Valentine's Calendar - "Missed" Days [official comms, under investigation]

HulkbusterN1

It dropped 8 minutes ago, how is that even possible?

Comments

Midias12

I have a similar issue on one account I missed day one the other one just started day one

Oakenshield

Maybe a bug depending on where you are in the world/timezone? Worked OK for me but I’m also in Kabam’s timezone.

Kabam Jax

I'll take this to the team.

For context, where in the world are you? And, can you please check your inventory to confirm you did not receive Day 1?

HulkbusterN1

Maybe a bug depending on where you are in the world/timezone? Worked OK for me.

I have 2 accounts and this bug affects only my alt account, on main it’s OK

Midias12

I am in the USA EST I have two accounts. I confirmed one of my accounts got the day two prize. @Kabam Miike

Kabam Jax

Maybe a bug depending on where you are in the world/timezone? Worked OK for me.
I have 2 accounts and this bug affects only my alt account, on main it’s OK

Rules that out.

Those impacted: What progression level are you? I see one Paragon...

Soundwarp

My fiancées the whole calendar

HulkbusterN1

I'll take this to the team.

For context, where in the world are you? And, can you please check your inventory to confirm you did not receive Day 1?

No, there is definitely no love juice. Also, I don’t think that is affected by timezone, because I have two accounts, on main (valiant) there is no issue, while on alt (paragon) there is an issue.

HulkbusterN1

My fiancées the whole calendar

Wow

RunamokUSA

I also have missed the entire calendar?? I have not been logging in this month on my alt account but when I saw the calendar on my main account I said ok, I will start logging in again and it looks like no chance at the valentine calendar? Why?

Midias12

Maybe a bug depending on where you are in the world/timezone? Worked OK for me.
I have 2 accounts and this bug affects only my alt account, on main it’s OK
Rules that out.

Those impacted: What progression level are you? I see one Paragon...

Valiant on one and cavalier on another @Kabam Jax

HulkbusterN1

Maybe a bug depending on where you are in the world/timezone? Worked OK for me.
I have 2 accounts and this bug affects only my alt account, on main it’s OK
Rules that out.

Those impacted: What progression level are you? I see one Paragon...

Oh, maybe it will be also helpful, I missed 1 day of logging on alt account.

Kabam Jax

I also have missed the entire calendar?? I have not been logging in this month on my alt account but when I saw the calendar on my main account I said ok, I will start logging in again and it looks like no chance at the valentine calendar? Why?

Screenshot, if you can, please?

RDV75

My alt account missed them all.

JLordVileJ

I am in the USA EST I have two accounts. I confirmed one of my accounts got the day two prize. @Kabam Miike

Is that a laptop...

Midias12

I am in the USA EST I have two accounts. I confirmed one of my accounts got the day two prize. @Kabam Miike

Is that a laptop...

Nope two phones but did not feel like taking a screen shot on the second and forwarding to my other phone for a post

HulkbusterN1

I also have missed the entire calendar?? I have not been logging in this month on my alt account but when I saw the calendar on my main account I said ok, I will start logging in again and it looks like no chance at the valentine calendar? Why?
Screenshot, if you can, please?

So, it looks like calendar somehow check the number of days without logging and skips that number.

hyp3r05

My main got day one but

Both of my alts cannot get any of the days

Kabam Jax

My main got day one but

Both of my alts cannot get any of the days

When was the last time you logged into those accounts?

Kabam Jax

Anyone reporting, please include the account this impacted!

Nemesis_17

My paragon main is fine but this is my cav alt 🤷🏻‍♂️

Soundwarp

My fiancées the whole calendar

This account is GryffindorKat

HulkbusterN1

I'll take this to the team.

For context, where in the world are you? And, can you please check your inventory to confirm you did not receive Day 1?

No, there is definitely no love juice. Also, I don’t think that is affected by timezone, because I have two accounts, on main (valiant) there is no issue, while on alt (paragon) there is an issue.

Here is my alt paragon impacted account: HBN1

It dropped 8 minutes ago, how is that even possible?

Crcrcrc

My main (Crcrcrc) just got the 6* instantly.

Kabam Jax

Okay. The game team is chasing down this issue.

Right now it seems to be correlated to how long it has been since you last logged into the account.

We are early in the investigation stages, but we'll update as we have more information. (please keep in mind timezones)

ThePharcide

My main got day one but

Both of my alts cannot get any of the days
When was the last time you logged into those accounts?

I logged into all my alts, 8 in total. Out of 8 the only account to have full access to all rewards is my main. Out of the remaining 7 all but 1 has all the rewards marked as missed.

I am replying not so I can get those rewards but to give insight. Last time I logged into those accounts was probably BEFORE the Christmas banquet event. So maybe time has a reason as to why.

dee_jay5

This happened to me too. It was ok in my main account but when I open my other mini accounts - one was already in Day 2 and the other already in Day 4, marking the previous days as 'missed'. I use the same device to log in.

winterthur

Level 6 does not have calendar.

DrZola

Maybe a bug depending on where you are in the world/timezone? Worked OK for me.
I have 2 accounts and this bug affects only my alt account, on main it’s OK
Rules that out.

Those impacted: What progression level are you? I see one Paragon...

I think you are onto the issue. I have an alt that’s been inactive for a couple of weeks. That alt—currently Cavalier—shows the first nine days missed.

Location is Eastern US.

Dr. Zola

EDIT: Different alt hadn’t logged in for a day. Day one missed for it.

hyp3r05

My main got day one but

Both of my alts cannot get any of the days
When was the last time you logged into those accounts?

Almost a month 💀