How hard is it for Kabam employees to hop on the forum and answer burning questions and problems

wdym ? Communications are great right now ?

KabamPinwheel

Should I change my profile pic to Sue Storm?

KabamPinwheel

In all seriousness though, trying to increase our presence on forums, happy to have holes or things we're missing pointed out though!

BloodyRose

They have been

As hard as it is for you to see a guardian make a post stating the game team is aware of the situation….

Many people are starting many posts about the same ONE problem. Kabam can't and shouldn't be expected to respond in all the redundant posts.

Friendly001

They only comment on stuff that doesn’t actually matter. Such as this.

Roggam

To be fair a post ahead of the raids in game announcement would have helped. Thanks KPW!

captain_rogers

In all seriousness though, trying to increase our presence on forums, happy to have holes or things we're missing pointed out though!

Somehow it was great when there was only two primary mods (jax and miike). Now we have like 4 (you, crashed, karathe Mike, and our guest appearance dork) and still we're short on communication. Why?

Should I change my profile pic to Sue Storm?

actually that would be funny

BringPopcorn

As hard as finding questions that have been answered already....

In all seriousness though, trying to increase our presence on forums, happy to have holes or things we're missing pointed out though!
Somehow it was great when there was only two primary mods (jax and miike). Now we have like 4 (you, crashed, karathe Mike, and our guest appearance dork) and still we're short on communication. Why?

well Mike is doing karate, dork is studying cus yk, dork, crashed is crashing out, and pinwheel is throwing pins at wheels.

they are pretty busy

In all seriousness though, trying to increase our presence on forums, happy to have holes or things we're missing pointed out though!
Somehow it was great when there was only two primary mods (jax and miike). Now we have like 4 (you, crashed, karathe Mike, and our guest appearance dork) and still we're short on communication. Why?

First of all, the term you’re looking for is community managers or community rep, not forum mods. The forums have mods, and they moderate the forums. They have no ability to answer questions or make announcements. Neither Miike nor Jax were forum mods.

Neither Crashed nor Mike are community managers. Crashed is the live game lead, and he monitors the forums for his own reasons and to try to pitch in where he can. Mike is, well I don’t know exactly precisely what his title is, but I’m pretty sure he’s not a community manager. He mostly does work In The Battlerealm. It is not his job either to make announcements or answer questions, that’s also something he does voluntarily and as he has time for.

If there is a serious problem happening in the game, Crashed should not be spending any time on the forums notifying people of it, because his attention should be on the problem itself. It would not be Mike’s job to inform us either, and the only way he could get pertinent information would be to bother the people actually working on the problem, unless he was himself working on the problem. So it would not be his job to inform the community either.

Pinwheel and Dork are essentially replacing Miike and Jax as community managers, and are still ramping up in those jobs. And while there is certainly lots of room for them to continue to improve in their management of the player facing communications channels, in the case of the Sigil client breakage this morning this was a sufficiently fast paced issue that it would be difficult for anyone to figure out what was happening quickly enough to alert players about what was happening and answer questions before it was all over anyway.

Kiptonade

In all seriousness though, trying to increase our presence on forums, happy to have holes or things we're missing pointed out though!

The raid revive message would be my guess? The top forum post?

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ContestOfNoobs

In all seriousness though, trying to increase our presence on forums, happy to have holes or things we're missing pointed out though!

Also express arena is bugged and im paying for sigil 😭

Gentsy12

@DNA3000 You’re joking right?! Any job I’ve been in has AT MOST a 90 day onboarding / probationary period where you can get away with “I’m still ramping”. I’m not calling for anyone to be fired but it’s been 6 months since Jax left, so let’s stop using the ramping excuse.

KabamPinwheel

In all seriousness though, trying to increase our presence on forums, happy to have holes or things we're missing pointed out though!
Somehow it was great when there was only two primary mods (jax and miike). Now we have like 4 (you, crashed, karathe Mike, and our guest appearance dork) and still we're short on communication. Why?
First of all, the term you’re looking for is community managers or community rep, not forum mods. The forums have mods, and they moderate the forums. They have no ability to answer questions or make announcements. Neither Miike nor Jax were forum mods.

Neither Crashed nor Mike are community managers. Crashed is the live game lead, and he monitors the forums for his own reasons and to try to pitch in where he can. Mike is, well I don’t know exactly precisely what his title is, but I’m pretty sure he’s not a community manager. He mostly does work In The Battlerealm. It is not his job either to make announcements or answer questions, that’s also something he does voluntarily and as he has time for.

