Road to the Crypt rewards delayed for some accounts [resolved]

Rewards have come in, but didn't get any 7* shards, not sure if there was anything else missing, but quickly went to open up a crystal and saw I had the same amount of shards

Comments

Rentaalψ

I hope not I was waiting for these and was excited because I can become valiant once I get them.

Kabam Jax

Hi Summoners,

We have confirmed that there was an issue with distribution of the Road to the Crypt rewards and the team is investigating right now.

While we do not currently have a timeline (we just started the process), we ask that you hold off submitting a support ticket. It will not accelerate the process for you and will clutter up the team's queue.

I'll post updates in here as they become available to me.

Thank you for your patience.

Upanddown_69

Did we ever confirm whether it was all the earlier people who are still waiting? As in before they announced crypt.

I did first run 11/26…

Hector_1475

Not only there is a severe delay in receiving the Crypt rewards, despite the rest of my alliance receiving them already, but on a very interesting turn of events, I was informed by one alliance mate that he received Crypt rewards despite finishing completion AFTER the end of the deadline!

I’m happy for him and this is great, but it makes you think…. Could there be a big messup…. Once again? Come on, it would not be the first time, right?

BrothaJ07

Same here. Did my run super early and nada on my end. Disappointing to say the least since I’ve already considered taking a break from the game…

mbrace

Of course we have that one clown with nothing good to say.

No, I just call BS when someone has the audacity to spew it instead of giving a legitimate statement or fixing the problem. Time variance has nothing to do with this. It is affecting a small percentage and has gone on for hours. I’m going to say the taboo word: “bug”.

Grootman1294

Here's your answer lol

DannyB01

Did we ever confirm whether it was all the earlier people who are still waiting? As in before they announced crypt.

I did first run 11/26…

I started around the 10th January and finished on the 13th, so it seems pretty random to me.

Fryday

Hi Summoners,

We have confirmed that there was an issue with distribution of the Road to the Crypt rewards and the team is investigating right now.

While we do not currently have a timeline (we just started the process), we ask that you hold off submitting a support ticket. It will not accelerate the process for you and will clutter up the team's queue.

I'll post updates in here as they become available to me.

Thank you for your patience.

Hi @Kabam Jax ,

Many thanks for the updated.

It would be great if the team could prioritise this, like other that completed Necropolis, we all had to wait for a long time for the rewards to be release, but unlike everyone, people here (who have not received the rewards) have to waiting even longer, while other (some even in the same Alliance) already got their.

With BG coming up to an end soon, Hero crystals and ranking up champs can be very vital to progress in the last week of BG.

So hope to get sorted out soon.

Many thanks again for your help and looking forward to update.

TheShinyDome

Hey guys,

These rewards, like most reward distributions, will populate to different accounts over time. Please have patience and maybe wait a couple hours before panicking and messaging support.

Note: When you cleared the content likely has no bearing on reward distribution timing.

How long before we should stop being patient? Cause it's been 4 hours.

Fryday

Hey guys,

These rewards, like most reward distributions, will populate to different accounts over time. Please have patience and maybe wait a couple hours before panicking and messaging support.

Note: When you cleared the content likely has no bearing on reward distribution timing.
How long before we should stop being patient? Cause it's been 4 hours.

Check Kabam Jax reply on the top of Page 3

TheShinyDome

Hey guys,

These rewards, like most reward distributions, will populate to different accounts over time. Please have patience and maybe wait a couple hours before panicking and messaging support.

Note: When you cleared the content likely has no bearing on reward distribution timing.
How long before we should stop being patient? Cause it's been 4 hours.
Check Kabam Jax reply on the top of Page 3

Ah I see. My page must not have refreshed all the way. Thanks for pointing it out.

Heruzu369

First we complain- Kabam says “ Be patient there’s no problem. Everything is going as expected, they will come soon.”
*Hours later * Kabam: “Okay Yeah so there’s a problem..”
Lmaoo talk about being Kabammed

unknown

This content has been removed.

mbrace

First we complain- Kabam says “ Be patient there’s no problem. Everything is going as expected, they will come soon.”
*Hours later * Kabam: “Okay Yeah so there’s a problem..”
Lmaoo talk about being Kabammed

And then people telling me I’m being negative for calling the “time variance” excuse a fake explanation after waiting for hours for this “variance” to catch up. So annoying.

Rentaalψ

all I want to do is open the crystals and be done.

Fenrir777

all I want to do is open the crystals and be done.

Same specially After 10 people texting me what did they found on those rewards ...

mbrace

all I want to do is open the crystals and be done.
Same specially After 10 people texting me what did they found on those rewards ...

Yeah, that’s the worst part. Feels like rubbing it in. Yay, good for all of you! Guess what I got … nothing.

Heruzu369

I got war rewards before my crypt rewards.. how bro how lmaooo

Rentaalψ

Yup everyone in global is like I got mine and it’s like damn must be nice.

Fenrir777

I got war rewards before my crypt rewards.. how bro how lmaooo

Same got war rewards before Road to the crypt rewards 😅

Igheid11

@Kabam Miike look for our rewards!! Please!!!
What does that mean dude? Are they hiding somewhere?

Looks like...

Rentaalψ

Aw rewards before crypt is crazy😂

JediJones77

I did one run of Necro on Saturday the 13th and got nothing. Should've known the 13th would be unlucky.

AmySummers

Haven't got mines yet too but jeez guys you are panicking like you are 7 y old. We will get it stop crying.

Magrailothos

Hi Summoners,

We have confirmed that there was an issue with distribution of the Road to the Crypt rewards and the team is investigating right now.

While we do not currently have a timeline (we just started the process), we ask that you hold off submitting a support ticket. It will not accelerate the process for you and will clutter up the team's queue.

I'll post updates in here as they become available to me.

Thank you for your patience.

DannyB01

I want it now though.

Disagree if you agree!

Rohith21

Lmao, looks like I'm not alone

Rentaalψ

We will probably get rewards on Friday or Thursday sadly.

Rentaalψ

It’s been 5 hours