**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.

BGs ending early?

2

Comments

  • FreakydFreakyd Posts: 201
    I was so close!
  • JeancrbJeancrb Posts: 171 ★★
    420k here... 3-4 more win, doable in 1 hour...
  • N8buckeye08N8buckeye08 Posts: 44
    Where do I go to submit a support ticket? All I can see on the support page our knowledge articles
  • Hawkcrew2000Hawkcrew2000 Posts: 150

    Kabam Jax said:

    Hey Summoners,

    From the gameteam:
    "We're aware that the BG event ended at 9am PST rather than 10, the event ran its full, regular duration so we will not be taking action on it."

    To the best of my knowledge, I believe this is the result of daylight savings time messing with the in-game timers.

    Additionally, the team investigated to see if there was a way to extend the event an hour, and couldn't do so without breaking it in different (and worse) ways.

    This didn’t end on the hour. Maybe the event did, I wasn’t focused on that. I was still playing matches at 12:30 eastern time trying to get to GC and started getting errors before 1pm eastern time.
    Right! It ended over an hour early. This is not cool
  • kus234kus234 Posts: 186 ★★

    I don’t know what is going but somethings not right . It’s not displaying a timer now.

    It also bumped me from Uru in the GC to…. Vibranium in the victory track after a win so that’s messed up.







    Same here why is it showing V ??
  • JeancrbJeancrb Posts: 171 ★★
    It would be fair I believe to give the next milestone as compensation.
  • WOLF_LINKWOLF_LINK Posts: 1,324 ★★★★

    When you try to enter you get this message. With only an hour and a half left to get the finish the final level you do this to us Kabam?

    Dude, the old timer ended 2 hours earlier anyway. Nobody could have expected this sudden and buggy extension.
  • WOLF_LINKWOLF_LINK Posts: 1,324 ★★★★

    The timer still showed more time to play, but what’s more is that we were locked out before 1 pm et.

    My timers anywhere in the game all showed the real ending time before Kabam tried to extend it by an hour (which just broke it in worse ways as announced = deranked you into Vibranium and so on).

    Probably because I have a different country setting than you or whatever. But the timer was correct on my end.
  • WOLF_LINKWOLF_LINK Posts: 1,324 ★★★★
    I can confirm what Jax said. My timer in BG showed the right ending time and the one with the Milestones showed an hour more to claim stuff.

    So please don’t blame Kabam that you didn’t pay attention and missed out, they even tried to extend it.
  • DST, in general, and in-game timers whose timer “has already been running”. (not for things like they used to adjust Future “Starting” Points for new events)

    If at exactly NOON on some day, something in game has a Timer that says exactly 48 hours remaining.
    And that night DST pushed clocks back an hour.
    And then next day at (what is “now”) exactly NOON again for you that next day.
    And you look at the event's Timer.
    It will say 23 Hrs remaining, NOT 24 Hrs.

    Even though, according to the earlier look at the timer, it “appeared” as if it would ultimately end on an even NOON time boundary.
    Come one more day later, you will find it correctly ending at 11 AM instead (as per the 23 Hrs remain upon checking at Noon the day after DST change).
  • World EaterWorld Eater Posts: 3,567 ★★★★★
    Kabam Jax said:

    Following up:

    I chatted more with the game team some more and here's additional insight into what happened.

    • The timer on the battlegrounds game mode was marked to expire at 9am PT for the entirety of the season.
    • The timer expired and the game mode was removed, as usual.
    • The Solo/Alliance Events usually have an additional hour of safety built in on the clock, on either side of the event, to make sure it's up and running before the season/matchmaking starts.
    • When the team saw the clock end before 10am (the usual end time, thank you daylight savings) they tried to extend the timers, which didn't work and just caused further issues.
    In summary, everything ended appropriately and all Summoners had an active and accurate timer on the game mode.

    Screenshots with extra time on the clock but matchmaking didn't work, were likely taken in the moment the game team pushed out the timer.
    Appreciate the update. Still confused because something isn’t syncing up time-wise.

    817am EST
    the BG timer showed 3 hours and 54 minutes left.





    With all due respect, the game mode was not removed for me at 12pm Est/9am PST. I played 2 BG matches on two separate accounts after 12 noon EST, with the last match starting around 1230 Est.

