Proper IT Business Model
Dear Kabam,
I work in IT and know the struggles. Whether the outage is due to Network issues, Server problems, or Developer ignorance it always is tough to deal with.
I know it has been mentioned before about forming a beta program. This should be done 1st above everything. In my company everything gets tested in beta before going live. Hardware, and Software changes. A beta program should not conisist of IT personnal but high traffic users.
If it happens to be a bandwidth issue or server load. Change events around peak hours to reduce the load.
Just a thought.