Communications Post-Miike/Jax

DrZola

To the MCoC Team:

I think we all understand that recent departures have hamstrung the team’s ability to be everywhere in all channels giving full communication all the time.

But the current model of having forums, in game, Discord, streams, the MCoC site and all the ancillary creator channels offering parts of the whole message makes it difficult at times to figure out what is going on or what to do in game.

A suggestion: streamline how you communicate to us. If it’s mainly via stream, then please provide a transcript (with any accompanying graphics) for those of us who don’t have time to knock off midday and watch a stream during the week. If it’s here, then commit to being present here. If it’s Discord (and please don’t let it be Discord), then do that.

Tl;dr: Please fix the fragmented communication system. It sometimes feels like a scavenger hunt to figure out how to play the game.

Dr. Zola

Crcrcrc

Yeah, I agree here. We keep getting new additional places to receive info and not a single location has all of it. It makes it tougher to stay informed every month. We have a lot of community members willing to make infographics and stream summaries already, we just really need a place for all the new info and dev communications to be compiled in one spot.

Dirty_Dozz

Not even streamline it. Just actually do it. Jax and Miike were all over the forums. I realize Kabam was just on holiday, but I rarely see comments from the game team anymore.

MrSakuragi

There is a much larger Kabam presence on the discord, and not just from the community team. If you care to sift through all the noise like you’re in global.

Makes sense given how it’s being promoted vs the forums but it still would be nice to get back to more presence on the forums.

Ercarret

Yeah, I agree. I was having some trouble figuring out the structure of the current side quest, so I went to the forum to see if there was a post explaining it all to me before I burned any entry tickets. However, I found no information about it here so I just had to chance it. Luckily it worked out, but I've had similar situations in the past where I've screwed myself over just because I didn't know how something worked. Back then, it was my bad which is why I decided to "do the right thing" this time and actually double-check how to go forward with the quest. Not finding any information about it was annoying.

I'll chalk this instance up to a holiday fumble, but I still agree with the general sentiment of the post that communication needs to be solidified. I don't care if Kabam expands into other social media in order to reach more people - I think that's largely a good thing - but I still think that the forum needs to be the info HQ that you can always visit whenever you have a question.

MrSakuragi

And I definitely agree with the OP. There’s been a shift to posting most of the news/events to the website rather than in other locations. But not all and it takes too much effort to piece it all together.

captain_rogers

MrSakuragi said:

There is a much larger Kabam presence on the discord, and not just from the community team. If you care to sift through all the noise like you’re in global.

Makes sense given how it’s being promoted vs the forums but it still would be nice to get back to more presence on the forums.

Discord is just global except people who abuse get banned soon

Chuck_Finley

MrSakuragi said:

There is a much larger Kabam presence on the discord, and not just from the community team. If you care to sift through all the noise like you’re in global.

Makes sense given how it’s being promoted vs the forums but it still would be nice to get back to more presence on the forums.

Yeah - it feels like the forums are the last mode of communication. If so many weren’t established here over the years, I think Kabam would just as soon write off the forums entirely.

peixemacaco

Yesterday they posted here and there.

But, yes, forums since the new guys entered, is kind of abandonned.
Not a complain, but may they were a bit scared on how to deal with everyone here.

But, after 3 months (you can see is the same number of the Kamala Khan 7 stars thread days), they may be a lot more prepared to it.

Maybe one thread at each 2 weeks regarding all problems we see in game and answering what will be done will be great.

Because after all, we, the Summoners are the Gaming Support for Kabam, testing the product for them

Zeke_the_Xbot

How about a compromise any communications on discord be also posted here simple as a copy paste. Frankly other devs that social management instead of full write ups post links in other social channels to the official posts on a website or in this case the forums, a prior established community hub

Zeke_the_Xbot

Ngl it feels like trying to farm engagement across all the platforms forums active so focus the others type deal.

World Eater

On these forums, it’s selective communication re: bug reports. I thought it was bad with miikey and Jax but it’s really no different now, maybe worse.

I can’t even get a reply for something that was first reported last March/April (2024). I’ve posted over 10 videos and it’s been ignored.

This is the MCoC forum. I shouldn’t have to post on social media to get an issue investigated. Reporting to “support” months ago was a waste of time too; I just got a boiler plate response and no action was taken.

