Is my Email blocked or something ?

MrKillaChris

Trying to submit for help and this is what I'm receiving..

Comments

MrKillaChris

Now checking my Email, I've seen this being sent, is this legit ?

And this is what the link, sent me to but when trying to sign in, it says
"Email address / password combination is incorrect, try again or get a new password."
And I know my password and Email are correct.

SummonerNR

Was your initial submission thru an actual EMAIL ?

Probably came back with that asking you to provide (login) your GAME ACCOUNT, so they can attach that Support Ticket to an actual Game Account.

Next screen asking for email/password, I would assume would be your KABAM ID login (email=username, and password). Not logging into your email account itself.

If you submit it via Support Site link (below, which is at top corner of all the support pages), it might bypass this extra login stuff (because you'd already be logged into Kabam ID in order to do the “Submit a Request” thru the Support site.

Still may have to provide all the “verification” info (original account name, first created, first purchase, etc, etc) become they can take an action on your account.

https://help.kabamsupport.com/hc/en-us/requests/new

MrKillaChris

Was your initial submission thru an actual EMAIL ?

Probably came back with that asking you to provide (login) your GAME ACCOUNT, so they can attach that Support Ticket to an actual Game Account.

Next screen asking for email/password, I would assume would be your KABAM ID login (email=username, and password). Not logging into your email account itself.

If you submit it via Support Site link (below, which is at top corner of all the support pages), it might bypass this extra login stuff (because you'd already be logged into Kabam ID in order to do the “Submit a Request” thru the Support site.

Still may have to provide all the “verification” info (original account name, first created, first purchase, etc, etc) become they can take an action on your account.

https://help.kabamsupport.com/hc/en-us/requests/new

The Link I submitted to it's just like the one you have below
That was my Email I also started the game account with

I did use my correct Email and password because I am still using said Login to enter the market place to collect the free crystals daily and weekly.

SummonerNR

Ok, then I guess I’m asking if you were actually logged into the KabamSupport website (even more to the right, in corner), before you clicked on the link for Submit a Request ?

Don’t know if that helps cut out 1 of the steps they seem to be replying back to you with ?

MrKillaChris

Ok, then I guess I’m asking if you were actually logged into the KabamSupport website (even more to the right, in corner), before you clicked on the link for Submit a Request ?

Don’t know if that helps cut out 1 of the steps they seem to be replying back to you with ?

That is the screenshot I'm showing that says
"Email address / password combination is incorrect, try again or get a new password."
Anytime I try to log in that's what it says.

But anyways I received an Email from them (support) even though it says "Not yet submitted" it actually did in the end, got a ticket number and give the Email

MrKillaChris

Ok, then I guess I’m asking if you were actually logged into the KabamSupport website (even more to the right, in corner), before you clicked on the link for Submit a Request ?

Don’t know if that helps cut out 1 of the steps they seem to be replying back to you with ?

How long does it take for support to respond ?

They replied and I did on the 31st of October and it's now 8th of November and not a word or an update...

MrKillaChris

@SummonerNR above ^

MrKillaChris

@KabamCrashed @KabamPinwheel @Kabam(Osaurus)Rex

I made a post notifying that I didn't receive Knull, I registered on the same day rich the man made a video on the 6th of October I ended up trying to send a ticket to support and I was receiving trouble trying to submit a ticket saying "Request not yet Submitted" so I was wondering if something was wrong with my Email, then after a while I got a message from Kabam support they asked for my email, I sent it to them on 31st of October and now it's the 23rd I haven't gotten a message back from them and I also didn't receive Knull or the next champ Mojo, I keep checking my junk mail and there's nothing in there related to COC and I also resubmitted to the give away multiple times after and still haven't received the champs that were given away.

MrKillaChris

Can't even tag the actual Kabam team and the only ones who're taggable already left the company.