    Either way, Im more concerned about how I got bumped from the GC to the victory track.

  • Don’t make excuses for a game team that can’t put out a game mode that works properly as intended without the constant bugs, dropped inputs, wrong timers, screen errors( whats on the screen is not what the game sees), ect. We grinded hard all season, used numerous resources and spend a good amount of our free time trying to get that final level because Kabam stated that if you miss out on a shadow piece it will be extremely costly to acquire. While yes i should have maybe spent more time grinding but with like a 95% loss rate due to constant mismatches i got to the final level i would need to to get that piece. Had an aunts funeral that took a good portion of this past week from grinding so was trying to not let all the resources i used go to waste trying to acquire it last minute hoping that the harder players had moved on. It is also very apparent that when you use victory shields to try to not to go back losses that the matchmaking makes sure to match you up with the hardest available opponent. Almost every victory shield used resulted in an opponent that had almost every 7 star in the game currently. Every time i used one this would happen. With just energy and no shield it would be closer to an even match up. So yes we are frustrated that Kabam can not do anything correct without the constant bugs and mess ups
  • WOLF_LINKWOLF_LINK Posts: 1,324 ★★★★

    Don’t make excuses for a game team that can’t put out a game mode that works properly as intended without the constant bugs, dropped inputs, wrong timers, screen errors( whats on the screen is not what the game sees), ect. We grinded hard all season, used numerous resources and spend a good amount of our free time trying to get that final level because Kabam stated that if you miss out on a shadow piece it will be extremely costly to acquire. While yes i should have maybe spent more time grinding but with like a 95% loss rate due to constant mismatches i got to the final level i would need to to get that piece. Had an aunts funeral that took a good portion of this past week from grinding so was trying to not let all the resources i used go to waste trying to acquire it last minute hoping that the harder players had moved on. It is also very apparent that when you use victory shields to try to not to go back losses that the matchmaking makes sure to match you up with the hardest available opponent. Almost every victory shield used resulted in an opponent that had almost every 7 star in the game currently. Every time i used one this would happen. With just energy and no shield it would be closer to an even match up. So yes we are frustrated that Kabam can not do anything correct without the constant bugs and mess ups

    7* Deathless are designed that many people desire them but most will actually fail to get them (Mike said here). If you struggled in last BG Season, Necropolis (where the next piece is located) will be 1000% impossible to you for a long time (or veeeeeery expensive/whale option).
  • WOLF_LINKWOLF_LINK Posts: 1,324 ★★★★

    Kabam Jax said:

    Following up:

    I chatted more with the game team some more and here's additional insight into what happened.

    • The timer on the battlegrounds game mode was marked to expire at 9am PT for the entirety of the season.
    • The timer expired and the game mode was removed, as usual.
    • The Solo/Alliance Events usually have an additional hour of safety built in on the clock, on either side of the event, to make sure it's up and running before the season/matchmaking starts.
    • When the team saw the clock end before 10am (the usual end time, thank you daylight savings) they tried to extend the timers, which didn't work and just caused further issues.
    In summary, everything ended appropriately and all Summoners had an active and accurate timer on the game mode.

    Screenshots with extra time on the clock but matchmaking didn't work, were likely taken in the moment the game team pushed out the timer.

    I know you’re just passing on what you were told but is still not an accurate description of what happened.

    This screenshot was 11:54 Eastern showing 18 mins to go:



    This was taken at 12:09 eastern at the end of what I though was my last match:




    This was taken at 12:10 eastern showing over an hour left on the event timer.




    This was at 12:54 eastern when I was getting errors and unable to do any more matches:



    I played several matches between 12:10 and 12:54 pm.

    I just want to make sure the team really looks at this because the response you gave isn’t matching my experience and some of the other screenshots in this thread at various other times.
    Your screenshot from the Solo Event: as he said, this one had 1 hour more than BG mode itself for the past 4 weeks already

    Your very last screenshot: it must be from after Kabam has manipulated/tried to expand the timer
  • Drago_von_DragoDrago_von_Drago Posts: 763 ★★★★
    edited November 2023
    WOLF_LINK said:

    Kabam Jax said:

    Following up:

    I chatted more with the game team some more and here's additional insight into what happened.