Sundance_2099

and for the love of Stan Lee, can someone please clean up the stickied threads and remove the redundant ones?!

MrSakuragi

Sundance_2099 said:

and for the love of Stan Lee, can someone please clean up the stickied threads and remove the redundant ones?!

We have the option to remove stickied threads from our view, so this is ignored.

peixemacaco

MrSakuragi said:

Sundance_2099 said:

and for the love of Stan Lee, can someone please clean up the stickied threads and remove the redundant ones?!

We have the option to remove stickied threads from our view, so this is ignored.

Agree


But some users on Forums for so many years, just dont know that


They only need to click on the gear to the right to remove

Bosley

I feel like nothing will change.

Rayven5220

peixemacaco said:

MrSakuragi said:

Sundance_2099 said:

and for the love of Stan Lee, can someone please clean up the stickied threads and remove the redundant ones?!

We have the option to remove stickied threads from our view, so this is ignored.

Agree


But some users on Forums for so many years, just dont know that


They only need to click on the gear to the right to remove

Like me. I didn't know that. Haha

PT_99

peixemacaco said:

Yesterday they posted here and there.

But, yes, forums since the new guys entered, is kind of abandonned.
Not a complain, but may they were a bit scared on how to deal with everyone here.

But, after 3 months (you can see is the same number of the Kamala Khan 7 stars thread days), they may be a lot more prepared to it.

Maybe one thread at each 2 weeks regarding all problems we see in game and answering what will be done will be great.

Because after all, we, the Summoners are the Gaming Support for Kabam, testing the product for them

Say anything about Miike but he did a solid job on not letting forums be hogged and filthed out by troll posters, x days of begging for champion, Kebem you suck posts, there's also this guy who make pointless daily threads??

Miike was present and jailed these type of posters and kept giving information, after departure of him and Jax, there's not a single jailed abuser, so as of result forum fell down.

Hopefully Kebem will figure this out again.

BigBlueOx

peixemacaco said:

MrSakuragi said:

Sundance_2099 said:

and for the love of Stan Lee, can someone please clean up the stickied threads and remove the redundant ones?!

We have the option to remove stickied threads from our view, so this is ignored.

Agree


But some users on Forums for so many years, just dont know that


They only need to click on the gear to the right to remove

Dude… this is hands down your best post ever. Thank you for this as I didn’t know either.

KabamPinwheel

Zeke_the_Xbot said:

How about a compromise any communications on discord be also posted here simple as a copy paste. Frankly other devs that social management instead of full write ups post links in other social channels to the official posts on a website or in this case the forums, a prior established community hub

Any announcements we make to the discord should be cross posted here. As in posts in the announcements channel, though I understand that doesn't encompass other replies in other places in the server. If those announcement posts aren't making it over that's a problem and something I want to fix.

Lots of good and understandable feedback here. Absolutely is the case that we are in more places than ever because we want to provide more options for a greater variety of players. That has admittedly come with a division of attention that y'all are understandably pointing out. While it may be tricky to match the levels of response when the forums were really the one spot for communication, I am working to get that level up for sure.

Try to tidy up the stickies here and there, will take a stab at it now for a proper end of week cleanup.

BigBlueOx

I share this sentiment, and even went as far as creating a thread months back asking if the Forums were dead… I think based on the Banquet it’s safe to say that for the community, the Forums remain alive for many of us looking at the engagement then.

But outside of of Crashed and the occasional Rex or Pinwheel sighting the forums no longer seem to be the priority for the communication team, which is a shame as it used to be the place to go to get all the details.

Nothing against expanding the teams presence to other more popular channels that attract new players to the game but most social platforms are inferior communication tools. Limited either by noise (Discord), character limits (X), or entertainment prioritization (twitch). The forums back in the Miike days, even if there was some flaws in communication style, never lacked for the detailed information needed for Side Quests, Events, Rewards, etc.

It’d be nice to get back to that. So couldn’t agree more with Dr. Zola here.

Furrymoosen

KabamPinwheel said:

Zeke_the_Xbot said:

How about a compromise any communications on discord be also posted here simple as a copy paste. Frankly other devs that social management instead of full write ups post links in other social channels to the official posts on a website or in this case the forums, a prior established community hub

Any announcements we make to the discord should be cross posted here. As in posts in the announcements channel, though I understand that doesn't encompass other replies in other places in the server. If those announcement posts aren't making it over that's a problem and something I want to fix.

