**UPDATE - iPAD STUCK FLICKERING SCREEN**
The 47.0.1 hotfix to address the issue of freezing & flashing lights on loading screens when trying to enter a fight, along with other smaller issues, is now ready to be downloaded through the App Store on IOS.
More information here.

'Solitaire Win' graphical issue [official comms]

13

Comments

  • Hellboyy9999Hellboyy9999 Member Posts: 51 ★
    Even if it said can't remove from beta program.. I went ahead and uninstalled and then downloaded the game again and the issue is resolved. Thanks!
  • Generalzod163Generalzod163 Member Posts: 132 ★
    @kabam Jax @Kabam Miike
    Happened to me after the update as well.
    Samsung S22 Ultra, I went into raids to see the map but thats when it happened to me.
    Please advise when this will be fixed, makes AQ and AW hard to see the map etc.
  • Mastergamer289Mastergamer289 Member Posts: 13 ★
    Kabam Jax said:

    Hey everyone!

    The game team has found a pattern in these reports - All impacted accounts are a part of a Google Beta build.

    The belief is that Summoners may have opted into this at some point, and the Google Store kept them in the same category indefinitely, and this is causing some issues.

    So, the recommended course of action for anyone experiencing this is:
    Navigate to your google store, and "Leave" the beta build.


    Then, you will need to uninstall the beta build and download the current build of the game!

    The team is confident this should resolve this issue!

    Thank you, again, for your patience as we investigated this issue!

    i just tried this and it wont let me opt out no matter what i do and its giving me a headache whenever i try and play any gamemode
  • BlenheimBlenheim Member Posts: 7 ★
    I had the same problem. Realized it's a issue with being in the beta for the game. I've left the beta and the game is running like normal now.

  • Mal0Mal0 Member Posts: 1
    Same for me Samsung S22 running on Android 14.
  • PriyabrataPriyabrata Member Posts: 1,246 ★★★★
    Blenheim said:

    I had the same problem. Realized it's a issue with being in the beta for the game. I've left the beta and the game is running like normal now.

    So you left the beta on Google Play and reinstalled the game?
  • MorgothMelkorMorgothMelkor Member Posts: 95 ★
    I'm still having this issue even after leaving beta and reinstalling the game
  • andreibossandreiboss Member Posts: 4 ★
    Kabam Jax said:

    I've seen numerous reports from players suggesting that if you get an error while trying to leave the beta, claiming you're unable to, it may be a visual bug.

    Reinstalling after that point seems to resolve the issue anyways.

    Still doesn't work
  • DirectorDirector Member Posts: 42 ★
    edited January 10
    MiniMF said:

    can u actually fight ? its "just" visual ?

    You can fight, the issue is it's kind of impossible to search the map in order to move to a spot.
    I had plans for Necropolis before the 15th for Road to the Crypt Rewards. But it's really risky to move in the map like this
  • DirectorDirector Member Posts: 42 ★
    edited January 10
    Kabam Jax said:

    Hey everyone!

    The game team has found a pattern in these reports - All impacted accounts are a part of a Google Beta build.

    The belief is that Summoners may have opted into this at some point, and the Google Store kept them in the same category indefinitely, and this is causing some issues.

    So, the recommended course of action for anyone experiencing this is:
    Navigate to your google store, and "Leave" the beta build.


    Then, you will need to uninstall the beta build and download the current build of the game!

    The team is confident this should resolve this issue!

    Thank you, again, for your patience as we investigated this issue!

    Tried that but didn't work. After Clicking on the Leave Beta Program it says
    "Can't remove you from the Beta Program"
    Then re-installed the game and the issue is still there.
  • DirectorDirector Member Posts: 42 ★
    Niepodam said:

    Everything back to normal. Thanks engineers

    Nope, maybe for you
  • NiepodamNiepodam Member Posts: 18 ★
    Director said:

    Niepodam said:

