Are the forums dead?

BigBlueOx

I mean this post to be an honest inquiry. Is this no longer an effective way to communicate with the community team? Should we be moving to Discord as a primary platform?

I have to ask, because it seems like communication frequency has nose dived on this platform. There may be a flurry or two of activity from time to time but overall it feels like it nosedived into the abyss. Pinned posts now feel outdated and irrelevant more often than not and time sensitive feedback about AW isn’t getting the acknowledgment it use too.

The game seems like it still has legs but I dunno about the forums… do we all move to Discord and call time of death on the forums?

ahmynuts

Our lord and savior pinwheel will salvage this. Trust the process (we're cooked)

ReignkingTW

Discord is garbage I'm not going there. Ain't nobody for time for that.

It seemed like a good idea at the time but now they've just made it more difficult to find info.

BigBlueOx

ReignkingTW said:

Discord is garbage I'm not going there. Ain't nobody for time for that.

It seemed like a good idea at the time but now they've just made it more difficult to find info.

I feel the same way… I tried it but it just seems like strings of run on sentences than organized information to me

MrSakuragi

BigBlueOx said:

ReignkingTW said:

Discord is garbage I'm not going there. Ain't nobody for time for that.

It seemed like a good idea at the time but now they've just made it more difficult to find info.

I feel the same way… I tried it but it just seems like strings of run on sentences than organized information to me

It is. There are too many people there for it to be useful. Not enough threads are created. You can’t keep up. Spend a minute in general chat and the messages just wash over you.

WhiteKnight

BigBlueOx said:

I mean this post to be an honest inquiry. Is this no longer an effective way to communicate with the community team? Should we be moving to Discord as a primary platform?

I have to ask, because it seems like communication frequency has nose dived on this platform. There may be a flurry or two of activity from time to time but overall it feels like it nosedived into the abyss. Pinned posts now feel outdated and irrelevant more often than not and time sensitive feedback about AW isn’t getting the acknowledgment it use too.

The game seems like it still has legs but I dunno about the forums… do we all move to Discord and call time of death on the forums?

The two main moderators (Jaxx & Miike) left for reasons and now nobody has actually stepped up ... Dvae was suposoed to be doing it but barely ever see comments from him they're just letting it die.

Guess the poor communication we've had for years is about to get a lot worse 🤷‍♂️

Chuck_Finley

Yeah - I just see this place as player interaction forum anymore. Communication with the game team is a rare event. I am guessing that’s part of the intention after the staff changes.

JLordVileJ

Discord is for creeps

captain_rogers

The forum bug really made it tough to find announcements and mod comments.

MrSakuragi

captain_rogers said:

The forum bug really made it tough to find announcements and mod comments.

And now we don’t know if the bug still exists as a mod comment is rare.

Khellendros138

Idk why they insist on making these other platforms and pushing them on us when the forums have been just fine for so long.

The dumb trello board or whatever and the discord...

Demonzfyre

WhiteKnight said:

BigBlueOx said:

I mean this post to be an honest inquiry. Is this no longer an effective way to communicate with the community team? Should we be moving to Discord as a primary platform?

I have to ask, because it seems like communication frequency has nose dived on this platform. There may be a flurry or two of activity from time to time but overall it feels like it nosedived into the abyss. Pinned posts now feel outdated and irrelevant more often than not and time sensitive feedback about AW isn’t getting the acknowledgment it use too.

The game seems like it still has legs but I dunno about the forums… do we all move to Discord and call time of death on the forums?

The two main moderators (Jaxx & Miike) left for reasons and now nobody has actually stepped up ... Dvae was suposoed to be doing it but barely ever see comments from him they're just letting it die.

Guess the poor communication we've had for years is about to get a lot worse 🤷‍♂️

Or...... Dave is trying to get acclimated to the role that Miike had been doing for 8 years or so.

BigBlueOx

Demonzfyre said:

WhiteKnight said:

BigBlueOx said:

I mean this post to be an honest inquiry. Is this no longer an effective way to communicate with the community team? Should we be moving to Discord as a primary platform?

