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Game Error: Unknown Error Has Occurred When Leveling or Ranking Up The Serpent

I was leveling up The Serpent from the Champion list and, when I reached "Max Level 20" the error "An unknown error has occurred. Please try again later." popped with the OK button mislabeled as MS_ID_UI_OK. When I tapped the OK button the app crashed. I reopened the and returned to rank up The Serpent and the same error occurred. Again, I tapped on the OK button and the app crashed.

I tried to reproduce this with The Serpent now R3. I leveled up to Level 40 and then ranked to 4/4. This time the app did not crash.

STEPS:
Tap on Champions
Find The Serpent 3* in the list
Level up to the R1 max

EXPECTED RESULT
The Serpent is maxed at level 1 and you can rank up to level 2

ACTUAL RESULT
The Serpent is maxed out at 1 and an error is thrown and the app crashes.


SYSTEM INFO
VERSION: 1312379
DEVICE: iPhone 12 Pro
iOS 17.3.1
GAME MODE: All
ACTIVE BOOSTS: None
CHAMPS AFFECTED: 3* The Serpent

SCREENSHOT


Comments

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    Rayven5220Rayven5220 Posts: 1,761 ★★★★
    I had something similar happen after I ascended my 6* yesterday.

    Didn't think to screwnshot it at the time, though.
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    Ebakes848Ebakes848 Posts: 3
    I am having this same problem, did you ever figure out a solution?
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    World EaterWorld Eater Posts: 3,584 ★★★★★
    I had this happen also , leveling up my 4* serpent
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    BloodyRoseBloodyRose Posts: 67
    @Ebakes848 no solution and no response from the dev team. Makes me wonder why they even have this bug reporting section of the forum
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    winterthurwinterthur Posts: 7,894 ★★★★★


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    World EaterWorld Eater Posts: 3,584 ★★★★★


    What should we expect then ? Total silence doesn’t help when Kabam ignores a bug and doesn’t acknowledge it or put it on the useless trello board ? I know you remember what the forums were like when Kabam actually communicated when a bug was reported.
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    BloodyRoseBloodyRose Posts: 67


    What should we expect then ? Total silence doesn’t help when Kabam ignores a bug and doesn’t acknowledge it or put it on the useless trello board ? I know you remember what the forums were like when Kabam actually communicated when a bug was reported.

    I guess I haven't been playing long enough to recall those times.

    I was a software tester for over 25 years, and also UI/UX designer for 10 of those years. I have low opinions and expectations of developers.

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