Lots of good and understandable feedback here. Absolutely is the case that we are in more places than ever because we want to provide more options for a greater variety of players. That has admittedly come with a division of attention that y'all are understandably pointing out. While it may be tricky to match the levels of response when the forums were really the one spot for communication, I am working to get that level up for sure.

Try to tidy up the stickies here and there, will take a stab at it now for a proper end of week cleanup.

I'll throw out another request for bringing banners back to the forums. The amount of posts we get about things like AW season delays could be minimized with the occasional banner.

KabamPinwheel

Furrymoosen said:

KabamPinwheel said:

Zeke_the_Xbot said:

How about a compromise any communications on discord be also posted here simple as a copy paste. Frankly other devs that social management instead of full write ups post links in other social channels to the official posts on a website or in this case the forums, a prior established community hub

Any announcements we make to the discord should be cross posted here. As in posts in the announcements channel, though I understand that doesn't encompass other replies in other places in the server. If those announcement posts aren't making it over that's a problem and something I want to fix.

Lots of good and understandable feedback here. Absolutely is the case that we are in more places than ever because we want to provide more options for a greater variety of players. That has admittedly come with a division of attention that y'all are understandably pointing out. While it may be tricky to match the levels of response when the forums were really the one spot for communication, I am working to get that level up for sure.

Try to tidy up the stickies here and there, will take a stab at it now for a proper end of week cleanup.

I'll throw out another request for bringing banners back to the forums. The amount of posts we get about things like AW season delays could be minimized with the occasional banner.

100% understand that and agree...the forums are a bit of a pain on the backend for stuff like that but it is a really useful tool that we should take advantage of more when the situation demands

KabamPinwheel

BigBlueOx said:

I share this sentiment, and even went as far as creating a thread months back asking if the Forums were dead… I think based on the Banquet it’s safe to say that for the community, the Forums remain alive for many of us looking at the engagement then.

But outside of of Crashed and the occasional Rex or Pinwheel sighting the forums no longer seem to be the priority for the communication team, which is a shame as it used to be the place to go to get all the details.

Nothing against expanding the teams presence to other more popular channels that attract new players to the game but most social platforms are inferior communication tools. Limited either by noise (Discord), character limits (X), or entertainment prioritization (twitch). The forums back in the Miike days, even if there was some flaws in communication style, never lacked for the detailed information needed for Side Quests, Events, Rewards, etc.

It’d be nice to get back to that. So couldn’t agree more with Dr. Zola here.

One thing I think we have been doing a lot more lately is building up the website with a lot of that information (it was one of our glorious reveals after all haha). Would it be helpful/still feel like appropriately addressing the forums if we made threads for this content but linked out to those pages? Or is the preference for everything to be natively in the forums, curious on how folks feel about this

DrZola

KabamPinwheel said:

Furrymoosen said:

KabamPinwheel said:

Zeke_the_Xbot said:

How about a compromise any communications on discord be also posted here simple as a copy paste. Frankly other devs that social management instead of full write ups post links in other social channels to the official posts on a website or in this case the forums, a prior established community hub

Any announcements we make to the discord should be cross posted here. As in posts in the announcements channel, though I understand that doesn't encompass other replies in other places in the server. If those announcement posts aren't making it over that's a problem and something I want to fix.

Lots of good and understandable feedback here. Absolutely is the case that we are in more places than ever because we want to provide more options for a greater variety of players. That has admittedly come with a division of attention that y'all are understandably pointing out. While it may be tricky to match the levels of response when the forums were really the one spot for communication, I am working to get that level up for sure.

Try to tidy up the stickies here and there, will take a stab at it now for a proper end of week cleanup.

I'll throw out another request for bringing banners back to the forums. The amount of posts we get about things like AW season delays could be minimized with the occasional banner.

100% understand that and agree...the forums are a bit of a pain on the backend for stuff like that but it is a really useful tool that we should take advantage of more when the situation demands

What are the team’s capabilities for posting videos? Specifically, I’ve stumbled into mistakes because I don’t have time to tune into livestreams midday. It would be great to be able to watch when able or to have some kind of transcripts/down and dirty summary equipped with whatever visual aids you used on stream.

As an old-time forums denizen, I sometimes feel like I’m waiting for the newspaper to arrive when everyone else is already five stories ahead via the interwebs.

