Account Hacked and Permanently Banned

ScarletStrangeScarletStrange Member Posts: 6
edited July 26 in General Discussion
Hello Kabam

I'm reaching out because my game account was recently hacked. On June , my Gmail, linked to my game account, was breached. The attackers changed the game password, and I was locked out. After weeks of sending evidence to Gmail, I was able to recover my email account right now and changed the game password, but I see that my account was permanent banned.

I’ve submitted a support ticket with evidence showing unauthorized access from another country and password changes. I would appreciate it if you could check your logs to see that you logged in from another country last month and the password was changed as I said.

I’m posting here hoping for a review from someone who can reconsider my case. If you need any further details or proof from me, please let me know.





Thank you for your help.

@Kabam Miike
@Kabam Zibiit
@Kabam Lyra
Post edited by Kabam Crashed on

Comments

  • EdisonLawEdisonLaw Member Posts: 8,240 ★★★★★
    Miike left, should’ve tagged @Kabam Crashed and @KabamDORK instead
  • Fit_Fun9329Fit_Fun9329 Member Posts: 2,206 ★★★★★
    I am tired of such posts. Do those posts also exist on discord ?
  • SummonerNRSummonerNR Member, Guardian Posts: 13,188 Guardian
    The drawbacks of using Play/Game Center to automatically log you into game.

    Especially Google, which is (I assume) same as your Gmail login would be.
    Which (email logins) are always under constant attack by hackers.

    So if your Gmail account is also used to automatically logging to other things (just like when Facebook used to be used to login to a variety of other places automatically), that can be problematic if your Gmail or Facebook got hacked.
  • obsidimanobsidiman Member Posts: 977 ★★★
    PT_99 said:

    You forgot to tag Kabam jax

    There's also the ever popular @kabam tag. Can't forget that.
  • BringPopcornBringPopcorn Member Posts: 5,851 ★★★★★
    Sounds like a Merc deal gone bad
  • XlebXleb Member Posts: 404 ★★
    PT_99 said:

    You forgot to tag Kabam jax

    Sorry, that was very funny
This discussion has been closed.