Kabam can you please find an alternative for those of us who cant access kabam account
JLordVile
Member Posts: 283 ★★
Im sick of losing out on stuff cuz i made my account when i was a little kid and dont remember the exact date. Like, it actually isnt even funny anymore
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@KabamPinwheel
but I do like Applebees, decent standard American burger for when I’m feeling fat
Love fish n chips, kebab stores; but your breakfast is awful... Your pudding is weird 🤣
In all seriousness we know this is a problem and are working to find a solution. Obviously we need to be careful because we don't want to make it easier for a bad actor to take over an account.
The problem is that by default, neither Apple nor Google passes player identifying information to users of the apps distributed in their app stores. In fact, they explicitly prevent app vendors from collecting many kinds of tracking information. They don't know who you are until you actually make a Kabam ID. If you don't have one or forgot what it was, they don't have obvious ways of verifying you are the original owner of the game account. That's why they ask for information only the original account creator would likely know, and cannot be looked up within the game account itself.
There's ways around this, but having brainstormed a few in discussions with Kabam, I can tell you this is not as easy as it sounds. Or rather, it is not easy to make a system that is both a) easy for original owners to use and b) extremely difficult for anyone else to use. You cannot make one that does the former but neglects the latter, or you will have people having their accounts hijacked left and right.
Just make a in game tab webstore that sends you to the webstore where you can collect your rewards and make purchases.
In particular, it wouldn't have worked for the OP, whose registered email connected to the game account was apparently different from their actual connected Kabam ID. In that case, your solution would direct the game to the wrong xSolla account, and possibly cause a player to buy things for the wrong game account without any way to know if that was happening. This would also not help players who had not actually created a Kabam ID in the first place, or who lost the password for their game account. It would in some cases give them access to the web store, right up to the point where they got disconnected from their game account and then couldn't recover it, which would encourage players to spend even more money on a game account for which their grasp was tenuous at best.