    • The timer on the battlegrounds game mode was marked to expire at 9am PT for the entirety of the season.
    • The timer expired and the game mode was removed, as usual.
    • The Solo/Alliance Events usually have an additional hour of safety built in on the clock, on either side of the event, to make sure it's up and running before the season/matchmaking starts.
    • When the team saw the clock end before 10am (the usual end time, thank you daylight savings) they tried to extend the timers, which didn't work and just caused further issues.
    In summary, everything ended appropriately and all Summoners had an active and accurate timer on the game mode.

    Screenshots with extra time on the clock but matchmaking didn't work, were likely taken in the moment the game team pushed out the timer.

    I know you’re just passing on what you were told but is still not an accurate description of what happened.

    This screenshot was 11:54 Eastern showing 18 mins to go:



    This was taken at 12:09 eastern at the end of what I though was my last match:




    This was taken at 12:10 eastern showing over an hour left on the event timer.




    This was at 12:54 eastern when I was getting errors and unable to do any more matches:



    I played several matches between 12:10 and 12:54 pm.

    I just want to make sure the team really looks at this because the response you gave isn’t matching my experience and some of the other screenshots in this thread at various other times.
    Your screenshot from the Solo Event: as he said, this one had 1 hour more than BG mode itself for the past 4 weeks already

    Your very last screenshot: it must be from after Kabam has manipulated/tried to expand the timer

    None of those timers line up with the game mode or the event ending on the hour except the last one and the game mode was giving errors at that point.
  • KylePynesKylePynes Posts: 10
    edited November 2023
    I had same problem. Timer said 55 mins remained when it was erroring.
  • KylePynesKylePynes Posts: 10
    Kabam Jax said:

    Following up:

    I chatted more with the game team some more and here's additional insight into what happened.

    • The timer on the battlegrounds game mode was marked to expire at 9am PT for the entirety of the season.
    • The timer expired and the game mode was removed, as usual.
    • The Solo/Alliance Events usually have an additional hour of safety built in on the clock, on either side of the event, to make sure it's up and running before the season/matchmaking starts.
    • When the team saw the clock end before 10am (the usual end time, thank you daylight savings) they tried to extend the timers, which didn't work and just caused further issues.
    In summary, everything ended appropriately and all Summoners had an active and accurate timer on the game mode.

    Screenshots with extra time on the clock but matchmaking didn't work, were likely taken in the moment the game team pushed out the timer.
    This doesn’t make since, adding screenshots, of problem I had. Timer said 55 mins left of battlegrounds and it was erroring.

  • KylePynesKylePynes Posts: 10
    Actually is said 1 hour and 4 mins when erroring out in background.
  • CreeseazCreeseaz Posts: 277
    KylePynes said:

    Actually is said 1 hour and 4 mins when erroring out in background.

    Same thing happened to me, 3 matches away from Titan shards and had like 1 hour and 6 minutes left on the timer first time I got the error

    @kabam jax @Kabam Miike
  • WOLF_LINKWOLF_LINK Posts: 1,324 ★★★★
    Did you read what Jax said? The errors happened after Kabam tried stuff to expand the Event, they changed the timer, the whole mode which had already ended bugged and threw errors and reset your progress and more.

    But all these errors happened AFTER it had officially ended and Kabam Devs tried to do something in the background.
  • The two recent pics here which were *before* noon EST (different people, saying they were from 8:17am and 11:54am both EST) showed similar “original” ending times of either 11 or 12 minutes after Noon.

    Might have originally had some “padded” extra time to account for time you might still be in progress of a final match, allowing you to finish such match.

    So the “well, it never ended exactly at noon anyways” may have been because of a designed little “extra” time on the original timer.
    Does anyone have pic of the Timer (and noted time you took it) going back several days ago, to see whether the extra 11-12 minutes had always been on the timer .
  • CrcrcrcCrcrcrc Posts: 7,940 ★★★★★
    edited November 2023

    The two recent pics here which were *before* noon EST (different people, saying they were from 8:17am and 11:54am both EST) showed similar “original” ending times of either 11 or 12 minutes after Noon.

    Might have originally had some “padded” extra time to account for time you might still be in progress of a final match, allowing you to finish such match.

    So the “well, it never ended exactly at noon anyways” may have been because of a designed little “extra” time on the original timer.
    Does anyone have pic of the Timer (and noted time you took it) going back several days ago, to see whether the extra 11-12 minutes had always been on the timer .


