Prime gaming rewards not working

I claimed dust package just now from prime gaming like I do every time a new one drops and I have not received the package in game. It isn’t working.

Comments

mmartin5817

Prime gaming is unwilling to help me for another 48hrs. This is an issue with that website and mcoc. My account is correct. I only have 1 account and only use prime gaming for mcoc. I tried clicking on the redeem in game button while on prime gaming after collecting the loot instead of just exiting and going straight into the app directly. When I clicked on their link it sent me to the App Store for mcoc and I clicked open in the App Store then it redirected me to mcoc where I had no new messages or the new dust loot package. It just never showed up in my mcoc account even though it says I claimed it in prime gaming.

MrSakuragi

I’ve had this happen, never could get them to restart it. Had to wait a month and make sure I was using the default browser on my phone to claim it.

Maverick75

I also had the problem today: claimed it on Amazon Gaming, MCOC opened but my session had expired. Nothing when the new session started, nor after a restart of the game. And the rewards are marked as claimed on Amazon Gaming.
No problem the last 2 months.

daveyj_196_

I'm having the same issues. I thought I was doing something wrong.

mmartin5817

I chatted with prime gaming support after 48hrs. On my iPhone I went to Settings then to Safari and went to “clear history website data” and clicked that. It doesn’t delete your bookmarks or current tabs open so no worries there. I relogined into prime gaming and even though it said I had claimed the Dust bundle still I clicked on the “redeem ingame” link and followed that to mcoc and received my rewards once I was logged in.

Kabam did nothing to help. Prime gaming support helped.