@Kabam need help asap with email.

HasibullahfidaHasibullahfida Member Posts: 188 ★
in Suggestions and Requests
Hello Kabam,
I was trying to link my email with another email for security reasons but however, my original email was removed or something im not sure. Therefore i do not have access to my original account to have contact with you guys regarding anything like kabam ticket. I contacted Microsoft to resolve this issue and this is what theh said. However, the new email is not connected to my old email therefore i still cant contact you guys except through forums.
Im requesting you guys to change my email, ill provide the necessary requirements.

Please help me.







Comments

  • HasibullahfidaHasibullahfida Member Posts: 188 ★
    The pictures are not in order my bad.
  • HasibullahfidaHasibullahfida Member Posts: 188 ★
    @Kabam Lyra @Kabam Vydious @Kabam Porthos @Kabam Zibiit @Kabam Miike
    @kabam
    Heres another info i found highlightef in yellow. My original email alias is now removed and cant be recovered but that is connected to my game so i cant change it or even the password. Please help out asap.
  • ahmynutsahmynuts Member Posts: 7,748 ★★★★★
    It seems like you should be talking to Microsoft support. What's kabam gonna do for you
  • MrSakuragiMrSakuragi Member Posts: 5,666 ★★★★★
    ahmynuts said:

    It seems like you should be talking to Microsoft support. What's kabam gonna do for you

    Kabam can change the account connected to his account. Given what I’ve seen above, I’m not confident he’d be able to prove ownership of the account.
  • HasibullahfidaHasibullahfida Member Posts: 188 ★
    ahmynuts said:

    It seems like you should be talking to Microsoft support. What's kabam gonna do for you

    Those pictures are from Microsoft support, they said once the alias email has been changed (mind you that i only linked my other email) you cant retrieve your old one.
  • HasibullahfidaHasibullahfida Member Posts: 188 ★
    MrSakuragi said:

    ahmynuts said:

    It seems like you should be talking to Microsoft support. What's kabam gonna do for you

    Kabam can change the account connected to his account. Given what I’ve seen above, I’m not confident he’d be able to prove ownership of the account.
    Why cant i prove it? Im confident. Kabam just needs to tell me what to prove. I just cant contact them via ticket as it will go to my email which i dont have access to now.
  • ShuGokisShuGokis Member Posts: 775 ★★★
    Hasibullahfida said:

    MrSakuragi said:

    ahmynuts said:

    It seems like you should be talking to Microsoft support. What's kabam gonna do for you

    Kabam can change the account connected to his account. Given what I’ve seen above, I’m not confident he’d be able to prove ownership of the account.
    Why cant i prove it? Im confident. Kabam just needs to tell me what to prove. I just cant contact them via ticket as it will go to my email which i dont have access to now.
    You can use another email to contact support, I don't use the one attached to my game account and it is fine. You just have to prove yourself by answering account creation date, first purchase, original name that stuff.
  • HasibullahfidaHasibullahfida Member Posts: 188 ★
    ShuGokis said:

    Hasibullahfida said:

    MrSakuragi said:

    ahmynuts said:

    It seems like you should be talking to Microsoft support. What's kabam gonna do for you

    Kabam can change the account connected to his account. Given what I’ve seen above, I’m not confident he’d be able to prove ownership of the account.
    Why cant i prove it? Im confident. Kabam just needs to tell me what to prove. I just cant contact them via ticket as it will go to my email which i dont have access to now.
    You can use another email to contact support, I don't use the one attached to my game account and it is fine. You just have to prove yourself by answering account creation date, first purchase, original name that stuff.
    How do you contact them using a different email? Also where can you find the information as when purchased were made or the acclunt created etc? It was like years ago. Thanks
  • HasibullahfidaHasibullahfida Member Posts: 188 ★
    @kabam
    New information from Microsoft.
  • ShuGokisShuGokis Member Posts: 775 ★★★
    Hasibullahfida said:

    ShuGokis said:

    Hasibullahfida said:

    MrSakuragi said:

    ahmynuts said:

    It seems like you should be talking to Microsoft support. What's kabam gonna do for you

    Kabam can change the account connected to his account. Given what I’ve seen above, I’m not confident he’d be able to prove ownership of the account.
    Why cant i prove it? Im confident. Kabam just needs to tell me what to prove. I just cant contact them via ticket as it will go to my email which i dont have access to now.
    You can use another email to contact support, I don't use the one attached to my game account and it is fine. You just have to prove yourself by answering account creation date, first purchase, original name that stuff.
    How do you contact them using a different email? Also where can you find the information as when purchased were made or the acclunt created etc? It was like years ago. Thanks
    what ever device you play on should have the info on when your purchases were made if its from the same account. as for account creation date i don't know you have to get it as close to when you started as you can. go to contact support and create an account then submit a ticket.
  • SummonerNRSummonerNR Member, Guardian Posts: 13,176 Guardian
    So your Hotmail alias to your Outlook account can’t be used to sign into your Microsoft Email.
    But doesn’t say for sure whether that Alias was actually removed (just that you can’t use the Alias to sign in to Microsoft).

    The last 5:05pm message from them seemed to say that “it will still share all the data” as your Hotmail Alias.

