Accidentally bought from In Game instead of Web Store
Polygon
Member Posts: 4,597 ★★★★★
if i would like them to refund so that i can buy it from the web store / or have them add on the missing items, am i safe to make a selection on this screen? I wouldnt be actually opening the class crystal, just need to make a selection right now, otherwise i cant play the game with the prompt on the screen
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Comments
I was mainly curious if anyone on forums was in similar situation
If it was me, I would pick either option and just don’t touch any rewards until you hear back from support. If you choose the crystal, just don’t open that crystal (or in the general case any crystal identical to it). If you choose the shards, just do not buy any 7* crystals with shards, even if you have plenty. Give them no reason to question reversing the deal.
I am not an official spokesperson for Kabam nor am I a support person for Kabam, but my understanding is that if you pick one of the two items from the selector, you are not getting anything that cannot be reversed. You are not using an item in an irreversible way, and you are not opening something that you don’t know what’s in it and thus gaining information before doing the refund. There’s no way to gain any sort of advantage, however small, since the selector tells you what you would get either way. So I think it is safe. But that’s my personal opinion only.
Versus a Champ Selector (aka Nexus) or similar, in which there is RNG involved in what comes up as the potential selections.
Any RNG based choices may not be able to be reversed, because you could do that, then not like the options you got, then ask for refund.
But your choices at top seem FIXED, so you should be fine to get it refunded (may take time, since it is weekend now)