Dr. Zola

captaincush

KabamPinwheel said:

BigBlueOx said:

I share this sentiment, and even went as far as creating a thread months back asking if the Forums were dead… I think based on the Banquet it’s safe to say that for the community, the Forums remain alive for many of us looking at the engagement then.

But outside of of Crashed and the occasional Rex or Pinwheel sighting the forums no longer seem to be the priority for the communication team, which is a shame as it used to be the place to go to get all the details.

Nothing against expanding the teams presence to other more popular channels that attract new players to the game but most social platforms are inferior communication tools. Limited either by noise (Discord), character limits (X), or entertainment prioritization (twitch). The forums back in the Miike days, even if there was some flaws in communication style, never lacked for the detailed information needed for Side Quests, Events, Rewards, etc.

It’d be nice to get back to that. So couldn’t agree more with Dr. Zola here.

One thing I think we have been doing a lot more lately is building up the website with a lot of that information (it was one of our glorious reveals after all haha). Would it be helpful/still feel like appropriately addressing the forums if we made threads for this content but linked out to those pages? Or is the preference for everything to be natively in the forums, curious on how folks feel about this

A link to that content seems sufficient if the information contained therein is sufficiently detailed

DrZola

KabamPinwheel said:

BigBlueOx said:

I share this sentiment, and even went as far as creating a thread months back asking if the Forums were dead… I think based on the Banquet it’s safe to say that for the community, the Forums remain alive for many of us looking at the engagement then.

But outside of of Crashed and the occasional Rex or Pinwheel sighting the forums no longer seem to be the priority for the communication team, which is a shame as it used to be the place to go to get all the details.

Nothing against expanding the teams presence to other more popular channels that attract new players to the game but most social platforms are inferior communication tools. Limited either by noise (Discord), character limits (X), or entertainment prioritization (twitch). The forums back in the Miike days, even if there was some flaws in communication style, never lacked for the detailed information needed for Side Quests, Events, Rewards, etc.

It’d be nice to get back to that. So couldn’t agree more with Dr. Zola here.

One thing I think we have been doing a lot more lately is building up the website with a lot of that information (it was one of our glorious reveals after all haha). Would it be helpful/still feel like appropriately addressing the forums if we made threads for this content but linked out to those pages? Or is the preference for everything to be natively in the forums, curious on how folks feel about this

As long as it’s (1) primarily somewhere and (2) there’s opportunity to ask questions and/or interact.

Website is beautiful. But I can’t get a Pinwheel or Crashed commentary there.

Dr. Zola

KabamPinwheel

DrZola said:

KabamPinwheel said:

BigBlueOx said:

I share this sentiment, and even went as far as creating a thread months back asking if the Forums were dead… I think based on the Banquet it’s safe to say that for the community, the Forums remain alive for many of us looking at the engagement then.

But outside of of Crashed and the occasional Rex or Pinwheel sighting the forums no longer seem to be the priority for the communication team, which is a shame as it used to be the place to go to get all the details.

Nothing against expanding the teams presence to other more popular channels that attract new players to the game but most social platforms are inferior communication tools. Limited either by noise (Discord), character limits (X), or entertainment prioritization (twitch). The forums back in the Miike days, even if there was some flaws in communication style, never lacked for the detailed information needed for Side Quests, Events, Rewards, etc.

It’d be nice to get back to that. So couldn’t agree more with Dr. Zola here.

One thing I think we have been doing a lot more lately is building up the website with a lot of that information (it was one of our glorious reveals after all haha). Would it be helpful/still feel like appropriately addressing the forums if we made threads for this content but linked out to those pages? Or is the preference for everything to be natively in the forums, curious on how folks feel about this

As long as it’s (1) primarily somewhere and (2) there’s opportunity to ask questions and/or interact.

Website is beautiful. But I can’t get a Pinwheel or Crashed commentary there.

Dr. Zola

Super fair, thinking pinned threads in general with maybe an intro and the link so that folks can get the information in the pretty place and then also have room to ask questions here. Sounds like a solid plan

Furrymoosen

KabamPinwheel said:

BigBlueOx said:

I share this sentiment, and even went as far as creating a thread months back asking if the Forums were dead… I think based on the Banquet it’s safe to say that for the community, the Forums remain alive for many of us looking at the engagement then.