I have to ask, because it seems like communication frequency has nose dived on this platform. There may be a flurry or two of activity from time to time but overall it feels like it nosedived into the abyss. Pinned posts now feel outdated and irrelevant more often than not and time sensitive feedback about AW isn’t getting the acknowledgment it use too.

The game seems like it still has legs but I dunno about the forums… do we all move to Discord and call time of death on the forums?

The two main moderators (Jaxx & Miike) left for reasons and now nobody has actually stepped up ... Dvae was suposoed to be doing it but barely ever see comments from him they're just letting it die.

Guess the poor communication we've had for years is about to get a lot worse 🤷‍♂️

Or...... Dave is trying to get acclimated to the role that Miike had been doing for 8 years or so.

I think that’s a fair point to raise, but it also seems like the forums have been a low priority compared to other communication channels based on the administrative disorganization and timeliness of communications here compared to other venues, which is why I think it’s worth raising this question.

klobberintyme

WhiteKnight said:

BigBlueOx said:

I mean this post to be an honest inquiry. Is this no longer an effective way to communicate with the community team? Should we be moving to Discord as a primary platform?

I have to ask, because it seems like communication frequency has nose dived on this platform. There may be a flurry or two of activity from time to time but overall it feels like it nosedived into the abyss. Pinned posts now feel outdated and irrelevant more often than not and time sensitive feedback about AW isn’t getting the acknowledgment it use too.

The game seems like it still has legs but I dunno about the forums… do we all move to Discord and call time of death on the forums?

The two main moderators (Jaxx & Miike) left for reasons and now nobody has actually stepped up ... Dvae was suposoed to be doing it but barely ever see comments from him they're just letting it die.

Guess the poor communication we've had for years is about to get a lot worse 🤷‍♂️

For the record:

Miike (Jeet) was laid off along with a number of other Marketing employees

Jax(Jackson) resigned to become a community manager at Unity

Dave was involved with (and will return to focus on) King Arthur: Legends Rise, now releasing imminently

Pinwheel was/is running Disney Mirrorverse community relations

Most importantly, the guy doing the most impactful communication on the boards (Crashed) happens to be the MCOC live game lead/strategic game economist/ gatekeeper of 7* releases/ core revenue team member, which no offense to community managers, is waaaaay below his paygrade. Clearing up a high altitude question here and there is fine, but closing threads, banning people and arguing with argumentative malcontents is not an economically sound use of this man's salaried time, in my professional opinion.

In short, there's no 1000% dedicated employee to this forum that will interact with the members the way Miike and Jax did. 1000% there's game folks looking at the boards, but most have the good sense not to get into yelling fights with users who **** on their hard work.

BigBlueOx

klobberintyme said:

WhiteKnight said:

BigBlueOx said:

I mean this post to be an honest inquiry. Is this no longer an effective way to communicate with the community team? Should we be moving to Discord as a primary platform?

I have to ask, because it seems like communication frequency has nose dived on this platform. There may be a flurry or two of activity from time to time but overall it feels like it nosedived into the abyss. Pinned posts now feel outdated and irrelevant more often than not and time sensitive feedback about AW isn’t getting the acknowledgment it use too.

The game seems like it still has legs but I dunno about the forums… do we all move to Discord and call time of death on the forums?

The two main moderators (Jaxx & Miike) left for reasons and now nobody has actually stepped up ... Dvae was suposoed to be doing it but barely ever see comments from him they're just letting it die.

Guess the poor communication we've had for years is about to get a lot worse 🤷‍♂️

For the record:

Miike (Jeet) was laid off along with a number of other Marketing employees

Jax(Jackson) resigned to become a community manager at Unity

Dave was involved with (and will return to focus on) King Arthur: Legends Rise, now releasing imminently

Pinwheel was/is running Disney Mirrorverse community relations

Most importantly, the guy doing the most impactful communication on the boards (Crashed) happens to be the MCOC live game lead/strategic game economist/ gatekeeper of 7* releases/ core revenue team member, which no offense to community managers, is waaaaay below his paygrade. Clearing up a high altitude question here and there is fine, but closing threads, banning people and arguing with argumentative malcontents is not an economically sound use of this man's salaried time, in my professional opinion.

