Deathless Piece

I needed one piece to complete deathless vision and for some reason I couldn't select that chest. I had to select something to move on and play the game. Can you correct this so I can get the piece I wanted. @KabamPinwheel

Comments

SummonerNR

What does the LOCK symbol say when you click on it ?

I’ve seen someone else show that one of the champ selectors was locked for them as well, don’t know why.

It can’t require that you already have the champ, that would defeat the purpose (one of the purposes) of being able to select a piece you need to get the champ. (the other purpose being to turn around and sell it for it's associated ## of treasury resource, if you already have the champs).

Wayntos

I do not have Deathless Vison yet as stated above. I was one piece away from deathless vision. I can't look at what it say because I had to select piece to move on to play the game.

@KabamDORK

Wayntos

@KabamDORK @KabamPinwheel

Any update on this? Please at least address this issue, your silence is so loud!

SummonerNR

You need to submit a Support Ticket.

Don’t sell that piece you had to select in the meantime.

Also, they can’t do anything for you directly here in Forum Posts.

https://help.kabamsupport.com/hc/en-us/requests/new

Wayntos

Appreciate that @SummonerNR but they can at least address the situation. I didn't sell any of the pieces.

Thank you SummonerNR

KabamDORK

Looking into it, sorry about the delay on this one.

AwesomePenguin

Looking into it, sorry about the delay on this one.

Now it's affecting claiming the final big prizes for the Platinum Track players paid for. So the "delay" into looking into it is now causing more problems. And its going to continue to avalanche. Maybe it should be a top priority already?

Wayntos

@KabamDORK any word on this? account name Messenjah

SummonerNR

Looking into it, sorry about the delay on this one.

and for @KabamPinwheel too..

Evidently not resolved for this person yet.

(support might have auto closed because of secondary issue, not being able to claim Platinum Track selector because not pop-ing up. But should be able to correct which Deathless Piece they were forced into selecting in original issue because the one they needed was the only one LOCKED OUT from their Piece Selector, top pics)

(merging 2nd separate post here to keep from beginning)

I needed one piece to complete deathless vision and for some reason I couldn't select that chest. I had to select something to move on to play the game. Can you correct this so I can get the piece I wanted. This has been a issue for awhile. I just want the piece I wanted to chose but the game wouldn't let me. Did a support ticket and it got closed with no explanation.

Wayntos

Resolved and thank you!