    Screenshot from November 4 at 11:43 pm
  • WOLF_LINKWOLF_LINK Posts: 1,324 ★★★★
    Crcrcrc said:

    The two recent pics here which were *before* noon EST (different people, saying they were from 8:17am and 11:54am both EST) showed similar “original” ending times of either 11 or 12 minutes after Noon.

    Might have originally had some “padded” extra time to account for time you might still be in progress of a final match, allowing you to finish such match.

    So the “well, it never ended exactly at noon anyways” may have been because of a designed little “extra” time on the original timer.
    Does anyone have pic of the Timer (and noted time you took it) going back several days ago, to see whether the extra 11-12 minutes had always been on the timer .


    Screenshot from November 4 at 11:43 pm
    Yes, ending time was like 12:10 and these extra 10 min has always been on the timer. Probably to finish matches that started close to 12:00 (you need ~10+ min for a match). But matchmaking was probably supposed to shut down at 12:00
  • Punisher99Punisher99 Posts: 18
    edited November 2023
    @Kabam Jax I don't agree with this decision at all! The in-game timer gave no indication that BGs were ending at 12:10ish EST. nearly every mcoc event we have ends at 1pm EST, so why would we feel any different about this event?

    I purchased a Tony Stark's Briefcase to buy elder marks with because I was chasing that last 450k milestone for the 5k titan shards. I was only 5,250 points away, which was only 2-3 matches away. Your system mislead me into believing that I had till at least 1pm EST and it prematurely ended, and you seriously don't see a problem with that!? I've lost all respect for you @Kabam Jax and I'm done with this bugfest of a game!

    I'm going to dispute this with my credit card company showing them the screenshots I took of that timer active while an error was preventing me from entering BGs. My account can go into negative unit balance and I'll walk away from my account that I've spent over 10k+ of real money on!

    I'm sick of these bugs that Kabam does nothing about! And then candy coats it all to sound like it's no big deal! It is a big deal when people are spending real money on events you prematurely end!!

    I'm disgusted at how ending this event early, without any warning screwed so many people out of rewards that looked to be obtainable and how Kabam sees no problem with that!? Kabam is shady and you don't deserve my money anymore!

    Why are we punished for Kabam's mistakes!?

    Goodbye mcoc!
    sej71
  • Drago_von_DragoDrago_von_Drago Posts: 763 ★★★★
    I don’t know what can be done at this point besides giving everyone an extra 10k points before calculating milestone rewards to get the few that were super close over the line and that would still leave some folks out.

    They can’t give me the last two tokens I might have earned to get to GC. I think I still had time for 3 matches before I started getting errors but I really don’t know if I would have made it or not.

    I just want the team to look at it more than that response implies they did.

    This was not a “the event ended on schedule, all is well” situation. The timer was off and changed after the first timer ended.

    With something this competitive and with top tier rewards at stake, having it end at a non-standard time and having an unreliable timer in game shouldn’t happen again.
  • Viper198787Viper198787 Posts: 461 ★★★
    Everyone who is outraged and being rude needs to check themselves. The BG season ran for the same duration as any other season. Timers were accurate and even though it was daylight savings time, nobody lost an hour of play time. Kabam tried to give an extra hour (shouldn’t have really been done) and it was causing issues. Bottom line is some people here are bad at time management. If you waited until the very last minute to try and grind the remaining milestones, that’s on you. There was plenty of time to work on it. I feel bad for some people here trying to be respectful, but for the rest that are outraged and being rude, try to learn time management in the future and stop coming on the forums to yell at people because you messed up.
  • Drago_von_DragoDrago_von_Drago Posts: 763 ★★★★
    Does anyone have a screenshot from a previous season showing the season run past the typical 1:00pm eastern time cutoff for updates/resets.

    A lot of people are saying that’s normal but it seems odd for BG to give a 10+ minute grace period while EQ/SQ end right on the hour. I’m not saying BG isn’t different, it just seems odd and is part of the confusion here. Most of us are conditioned to a 1:00pm start/end time. If it was 12:00pm instead I’d accept the daylight savings time response and ask the team to make sure timers are accurate after future time changes to avoid this.

    The stopping between hours is what threw me off. At 11:54 AM my timer said 18 mins remaining which is a 12:12 pm stop time.
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