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Appeal Regarding Negative In-Game Currency Issue in Marvel Contest of Champions
A随心所欲
Member Posts: 1
Dear Customer Service Team of Marvel Contest of Champions,
Greetings!
I am a loyal player of your esteemed game with the account ID [A随心所欲]. The account is [LW20012026@163.COM]Recently, I have encountered a serious issue and am hereby submitting this appeal for your attention and assistance.
The situation arose when, due to my urgent need for in-game currency (Star Coins), I inadvertently purchased them through a non-official third-party channel. Initially, I was unaware of the potential risks associated with this action. However, my game account has subsequently been penalized, resulting in a negative balance of Star Coins, which has caused me deep regret and anxiety.
I fully acknowledge that purchasing in-game currency through non-official channels violates the game's rules, and I am willing to bear the corresponding responsibilities. However, I am perplexed and helpless about the fact that, to resolve the negative balance issue, I have been informed that a fee of nearly RMB 10,000 is required, which is undoubtedly a heavy burden for me.
Herein, I humbly request your understanding of my situation and grant me an opportunity to rectify my mistake. I am willing to accept alternative punishment measures, such as restrictions on certain game functions or extended game time limits, to demonstrate my respect for and commitment to adhering to the rules.
Furthermore, I hope that your team can strengthen supervision and crackdown efforts on third-party channels to prevent more players from inadvertently falling into similar predicaments. I believe that, through your efforts, we can jointly maintain a healthier and fairer gaming environment.
To prove my sincerity and determination, I have prepared relevant purchase receipts and transaction records and am ready to provide them for your investigation and verification at any time. I eagerly await your response and am willing to actively cooperate with any investigation or handling work conducted by your team.
Lastly, I would like to express my heartfelt gratitude for the excellent services you have provided thus far. I am confident that, with your help, I will be able to overcome the current difficulties and continue to enjoy the fun and challenges offered by Marvel Contest of Champions.
Sincerely,
Li
[lw20011978@163.com]
[2025年2月13日]
Greetings!
I am a loyal player of your esteemed game with the account ID [A随心所欲]. The account is [LW20012026@163.COM]Recently, I have encountered a serious issue and am hereby submitting this appeal for your attention and assistance.
The situation arose when, due to my urgent need for in-game currency (Star Coins), I inadvertently purchased them through a non-official third-party channel. Initially, I was unaware of the potential risks associated with this action. However, my game account has subsequently been penalized, resulting in a negative balance of Star Coins, which has caused me deep regret and anxiety.
I fully acknowledge that purchasing in-game currency through non-official channels violates the game's rules, and I am willing to bear the corresponding responsibilities. However, I am perplexed and helpless about the fact that, to resolve the negative balance issue, I have been informed that a fee of nearly RMB 10,000 is required, which is undoubtedly a heavy burden for me.
Herein, I humbly request your understanding of my situation and grant me an opportunity to rectify my mistake. I am willing to accept alternative punishment measures, such as restrictions on certain game functions or extended game time limits, to demonstrate my respect for and commitment to adhering to the rules.
Furthermore, I hope that your team can strengthen supervision and crackdown efforts on third-party channels to prevent more players from inadvertently falling into similar predicaments. I believe that, through your efforts, we can jointly maintain a healthier and fairer gaming environment.
To prove my sincerity and determination, I have prepared relevant purchase receipts and transaction records and am ready to provide them for your investigation and verification at any time. I eagerly await your response and am willing to actively cooperate with any investigation or handling work conducted by your team.
Lastly, I would like to express my heartfelt gratitude for the excellent services you have provided thus far. I am confident that, with your help, I will be able to overcome the current difficulties and continue to enjoy the fun and challenges offered by Marvel Contest of Champions.
Sincerely,
Li
[lw20011978@163.com]
[2025年2月13日]
2
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