    So, can you try sending an email to that Hotmail alias address, and see if you actually receive it when looking at your Outlook address emails ?
    If so, if Kabam sends an email to the Hotmail one, you’ll still be receiving it in your Outlook one.

    Anyways, you can still be using that address and password for logging into MCOC. (MCOC doesn’t care if it is a valid email for purposed of logging into game. Just that you can’t receive email communication back from them if it is not. Which I guess is why you are wanting to change it ???)
  • HasibullahfidaHasibullahfida Member Posts: 188 ★
    SummonerNR said:

    So your Hotmail alias to your Outlook account can’t be used to sign into your Microsoft Email.
    But doesn’t say for sure whether that Alias was actually removed (just that you can’t use the Alias to sign in to Microsoft).

    The last 5:05pm message from them seemed to say that “it will still share all the data” as your Hotmail Alias.

    So, can you try sending an email to that Hotmail alias address, and see if you actually receive it when looking at your Outlook address emails ?
    If so, if Kabam sends an email to the Hotmail one, you’ll still be receiving it in your Outlook one.

    Anyways, you can still be using that address and password for logging into MCOC. (MCOC doesn’t care if it is a valid email for purposed of logging into game. Just that you can’t receive email communication back from them if it is not. Which I guess is why you are wanting to change it ???)

    Thats the thing. I receive nothing on the new alis email from kabam. My original game account is locked to my old Alias email so when i try to change the pass, i dont receive any code on the new alias email, im assuming it goes to the old one which i dont have access to
  • smdam38smdam38 Member Posts: 1,519 ★★★
    What account/email is your device trying to sign in with?
    Iphone or android?
  • smdam38smdam38 Member Posts: 1,519 ★★★
    Chatgpt is great but not yet reliable.
  • HasibullahfidaHasibullahfida Member Posts: 188 ★
    smdam38 said:

    What account/email is your device trying to sign in with?
    Iphone or android?

    Iphone. I have my app store and i see all my achievements and purchases since 2017 and there so my earliest date creation i guessed based on the achievment. The my original name where i do remember cos its my name, same as forum. Yet kabam keeps saying its not mstching, i just need to change my password and email.
  • smdam38smdam38 Member Posts: 1,519 ★★★
    Let’s break this down. You seem to have several emails.
    Which one do you think your mcoc account is under?

    iPhone means game center. What email is associated with game center on your phone?
  • HasibullahfidaHasibullahfida Member Posts: 188 ★
    edited September 22
    smdam38 said:

    Let’s break this down. You seem to have several emails.
    Which one do you think your mcoc account is under?

    iPhone means game center. What email is associated with game center on your phone?

    They are both the same
    xlx_******@hotmail.com. Never ever changed them.
  • smdam38smdam38 Member Posts: 1,519 ★★★
    Is hotmail still around? I thought Microsoft retired it.
    I would use a modern address and work with kabam support to move your account from old ass hotmail to a different email.
  • HasibullahfidaHasibullahfida Member Posts: 188 ★
    smdam38 said:

    Is hotmail still around? I thought Microsoft retired it.
    I would use a modern address and work with kabam support to move your account from old ass hotmail to a different email.

    You can still use your hotmail to login on Microsoft, its just that after linking my email, it deleted it self and i didnt know
  • smdam38smdam38 Member Posts: 1,519 ★★★
    It’s complicated. Microsoft used to use Outlook but have since moved on to 365.

    Hotmail was supposed to come along.

    Remove your account from your phone and re-add it.
  • smdam38smdam38 Member Posts: 1,519 ★★★
    On iPhone go to settings>general, scroll down and sign out.
  • HasibullahfidaHasibullahfida Member Posts: 188 ★
    @kabam or anyone.
    I have access to my app account. All my achievments and purchases are there and when i contact kabam to set a new email (as my old one is gone) but kabam says they dont match or missing info, they dont tell me what more info. I even attached pictures of my purchases and name and achievement and when i created my account

  • smdam38smdam38 Member Posts: 1,519 ★★★
    You are logged into your phone with the account you set up your kabam account with correct or no?
  • HasibullahfidaHasibullahfida Member Posts: 188 ★
    smdam38 said:

    It’s complicated. Microsoft used to use Outlook but have since moved on to 365.

    Hotmail was supposed to come along.

    Remove your account from your phone and re-add it.

    How does that help me in terms of changing my password ingame or email? According to the screen shots i have no access to my original email, its permanently deleted
  • HasibullahfidaHasibullahfida Member Posts: 188 ★
    smdam38 said:

    You are logged into your phone with the account you set up your kabam account with correct or no?

    Correct, i used the same email address on my apple id/Game Center and on my mcoc account
  • smdam38smdam38 Member Posts: 1,519 ★★★
    If you go on your iPhone to Settings > Game Center is that the account you started mcoc with?
    Wish I had your phone in my hand. Would take like 10 minutes to fix.
  • HasibullahfidaHasibullahfida Member Posts: 188 ★
    edited September 22
    smdam38 said:

    If you go on your iPhone to Settings > Game Center is that the account you started mcoc with?
    Wish I had your phone in my hand. Would take like 10 minutes to fix.

    Then what? Look at my picture



  • HasibullahfidaHasibullahfida Member Posts: 188 ★
    Bump
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