This will be a long post... But to begin Id like to give you some background info.
One of my alli mate was hacked this weekend. Hes one of the officers. The hacker booted all of the alliance members (with the exception of the other officers and leader ofc).
We had a war going on. Other officers were quick to recruit all of us back. But since you have this rule that new alli members cant do basically anything the first day they join, some of us couldnt join in. (I think this depends on if the prev members actually joined before they got booted, but feel free to comment if you know). So that was basically a scrap war. Then since the next war started the next day night time (after 23 PM) since most of my alli didnt put defence down (they couldnt while the war was ongoing) we started this war with 1 (not even full) bg. So scrap this war as well... Now this will surely cause us to drop quite a bit. And I dont believe there is nothing we can do to give us some extra points, or anthing that would help us out here.
Thats the feedback I got from Customer service assistants.
On another note. Raid week... We completed all 3 maps 100% before this have happened. And again your customer service says "if you havent put up 1 single point in the event, youre not eligible to get rewards". Speechless.
This is not the first time I got shafted by your policy on "joining a new alliance" (which I dont even know how can you call the above scenario as a new alliance), but its just ridiculous. Sure its there to get some scammers and nasty behaviours punished. But what about cases like these? This is not normal. There needs to be a change, or at least special exclusions.