    Everything back to normal. Thanks engineers

    Nope, maybe for you
    I've tried to leave the beta but I couldn't.
    Then despite that I've reinstalled mcoc and it was ok.
  • Generalzod163Generalzod163 Member Posts: 132 ★
    Still having the same issue.
    I can't leave the beta, tried to Uninstall and reinstall and still nothing @kabamjax
  • SUIC1DESUIC1DE Member Posts: 20 ★
    Samsung s21
    Android 14

    Cascading solitare happens on any map. Any mode.
  • CAGRIBEYCAGRIBEY Member Posts: 1
    :((
  • AxipiterAxipiter Member Posts: 2 ★
    Following. Google Pixel 6. AQ and EQ.
  • AxipiterAxipiter Member Posts: 2 ★
    Update: Clearing Play Store cache after leaving Beta amd uninstalling did the trick for me. Didn't work without clearing the cache though.
  • Noob_Master69Noob_Master69 Member Posts: 695 ★★★★
    Axipiter said:

    Update: Clearing Play Store cache after leaving Beta amd uninstalling did the trick for me. Didn't work without clearing the cache though.

    Yup, I just did the same and can confirm that fixed it for me
  • MorgothMelkorMorgothMelkor Member Posts: 95 ★
    Axipiter said:

    Update: Clearing Play Store cache after leaving Beta amd uninstalling did the trick for me. Didn't work without clearing the cache though.

    Cheers bud, that worked for me
  • JIREN_999JIREN_999 Member Posts: 25 ★
    Hellboyy9999 said:


    Mode: AW
    Device: OnePlus Nord CE 3
    Android 13

    New mode solitare in mcoc
  • ZeeroFearZeeroFear Member Posts: 5
    Happen to me on my Samsung Galaxy A23 5G
  • SpagNidusSpagNidus Member Posts: 52 ★
    Google Pixel 6 Pro, since update. Cleared the cache, storage, reinstalled, cleared it all out again, on the beta.
  • Kabam JaxKabam Jax Member, Moderator Posts: 1,718 ★★★★★
    Seeing a handful of new reports here - please make sure to read the entire thread.

    There are solutions posted and additional details added by fellow Summoners. Thank you to those helping!
  • djquudjquu Member Posts: 8 ★
    Steps taken:
    -uninstall MCOC
    -settings > apps > google play store > storage > clear data+cache
    -find MCOC in Play Store, scroll down, Leave beta (unless you already got out, then it says Join)
    -install MCOC

    Worked for me (finally!), Galaxy 20+, Android12
  • Banshee_KLXBanshee_KLX Member Posts: 7 ★
    Happens in every quest i go into ...i have uninstalled the game and reinstalled it
    and it still bugs out


  • ZeeroFearZeeroFear Member Posts: 5
    Director said:

    Kabam Jax said:

    Hey everyone!

    The game team has found a pattern in these reports - All impacted accounts are a part of a Google Beta build.

    The belief is that Summoners may have opted into this at some point, and the Google Store kept them in the same category indefinitely, and this is causing some issues.

    So, the recommended course of action for anyone experiencing this is:
    Navigate to your google store, and "Leave" the beta build.


    Then, you will need to uninstall the beta build and download the current build of the game!

    The team is confident this should resolve this issue!

    Thank you, again, for your patience as we investigated this issue!

    Tried that but didn't work. After Clicking on the Leave Beta Program it says
    "Can't remove you from the Beta Program"
    Then re-installed the game and the issue is still there.
    Yes I also try to leave beta version but cant success ...still screen issue after reinstalling.
  • FrostGiantLordFrostGiantLord Member Posts: 1,971 ★★★★
    Charlie21540 said:





    I gave up the devil's lettuce years ago... so it's not me tripping.

    BWCV got the whole Avengers behind her 💀
  • jordanmilkywayjordanmilkyway Member Posts: 2 ★
    Also had this issue since update on an s23 ultra running android 14.

    I finally got it to work.

    Uninstall MCOC, Clear google play store cache, leave beta program, reinstall. Don't pay attention to the unable to leave error.
  • Decon16Decon16 Member Posts: 2
    Mines doing the same Google pixel pro 6 tried....fixes and still the same
  • Decon16Decon16 Member Posts: 2
    Google pixel pro 6
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