Disappointing Kabam Help Team

Am I the only one who is beginning to think that all email tickets to kabam are filtered and answered through AI? The emails are always replied to quickly regardless of time, and they seem incapable of understanding mitigating circumstances. Super disappointing regardless considering how much time and money I’ve spent on the game and I can’t get a real person to help me link my account. Hope kabam does better

Comments

Manbatn

Oh man those guys are useless 99% of the time. If it’s an actually problem and the mods on here don’t see it to help you then you are in your own. Best of luck.

willrun4adonut

The three times I have needed support, they have always responded and solved my question/inquiry/request.

What did you ask about?

DynamicShadow

The three times I have needed support, they have always responded and solved my question/inquiry/request.

What did you ask about?

My game account is 9 years old and somewhere along the line a kabam account got linked that I have no clue the email, info or login to access. Been trying to get help figuring out how it got linked and how I can link my game account to a kabam account that is under my actual email address. Sucks to miss out on rewards and participation.

DNA3000

The three times I have needed support, they have always responded and solved my question/inquiry/request.

What did you ask about?
My game account is 9 years old and somewhere along the line a kabam account got linked that I have no clue the email, info or login to access. Been trying to get help figuring out how it got linked and how I can link my game account to a kabam account that is under my actual email address. Sucks to miss out on rewards and participation.

A solution that usually, but not always works, is to open your game, go to settings, and then use the button that jumps you to the forums. It should jump you to the forum account attached to that game account, if it is not the one you’re using now. Then check your forum profile to see what email address is linked to that. That should be the email address of the Kabam ID for your game account, if the ID hasn’t changed on the game account and you didn’t change the email address registered to your forum account after it was created.

if you asked Kabam to explain how this happened, as you’re doing now, they are unlikely to be able to help you. They may not fully understand the question. They aren’t allowed to interrogate deeply when it comes to account security issues: they can only answer, or not answer, and then end the ticket. Having chats with players about game account security issues can get them into trouble if they reveal information they should not, because they have no idea if you are the valid account holder or someone trying to hijack the account and is probing them for information to use to do that.

If you cannot figure out what your current linked Kabam ID is, you will need to ask them to change it. Be specific and focused. You will need to be able to pass the account verification checks. Answer those questions, and then ask to have the Kabam ID changed to whatever email address you want. Get into any sort of side track discussion or argument with them, and they will most likely just close the ticket.

dv99999

Am I the only one who is beginning to think that all email tickets to kabam are filtered and answered through AI? The emails are always replied to quickly regardless of time, and they seem incapable of understanding mitigating circumstances. Super disappointing regardless considering how much time and money I’ve spent on the game and I can’t get a real person to help me link my account. Hope kabam does better

I think to save money, fire all those guys and replacing with AI supporters is better. Do same thing with their testers