Missing units

BigDawg1986BigDawg1986 Member Posts: 2
in General Discussion
It is 4:53 pm. I had around 19,783 units this morning, when i got to work this evening i have 10,312. I been grinding arenas hard, just so i can have alot of units to spend on the black friday deals. This is the 3rd time this happened to me. I just let it go last two times, because i didn't know how to message yall. I just end up spending $100 bucks last time to get caught back up. So can i please get refunded. Im missing over 9k in units. I been loyal to this game for 5 yrs now

Comments

  • Crys23Crys23 Member Posts: 828 ★★★★
    Check to see if u have Hulk or Gamora. Or if you had them already, if they are awakened now or have extra sigs. You might've bought it by accident.
    If you didn't buy it, is there a family member with access to your account? Kid/wife/brother/sister?
    If you did buy it and now you regret it, then dont rank the champ and contact support. They might be able to take back what you got and refund your units.
  • SummonerNRSummonerNR Member, Guardian Posts: 12,681 Guardian
    This probably. Popup when game is loading.


  • SummonerNRSummonerNR Member, Guardian Posts: 12,681 Guardian
    And fair point by anyone who is accidentally purchasing this,

    The big bright red banner on left says “CHOOSE 1 OF 2 OFFERS”

    It does NOT say anything like..
    “PURCHASE 1 of 2 offers, or just Cancel out if you don’t want to see your Units drop”.

    Now a banner like that would be helpful 😀
  • BigDawg1986BigDawg1986 Member Posts: 2
    My profile name is Killacash~2
  • Graves_3Graves_3 Member Posts: 1,510 ★★★★★
    If you haven’t used any of the sig stones and opened the crystals, you can contact support to reverse the purchase and refund your units. If you have used the stones or opened the crystals then you are SOL.
  • Java_JunkieJava_Junkie Member Posts: 479 ★★
    SummonerNR said:

    And fair point by anyone who is accidentally purchasing this,

    The big bright red banner on left says “CHOOSE 1 OF 2 OFFERS”

    It does NOT say anything like..
    “PURCHASE 1 of 2 offers, or just Cancel out if you don’t want to see your Units drop”.

    Now a banner like that would be helpful 😀

    old school Ren and Stimpy energy; “the SHINY! RED! CANDY-LIKE BUTTON! CAN he resist it???”
  • SummonerNRSummonerNR Member, Guardian Posts: 12,681 Guardian
    Graves_3 said:

    If you haven’t used any of the sig stones and opened the crystals, you can contact support to reverse the purchase and refund your units. If you have used the stones or opened the crystals then you are SOL.

    https://help.kabamsupport.com/hc/en-us/requests/new
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