In short, there's no 1000% dedicated employee to this forum that will interact with the members the way Miike and Jax did. 1000% there's game folks looking at the boards, but most have the good sense not to get into yelling fights with users who **** on their hard work.

That’s a lot of inside baseball, it also conflicts with what we’ve been told. If that’s the case going forward then it’d be good to have confirmation as it seems like that addresses the question at hand here. Defeats the purpose of using this platform to identify challenges, concerns, and bugs if it’s going to lack interaction.

Fit_Fun9329

Yes 💀 the feeling is totally different now. Sorry to say but when Jax and miike were around it feeled that you can discover something new when you jump in.

Furthermore it’s weird how the setup is. We have dork as the new community manager but I see rarely any comments of him.

DrZola

@BigBlueOx to me the forums feel like newspapers in the current day. By the time something gets acknowledged or announced here, it’s already been circulating in chats, streams, feeds, videos, etc. for much longer.

Does that mean they are dead? I don’t think so, but perhaps they aren’t the final word anymore. They usually aren’t the first place I go.

Dr. Zola

Furrymoosen

BigBlueOx said:

klobberintyme said:

WhiteKnight said:

BigBlueOx said:

I mean this post to be an honest inquiry. Is this no longer an effective way to communicate with the community team? Should we be moving to Discord as a primary platform?

I have to ask, because it seems like communication frequency has nose dived on this platform. There may be a flurry or two of activity from time to time but overall it feels like it nosedived into the abyss. Pinned posts now feel outdated and irrelevant more often than not and time sensitive feedback about AW isn’t getting the acknowledgment it use too.

The game seems like it still has legs but I dunno about the forums… do we all move to Discord and call time of death on the forums?

The two main moderators (Jaxx & Miike) left for reasons and now nobody has actually stepped up ... Dvae was suposoed to be doing it but barely ever see comments from him they're just letting it die.

Guess the poor communication we've had for years is about to get a lot worse 🤷‍♂️

For the record:

Miike (Jeet) was laid off along with a number of other Marketing employees

Jax(Jackson) resigned to become a community manager at Unity

Dave was involved with (and will return to focus on) King Arthur: Legends Rise, now releasing imminently

Pinwheel was/is running Disney Mirrorverse community relations

Most importantly, the guy doing the most impactful communication on the boards (Crashed) happens to be the MCOC live game lead/strategic game economist/ gatekeeper of 7* releases/ core revenue team member, which no offense to community managers, is waaaaay below his paygrade. Clearing up a high altitude question here and there is fine, but closing threads, banning people and arguing with argumentative malcontents is not an economically sound use of this man's salaried time, in my professional opinion.

In short, there's no 1000% dedicated employee to this forum that will interact with the members the way Miike and Jax did. 1000% there's game folks looking at the boards, but most have the good sense not to get into yelling fights with users who **** on their hard work.

That’s a lot of inside baseball, it also conflicts with what we’ve been told. If that’s the case going forward then it’d be good to have confirmation as it seems like that addresses the question at hand here. Defeats the purpose of using this platform to identify challenges, concerns, and bugs if it’s going to lack interaction.

And the problem isn't just a lack of interaction on the forums. It's compounded by the majority of communication taking place on a third-party platform. If they want to communicate less, fine. It is what it is while they adjust. But when Discord gets communication and the forums do not, that's not ideal. Gotta at least duplicate the comms in both spots.

captain_rogers

I have a better idea, replace mods with AI 🤓. That's what companies do nowadays right? Aka cost cutting mechanism.

BigBlueOx

DrZola said:

@BigBlueOx to me the forums feel like newspapers in the current day. By the time something gets acknowledged or announced here, it’s already been circulating in chats, streams, feeds, videos, etc. for much longer.

Does that mean they are dead? I don’t think so, but perhaps they aren’t the final word anymore. They usually aren’t the first place I go.

Dr. Zola

The logical side of my brain sees your point. Knowing how that panned out for newspapers though the other half of my brain sees, “Doctor called time of death at 11:19 EST”

Nightheart

What do you mean the forums is dead? I'm still alive and right here. 😎✌️

Nightheart

In all seriousness there should be more communication going on I honestly think Jax & Miike were the life of the party and the new mods have some enormous shoes to fill.