If there is a serious problem happening in the game, Crashed should not be spending any time on the forums notifying people of it, because his attention should be on the problem itself. It would not be Mike’s job to inform us either, and the only way he could get pertinent information would be to bother the people actually working on the problem, unless he was himself working on the problem. So it would not be his job to inform the community either.

Pinwheel and Dork are essentially replacing Miike and Jax as community managers, and are still ramping up in those jobs. And while there is certainly lots of room for them to continue to improve in their management of the player facing communications channels, in the case of the Sigil client breakage this morning this was a sufficiently fast paced issue that it would be difficult for anyone to figure out what was happening quickly enough to alert players about what was happening and answer questions before it was all over anyway.

The only slight tweak I will say is that Mike has joined us on the community team, in addition to all the very many things he does in the battlerealm haha.

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In all seriousness though, trying to increase our presence on forums, happy to have holes or things we're missing pointed out though!
Somehow it was great when there was only two primary mods (jax and miike). Now we have like 4 (you, crashed, karathe Mike, and our guest appearance dork) and still we're short on communication. Why?
First of all, the term you’re looking for is community managers or community rep, not forum mods. The forums have mods, and they moderate the forums. They have no ability to answer questions or make announcements. Neither Miike nor Jax were forum mods.

Neither Crashed nor Mike are community managers. Crashed is the live game lead, and he monitors the forums for his own reasons and to try to pitch in where he can. Mike is, well I don’t know exactly precisely what his title is, but I’m pretty sure he’s not a community manager. He mostly does work In The Battlerealm. It is not his job either to make announcements or answer questions, that’s also something he does voluntarily and as he has time for.

If there is a serious problem happening in the game, Crashed should not be spending any time on the forums notifying people of it, because his attention should be on the problem itself. It would not be Mike’s job to inform us either, and the only way he could get pertinent information would be to bother the people actually working on the problem, unless he was himself working on the problem. So it would not be his job to inform the community either.

Pinwheel and Dork are essentially replacing Miike and Jax as community managers, and are still ramping up in those jobs. And while there is certainly lots of room for them to continue to improve in their management of the player facing communications channels, in the case of the Sigil client breakage this morning this was a sufficiently fast paced issue that it would be difficult for anyone to figure out what was happening quickly enough to alert players about what was happening and answer questions before it was all over anyway.

I think mike is hired for live streams, and obviously deep dives too.

that seems to be his main job, and in managing discord I think

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DanielRand

In all seriousness though, trying to increase our presence on forums, happy to have holes or things we're missing pointed out though!
Somehow it was great when there was only two primary mods (jax and miike). Now we have like 4 (you, crashed, karathe Mike, and our guest appearance dork) and still we're short on communication. Why?
First of all, the term you’re looking for is community managers or community rep, not forum mods. The forums have mods, and they moderate the forums. They have no ability to answer questions or make announcements. Neither Miike nor Jax were forum mods.

Neither Crashed nor Mike are community managers. Crashed is the live game lead, and he monitors the forums for his own reasons and to try to pitch in where he can. Mike is, well I don’t know exactly precisely what his title is, but I’m pretty sure he’s not a community manager. He mostly does work In The Battlerealm. It is not his job either to make announcements or answer questions, that’s also something he does voluntarily and as he has time for.

If there is a serious problem happening in the game, Crashed should not be spending any time on the forums notifying people of it, because his attention should be on the problem itself. It would not be Mike’s job to inform us either, and the only way he could get pertinent information would be to bother the people actually working on the problem, unless he was himself working on the problem. So it would not be his job to inform the community either.

Pinwheel and Dork are essentially replacing Miike and Jax as community managers, and are still ramping up in those jobs. And while there is certainly lots of room for them to continue to improve in their management of the player facing communications channels, in the case of the Sigil client breakage this morning this was a sufficiently fast paced issue that it would be difficult for anyone to figure out what was happening quickly enough to alert players about what was happening and answer questions before it was all over anyway.

Are you a close up magician, because that's some amazing misdirection. Bottom line it that communication is lacking. Improvements are promised, but yet to be delivered. And I'm sorry but 6 months to "ramp up" is not an acceptable time frame to learn a job function, when that function is simple correspondence.

JLordVileJ

They have been

As hard as it is for you to see a guardian make a post stating the game team is aware of the situation….
Many people are starting many posts about the same ONE problem. Kabam can't and shouldn't be expected to respond in all the redundant posts.

