bundle google playstore purchase, and it hasn't shown up in my in game mail yet because the game is having connectivity issues. Smh. Here we go again. The game has officially crapped out for tonight lol. Guess I'll go to sleep now lol

Hamwiches

Yup. It's annoying. I made a Cav Nexus Bundle google playstore purchase, and it hasn't shown up in my in game mail yet because the game is having connectivity issues. Smh. Here we go again.

That's exactly what I did as well

SHADØWFRØGG

Yup. It's annoying. I made a Cav Nexus Bundle google playstore purchase, and it hasn't shown up in my in game mail yet because the game is having connectivity issues. Smh. Here we go again. The game has officially crapped out for tonight lol. Guess I'll go to sleep now lol

That's exactly what I did as well. After I just bought an Odin. @Kabam Miike " anyway to look into this?

SHADØWFRØGG

RichiesDad79

Same problem here. Same circumstances.

RichiesDad79

It happened only after I made the purchase.

Marwace

Same here after purchase

SHADØWFRØGG

Going on 3 hours now and I still can't get into the game.

SilentCertitude

Same

Yukzii_II

Do you guys not know? This is obviously Kabams new anti-whale feature smh

TchallaFORCE1

I'm having the same issue as well. Game was working fine, until I bought the cavalier nexus bundle from the Google store. Now I can't get in and when I do, it kicks me right out.

TchallaFORCE1

Can't even claim my calendar rewards, my 4 hr crystal, my daily crystal. Wanted to get the 25 units from the Hero Use event. And to make it worse, I bought all 250 6* sig stones and can't even use them. @Kabam Miike please please look into this.

SeahawkLOB

Wow so it's the cavalier bundle from game store. I bought one and I'm stuck on this screen

SeahawkLOB

@KabamMike help us

Yazagaku

Same problem!

Yazagaku

@Kabam Miike Please, help

Klipp

They won't be in to work for 5-6 mote hours. If you have any other devices you should be able to login on those. The one I did this with is my main phone so it makes playing this game frustrating since now I have to do it on a 5 year old phone

Yazagaku

@Klipp, for me it's not even working on my old phone, so I can't get in

ahmynuts

Everyone is spamming Kabam Miike like he isnt on a beach in Hawaii sipping Margaritas or something rn lol

@Kabam Jax it really seems like whenever one of you take a vacation something goes horribly horribly wrong

haloninja117

same here i bought the cav bundle and its not letting me log in and then when i get in after going in and out it freezes when i try to claim something and then kicks me out, ive tried deleting the game and re installing it clear my memory and cache and resrat my phone and nothing happens, i hope they fix this since sugar week and daily quests and crystals to claim and login stuff aswell

ShawnShazim

4hrs and counting on my end. Unable to do anything.

Sunnyace21

Facing the same , unable to raise support ticket as well, bought an advance unit bundle from play store and game won't load