DocWest

The communication had started to get a bit better, but lately it’s feels like we are back to a complete void of interaction again. Can’t remember the last time I saw Dave post on here.

Furrymoosen

DocWest said:

The communication had started to get a bit better, but lately it’s feels like we are back to a complete void of interaction again. Can’t remember the last time I saw Dave post on here.

There's great irony in this being his latest post on the forums...almost 3 weeks ago.

Boonecooney

When the community can't find answers or updates in the forums. I'd assume that most would head to Ytube and they're favorite list of creators or MCOC channels. Most of which provide as much Intel as any of the forums regulars lately. Maybe Kabam is fine with the current info/communications stream flowing in that direction until their newer hires become acclimated?

Squammo

I think one big problem is that the forum is just too cluttered with posts asking for the same kind of thing. It’s difficult to go through it all and answer everything. Just look at the bugs forum. Full of posts which should not be there and in the meantime those with actual bugs just get lost in there. The mutant bugs, for example, regarding purify and all the bugs involving Dust. They aren’t even on Trello, which seems to have been forgotten also.

EdisonLaw

As long as we are here the forums will stay alive as long as possible

Furrymoosen

Squammo said:

I think one big problem is that the forum is just too cluttered with posts asking for the same kind of thing. It’s difficult to go through it all and answer everything. Just look at the bugs forum. Full of posts which should not be there and in the meantime those with actual bugs just get lost in there. The mutant bugs, for example, regarding purify and all the bugs involving Dust. They aren’t even on Trello, which seems to have been forgotten also.

One problem though. Managing the forums comes with the job. That's what Jax and Miike did. I recognize that it seems the new guys are not full-time dedicated to the forums (at least not yet), but the forum user experience has been community managers involved in the community. They also have forum guardians to weed through the nonsense and flag things for the mods to take care of so they don't have to scour the boards constantly.
And I may be wrong but I'm pretty sure Trello was forgotten just a couple of months into it's life here.

BigBlueOx

EdisonLaw said:

As long as we are here the forums will stay alive as long as possible

See… I think that misses the point. If the forums pivot to being a peer advice and interaction board and lack timely interaction with the community team then it’s no longer serving the same purpose.

DRTO

The main thing is that you can no longer see when the moderators comment which is really annoying as that's how I always knew when to look at certain posts for info. Now that you can't see that I don't want to spend time looking at posts to see mod comments. This really needs to be fixed and I don't understand why that is taking so long.

Pikolu

BigBlueOx said:

Demonzfyre said:

WhiteKnight said:

BigBlueOx said:

I mean this post to be an honest inquiry. Is this no longer an effective way to communicate with the community team? Should we be moving to Discord as a primary platform?

I have to ask, because it seems like communication frequency has nose dived on this platform. There may be a flurry or two of activity from time to time but overall it feels like it nosedived into the abyss. Pinned posts now feel outdated and irrelevant more often than not and time sensitive feedback about AW isn’t getting the acknowledgment it use too.

The game seems like it still has legs but I dunno about the forums… do we all move to Discord and call time of death on the forums?

The two main moderators (Jaxx & Miike) left for reasons and now nobody has actually stepped up ... Dvae was suposoed to be doing it but barely ever see comments from him they're just letting it die.

Guess the poor communication we've had for years is about to get a lot worse 🤷‍♂️

Or...... Dave is trying to get acclimated to the role that Miike had been doing for 8 years or so.

I think that’s a fair point to raise, but it also seems like the forums have been a low priority compared to other communication channels based on the administrative disorganization and timeliness of communications here compared to other venues, which is why I think it’s worth raising this question.

Most devs aren't paid to go on forums and many are quite scared (rightfully) of coming on here, it is only really the community managers that do that. With the current state of the game, the community managers have been very busy, so you're right that forums is a pretty low priority for kabam at the moment.

In the discord, you can mute the whole thing except for the things in the information channel. Most of the time it is the same announcements that are found in forums anyways. Otherwise the discord is mostly there for the community to chat with each other. If you're really interested in what the devs are saying, you'll have to know how to search discord messages from specific people. The ones that talk the most, from what I've seen, are DLL, Vin_Cent, and nahkip.