Should there be a ‘Confirm Purchase’ UI after clicking an offer/item involving units?

Just as the title says, should people be more careful or is this something that after 10 years of this game, still has no Confirm Purchase UI.

Comments

Sundance_2099

Yes, absolutely

Average_Desi

What are the cons?

ahmynuts

There should but it would be counterintuitive to why the popup offers are placed in certain spots at certain times with the purchase button at a certain location in the first place

Priyabrata

There is literally no reason for it NOT to exist especially when the offers are like 9.5 fukin thousand

Ironside47

Absolutely yes. Pretty sure it would save the support guys a lot of time as well.

dr2ws

I’m glad I’m not the only one that feels this way! It literally helps out Support and Us, I’d have no regrets if I had the power to implement this!

willrun4adonut

Though I bet a good chunk of people would click the 'do not show this message again' option if available and we'd be right back to where we started.

SummonerNR

Yes, absolutely, 100%.
(but with that being said..)

Although that popular opinion doesn’t give people the right to demand a bunch of reversals, especially after having opened any included crystals or such that involved RNG in what you receive.

Because if they were good crystal pulls, some would keep them, and only ask for refund if they were bad pulls. And you know where that would lead, purposedly purchasing them knowing they can always get refund if they don’t like it.

I’m not sure whether purchasing these currently gives some follow up screen clearly showing that you just made the purchase or not ???

If there is a follow up “here is what you purchased” screen, then at least you'd know at the time it happened, and not go off and open the bunch of crystals that may have been included. And in that case, go directly to asking for refund, since you know it just happened.

(*and just why would you say “you’re glad you’re not the only one that feels this way.” Do you really think the rest of us are so uncaring as to NOT want this to be changed in the future ? Which is why there may be some opposite votes, voting no to the necessity of the poll itself)

Vanitelia

I voted no because there are a ton of items in game that require units. Making a confirm when picking them up would be overkill. If they could limit it to offers only or if they had an option in the settings tab to toggle it off/on, then I'd be down with a confirmation message.

Rebark

Just as the title says, should people be more careful or is this something that after 10 years of this game, still has no Confirm Purchase UI.

I've never bought anything by accident, but I don't see any reason not to implement it. It's not a hard thing to do, it only takes a few minutes.

Polygon

Ive had it happen a couple times where i put my phone in my pocket autofighting and come back to it sometimes having bought an offer on the front page inadvertently . Im sure people have had similar stories. This change would save support tickets from being generated as well and negative experiences from players

BigBlueMadness11

Any purchase with units over 500 units should have a confirm purchase.

Usagicassidy

I voted no because there are a ton of items in game that require units. Making a confirm when picking them up would be overkill. If they could limit it to offers only or if they had an option in the settings tab to toggle it off/on, then I'd be down with a confirmation message.

We're only talking about pop-ups though.

phillgreen

Yes for popups. No for menu purchases

Vanitelia

I voted no because there are a ton of items in game that require units. Making a confirm when picking them up would be overkill. If they could limit it to offers only or if they had an option in the settings tab to toggle it off/on, then I'd be down with a confirmation message.
We're only talking about pop-ups though.

Fair enough. Wording of the thread title says offers/items involving units. I'm in the minority here, but thought id elaborate on why I chose "no". Offer confirmations are fine and I like the idea of having a minimum unit requirement for those. Someone said 500 earlier. I think that's a fair number.

jgd1305

Just happened the same with me. Tapped the screen after cavalier event quest ended and found out that I accidentally bought the 2.5k potions and revives bundle because it popped up at the exact same time. No confirmation or anything. Have raised a ticket, now waiting for a response 😞😭

SummonerNR

Yes for popups. No for menu purchases

Yes, the pop-ups are NOT something you actively went to.

In cases of menu items, or heal/revive during quests, you would have initiated the process that led you to the point of making a purchase or using items.

For pop-ups, you may be about to tap on the screen for whatever is there prior to the pop-up suddenly slipping itself underneath your screen press.

(Or similarly, these pop-ups can appear as if they are uncompleted Selector Choices from prior crystals that sometimes don’t pop-up until you restart. Or might be other reward selectors for free stuff, and you're not seeing the (X) in the far corner, you think it's something you have to select and choose before being able to continue into game)

SlayerOfGods

Theres zero reason for there not to be.

dr2ws

Thank you for voting everyone, this is very important topic, I hope we can gain the attention of someone at Kabam soon because this should’ve been implemented at the start of the games launch.

BloodyRose

When it comes to spending, always confirm!

At every dev shop I worked at confirmation buttons/dialogs were a big issue. The users and testers and UX designers absolutely wanted them. The devs always argued, "the users know what they're doing, why should we do the extra work? If they make a mistake, they make a mistake." This was even the attitude at a company that make software for trading stocks. You click the wrong button you could cost your company or customer millions, but devs didn't care.

Kabam could really use a UX team to work with the players on things like this.

captain_rogers

I believe kabam's intention here is to actually want players to misclick, cuz that's how they promote the offer by popping it suddenly on your face when you enter the game.

What's the profit one may ask. Well a lot of people apparently brought the offer and most of them wrote to kabam to revert the purchase, which they did. But again few others who are not too social (just play the game and don't use forums line etc) they may not even be aware that kabam can revert purchases. Few others may just take the L and move on. Draining the units so they spend more on banquet.

What I said above may sound like a stupid conspiracy theory (indeed it is) but after how they did the hulk gamora offer this make sense right?

captain_rogers

Btw baiting players to misclick and spend their resources is not a new phenomenon. I used to play simcity mobile back in 2018 and when you click the expand the land area button, and you run low of resources required to expand the area, clicking it immediately buys it with premium current without any warning. Those who played it will know how annoying the feature is.

World Eater

New offer just popped up once you log in game. Be careful

SummonerNR

New offer just popped up once you log in game. Be careful

Ah, so those 2 champ choice purchases go for a week at a time, then switch to another pair. Think that is gonna continue thru the holidays too, right ?

(was getting annoying that the first one was lasting so many days, get used to it for even longer now)

SummonerNR

And another style of offer pop'd up for me just now.
Was just doing Rank/Level ups.

When I was done and already moving my finger to the STASH button, this comes up right at that exact moment (I caught myself, but it's exactly where the button I was going for is at).

SummonerNR

(merged here @Inhuman_Ash9 )

Logged into the game and this offer popped up. Wasn't paying much attention so I accidentally clicked the get now button. I have submitted a ticket to revert the purchase but it's infuriating that we don't have a confirm purchase option. I lost 9500 units due to a misclick which took me a couple of months to grind. Waiting to hear from Kabam support now

phillgreen

Well, they didn't get me this time haha

LewisTheLlama

1000% yes :,)

SummonerNR

Guess we should post the link in this thread too. For other new people being directed here, (including another one, @Luogxxx )

https://help.kabamsupport.com/hc/en-us/requests/new

DON'T USE or OPEN anything that came with the accidental click/purchase.

Submit a Request to Kabam (link above) to request a refund (and removal of the accidental items/champ from your account)

unknown

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