Awkward Kabam mistake costes me a lot

I guess every non-english speaking Summoner knows how carelessly Kabam treats translations to other languages, but this case was a little bit too much for me.
In Russian version we can see a task to finish SoS with F4 or ALPHA-FLIGHT team. So I did it with Sasq using a lot of revs. And guess what...? Yes, the task is still undone, it's A-Force in English version.
How about some compensation, Kabam? I'm a crappy player, so spent like 10 revives and heal potions for nothing

Comments

SirGamesBond

Brutal

PT_99

Compensation well deserved.

Gamer

I guess every non-english speaking Summoner knows how carelessly Kabam treats translations to other languages, but this case was a little bit too much for me.
In Russian version we can see a task to finish SoS with F4 or ALPHA-FLIGHT team. So I did it with Sasq using a lot of revs. And guess what...? Yes, the task is still undone, it's A-Force in English version.
How about some compensation, Kabam? I'm a crappy player, so spent like 10 revives and heal potions for nothing

So so sorry to hear that’s. Happened to you

Priyabrata

This is a legit situation that demands some form of compensation, either the items or the point ( less likely)

SummonerNR

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Same as this (above) person from a different Russian translation issue post.

Russian language must have implied Alpha Force/Flight, instead of the actual needed A-Force.
Person there used Guardian instead of Sasquatch, but both those because of same language translation.

Don’t know if they should be given credit (maybe it was easier with Guardian / Sasquatch ??).
But at least should be refunded any Revive / Heal potions.

Try Submit a Request to Kabam support…
https://help.kabamsupport.com/hc/en-us/requests/new

Ercarret

Oof, this is bad... I hope that not only you but every Russian-speaking player who got affected by this get the point.

DrZola

Translations (or mistranslations) should not cost a player his or her progress.

Dr. Zola

Kohlrabi1

Thank you for the support and your kind words! Just a little update: Kabam changed the translation, now it's correct.
No compensation still tho, but I guess it take a little bit more time, so that Kabam could identify all the accounts affected (don't want to think that they just don't care)

ahmynuts

@Kabam Miike @Kabam Jax
Any word on refunding items/units for this one?

Rayven5220

Now that is brutal. I'm sorry this happened to you, dude.
Thus is (finally) a legit complaint on the forums, this shouldn't be a thing and should be compensated.

DrZola

Thank you for the support and your kind words! Just a little update: Kabam changed the translation, now it's correct.
No compensation still tho, but I guess it take a little bit more time, so that Kabam could identify all the accounts affected (don't want to think that they just don't care)

That would suggest they are aware of the problem and/or saw your post.

Basically, a recognition that something was wrong on their part, in my opinion. I would expect relief to be forthcoming soon.

Dr. Zola

Wicket329

@Kabam Miike @Kabam Jax
Any word on refunding items/units for this one?

If I had to guess, the compensation for this will be the awarding of the point the player expected to earn by completing the objective as written. Its much harder to figure out how many items were used by each player affected than it is to just find those players and send them a point.

Noobmaster555

Still waiting for someone from kabam to reply on this. Keep this post alive everyone.

Rayven5220

Still waiting for someone from kabam to reply on this. Keep this post alive everyone.

It's a long weekend. You probably won't hear anything until Tuesday.

Ayden_noah1

Hope Kabam does the right thing and award those affected the extra points. It's the right thing to do.

peixemacaco

The game translator , more than cultural and language knowledge, must know a lot of Marvel Comics names on different countries.

For example, Wonderman is Magnum here in Brazil. Same should be happened with Alpha Flight

CyrillFromTula

There is also a wrong translation for 39 node for a couple of seasons. It says that defender purifies debuff and gain energy, but in fact it nullifies attackers buff

Kohlrabi1

So just a final (I guess) update on the issue: the ticket is closed, no compensation and (which is even worse) no communication from any Kabam employee.
Keep it up, kabam, good job!

horrendous_too

That is super not cool. You have to be able to trust what the game tells you. @Pikolu @DNA3000 any chance one of you could get this at least looked at?

IlociaM97

If it makes you feel any better the Spanish translation is made whit Google translate

unknown

This content has been removed.

Noobmaster555

@Kabam Miike @Kabam Jax

Kabam Miike

Hey there, this is really not the place to post this. Neither Jax nor I can assist in this situation. This is problem that you need to take up with our Support team, and I am sure that they would be happy to help you.