But outside of of Crashed and the occasional Rex or Pinwheel sighting the forums no longer seem to be the priority for the communication team, which is a shame as it used to be the place to go to get all the details.

Nothing against expanding the teams presence to other more popular channels that attract new players to the game but most social platforms are inferior communication tools. Limited either by noise (Discord), character limits (X), or entertainment prioritization (twitch). The forums back in the Miike days, even if there was some flaws in communication style, never lacked for the detailed information needed for Side Quests, Events, Rewards, etc.

It’d be nice to get back to that. So couldn’t agree more with Dr. Zola here.

One thing I think we have been doing a lot more lately is building up the website with a lot of that information (it was one of our glorious reveals after all haha). Would it be helpful/still feel like appropriately addressing the forums if we made threads for this content but linked out to those pages? Or is the preference for everything to be natively in the forums, curious on how folks feel about this

A link would be perfectly fine, whether it is pushed onto the forums or through an in-game message. Information doesn't need to be posted in multiple places as long as those multiple places are told there is new information and are pointed toward it.

KabamPinwheel

DrZola said:

KabamPinwheel said:

Furrymoosen said:

KabamPinwheel said:

Zeke_the_Xbot said:

How about a compromise any communications on discord be also posted here simple as a copy paste. Frankly other devs that social management instead of full write ups post links in other social channels to the official posts on a website or in this case the forums, a prior established community hub

Any announcements we make to the discord should be cross posted here. As in posts in the announcements channel, though I understand that doesn't encompass other replies in other places in the server. If those announcement posts aren't making it over that's a problem and something I want to fix.

Lots of good and understandable feedback here. Absolutely is the case that we are in more places than ever because we want to provide more options for a greater variety of players. That has admittedly come with a division of attention that y'all are understandably pointing out. While it may be tricky to match the levels of response when the forums were really the one spot for communication, I am working to get that level up for sure.

Try to tidy up the stickies here and there, will take a stab at it now for a proper end of week cleanup.

I'll throw out another request for bringing banners back to the forums. The amount of posts we get about things like AW season delays could be minimized with the occasional banner.

100% understand that and agree...the forums are a bit of a pain on the backend for stuff like that but it is a really useful tool that we should take advantage of more when the situation demands

What are the team’s capabilities for posting videos? Specifically, I’ve stumbled into mistakes because I don’t have time to tune into livestreams midday. It would be great to be able to watch when able or to have some kind of transcripts/down and dirty summary equipped with whatever visual aids you used on stream.

As an old-time forums denizen, I sometimes feel like I’m waiting for the newspaper to arrive when everyone else is already five stories ahead via the interwebs.

Dr. Zola

All livestreams should exist as VODs on both twitch and YouTube, do you mean like a cut down/condensed version?

Zeke_the_Xbot

KabamPinwheel said:

DrZola said:

KabamPinwheel said:

BigBlueOx said:

I share this sentiment, and even went as far as creating a thread months back asking if the Forums were dead… I think based on the Banquet it’s safe to say that for the community, the Forums remain alive for many of us looking at the engagement then.

But outside of of Crashed and the occasional Rex or Pinwheel sighting the forums no longer seem to be the priority for the communication team, which is a shame as it used to be the place to go to get all the details.

Nothing against expanding the teams presence to other more popular channels that attract new players to the game but most social platforms are inferior communication tools. Limited either by noise (Discord), character limits (X), or entertainment prioritization (twitch). The forums back in the Miike days, even if there was some flaws in communication style, never lacked for the detailed information needed for Side Quests, Events, Rewards, etc.

It’d be nice to get back to that. So couldn’t agree more with Dr. Zola here.

One thing I think we have been doing a lot more lately is building up the website with a lot of that information (it was one of our glorious reveals after all haha). Would it be helpful/still feel like appropriately addressing the forums if we made threads for this content but linked out to those pages? Or is the preference for everything to be natively in the forums, curious on how folks feel about this

As long as it’s (1) primarily somewhere and (2) there’s opportunity to ask questions and/or interact.

Website is beautiful. But I can’t get a Pinwheel or Crashed commentary there.

Dr. Zola

Super fair, thinking pinned threads in general with maybe an intro and the link so that folks can get the information in the pretty place and then also have room to ask questions here. Sounds like a solid plan

This all of this.