Yes I agree

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Kiptonade

I don’t know why they don’t either get more volunteers to help deliver messages and feedback or start hiring community staff across different time zones so at least there is some presence. The apologists will say that there are other games out there with worse communication but if that is the best argument you have then don’t bother. We’ve just seen what kind of money people are spending on this game it’s not unreasonable to expect regular and quality engagement with the team. Especially as there are now 4 and communication was better when there were 2 - that isn’t a personal critique of the current team as I expect roles and workload has changed since Jax and Mike left but more of a constructive point that something isn’t currently working as well as it could do.

@DNA3000 You’re joking right?! Any job I’ve been in has AT MOST a 90 day onboarding / probationary period where you can get away with “I’m still ramping”. I’m not calling for anyone to be fired but it’s been 6 months since Jax left, so let’s stop using the ramping excuse.

While there are such jobs, I am unaware of any job of any professional consequence for which employees are not still ramping up after 90 days. In most game studios I have any knowledge of, the ramp up period is six months to a year for most jobs. The same is true in the financial sector, the healthcare industry, most software development teams I've seen, NetOps is usually six to twelve months, business analysts are typically four months, financial audit is 90-120 days minimum. I know someone in human resources who tells me the typical recommendation for onboarding policy is three months minimum for entry level positions, and six months to a year for higher level professional positions.

The only job I'm directly aware of that has a shorter than 90 day onboarding is McDonalds. But I wouldn't call that a profession per se.

In all seriousness though, trying to increase our presence on forums, happy to have holes or things we're missing pointed out though!
Somehow it was great when there was only two primary mods (jax and miike). Now we have like 4 (you, crashed, karathe Mike, and our guest appearance dork) and still we're short on communication. Why?
First of all, the term you’re looking for is community managers or community rep, not forum mods. The forums have mods, and they moderate the forums. They have no ability to answer questions or make announcements. Neither Miike nor Jax were forum mods.

Neither Crashed nor Mike are community managers. Crashed is the live game lead, and he monitors the forums for his own reasons and to try to pitch in where he can. Mike is, well I don’t know exactly precisely what his title is, but I’m pretty sure he’s not a community manager. He mostly does work In The Battlerealm. It is not his job either to make announcements or answer questions, that’s also something he does voluntarily and as he has time for.

If there is a serious problem happening in the game, Crashed should not be spending any time on the forums notifying people of it, because his attention should be on the problem itself. It would not be Mike’s job to inform us either, and the only way he could get pertinent information would be to bother the people actually working on the problem, unless he was himself working on the problem. So it would not be his job to inform the community either.

Pinwheel and Dork are essentially replacing Miike and Jax as community managers, and are still ramping up in those jobs. And while there is certainly lots of room for them to continue to improve in their management of the player facing communications channels, in the case of the Sigil client breakage this morning this was a sufficiently fast paced issue that it would be difficult for anyone to figure out what was happening quickly enough to alert players about what was happening and answer questions before it was all over anyway.
The only slight tweak I will say is that Mike has joined us on the community team, in addition to all the very many things he does in the battlerealm haha.

Well, then it's his fault.

Demonzfyre

In all seriousness though, trying to increase our presence on forums, happy to have holes or things we're missing pointed out though!
Somehow it was great when there was only two primary mods (jax and miike). Now we have like 4 (you, crashed, karathe Mike, and our guest appearance dork) and still we're short on communication. Why?
First of all, the term you’re looking for is community managers or community rep, not forum mods. The forums have mods, and they moderate the forums. They have no ability to answer questions or make announcements. Neither Miike nor Jax were forum mods.

Neither Crashed nor Mike are community managers. Crashed is the live game lead, and he monitors the forums for his own reasons and to try to pitch in where he can. Mike is, well I don’t know exactly precisely what his title is, but I’m pretty sure he’s not a community manager. He mostly does work In The Battlerealm. It is not his job either to make announcements or answer questions, that’s also something he does voluntarily and as he has time for.

If there is a serious problem happening in the game, Crashed should not be spending any time on the forums notifying people of it, because his attention should be on the problem itself. It would not be Mike’s job to inform us either, and the only way he could get pertinent information would be to bother the people actually working on the problem, unless he was himself working on the problem. So it would not be his job to inform the community either.

Pinwheel and Dork are essentially replacing Miike and Jax as community managers, and are still ramping up in those jobs. And while there is certainly lots of room for them to continue to improve in their management of the player facing communications channels, in the case of the Sigil client breakage this morning this was a sufficiently fast paced issue that it would be difficult for anyone to figure out what was happening quickly enough to alert players about what was happening and answer questions before it was all over anyway.
Bro they can pull there phone out while there taking a dump and comment it’s not hard

Probably easier than grammar is for you.