Kabam doesn’t help with anything.

So I had an issue with my account where my younger brother used all my resources and my rank up gem from Epoch of pain. I submitted a request for help to solve this issue and return the items used. Their answer after going round and round in a circle is “screw you, deal with it, and you’re stuck with the champion that was mistakenly taken up”. Kabam will do nothing to help. I’m making this discussion because I want to see if there is other players out there that have had mistakes happen with zero forgiveness from Kabam.

Comments

Friendly001

Shouldn’t have used the champ.

BringPopcorn

Ban for account sharing

Maddog764422

Shouldn’t have used the champ.

After my younger brother ranked him, he used him so what the hell am I supposed to do about that?

Furrymoosen

That definitely wasn't the message they sent.
Once a champ is leveled up, there's no going back. Kabam forgives plenty of mistakes, but there's a line where that runs out. Mistake or not, they have been incredibly consistent. Not to mention that there's no way to prove it wasn't just your own rank-up regret.

Maddog764422

Ban for account sharing

It wasn’t an account share. We live in the same house and he grabbed my phone when I set it down and started playing.

BringPopcorn

Ban for account sharing
It wasn’t an account share. We live in the same house and he grabbed my phone when I set it down and started playing.

Who did he rank?

Maddog764422

Ban for account sharing
It wasn’t an account share. We live in the same house and he grabbed my phone when I set it down and started playing.
Who did he rank?

My moron of a brother rank up Infamous iron man all the way to rank 4 as a 7*

Maddog764422

That definitely wasn't the message they sent.
Once a champ is leveled up, there's no going back. Kabam forgives plenty of mistakes, but there's a line where that runs out. Mistake or not, they have been incredibly consistent. Not to mention that there's no way to prove it wasn't just your own rank-up regret.

Ah see that’s where you are wrong because I offered Kabam video proof of the incident but they said it wouldn’t change anything.

BringPopcorn

Ban for account sharing
It wasn’t an account share. We live in the same house and he grabbed my phone when I set it down and started playing.
Who did he rank?
My moron of a brother rank up Infamous iron man all the way to rank 4 as a 7*

I like your lil bro more than you.

Friendly001

Also if they already said they couldn’t help you, whining on the forums isn’t gonna make them want to.

Maddog764422

Also if they already said they couldn’t help you, whining on the forums isn’t gonna make them want to.

Once again proof that people don’t read. My post clearly states that I was interested in see if other players have had issues and zero forgiveness.

SirGamesBond

Ban for account sharing
It wasn’t an account share. We live in the same house and he grabbed my phone when I set it down and started playing.
Who did he rank?
My moron of a brother rank up Infamous iron man all the way to rank 4 as a 7*

Ewww midDoom. Rippp

Darthbane3141

Change your passcode and never leave your phone open if you have family that does stuff like that. You will be stuck with the rank 4 IDoom. He's actually not bad if you try him out. I like my rank 2 version.

captain_rogers

Sort it with your brother. Sell him to mafia.

Bizaaro

I don't think kabam will give back that gem...don't call ur brother moron...mistakes happen...play with infamous ironman...he is a good champ

Furrymoosen

That definitely wasn't the message they sent.
Once a champ is leveled up, there's no going back. Kabam forgives plenty of mistakes, but there's a line where that runs out. Mistake or not, they have been incredibly consistent. Not to mention that there's no way to prove it wasn't just your own rank-up regret.

That definitely wasn't the message they sent.
Once a champ is leveled up, there's no going back. Kabam forgives plenty of mistakes, but there's a line where that runs out. Mistake or not, they have been incredibly consistent. Not to mention that there's no way to prove it wasn't just your own rank-up regret.
Ah see that’s where you are wrong because I offered Kabam video proof of the incident but they said it wouldn’t change anything.

You have a video of your brother holding your phone and playing the game? So you took the video but didn't stop him?
It doesn't change the consistent guidelines they have on reversing these things.

willrun4adonut

That definitely wasn't the message they sent.
Once a champ is leveled up, there's no going back. Kabam forgives plenty of mistakes, but there's a line where that runs out. Mistake or not, they have been incredibly consistent. Not to mention that there's no way to prove it wasn't just your own rank-up regret.

That definitely wasn't the message they sent.
Once a champ is leveled up, there's no going back. Kabam forgives plenty of mistakes, but there's a line where that runs out. Mistake or not, they have been incredibly consistent. Not to mention that there's no way to prove it wasn't just your own rank-up regret.
Ah see that’s where you are wrong because I offered Kabam video proof of the incident but they said it wouldn’t change anything.
You have a video of your brother holding your phone and playing the game? So you took the video but didn't stop him?
It doesn't change the consistent guidelines they have on reversing these things.

I was going to ask the same thing, but you beat me to it. Can you please share the video? Blur out faces of course.

TotemCorruption

Also if they already said they couldn’t help you, whining on the forums isn’t gonna make them want to.
Once again proof that people don’t read. My post clearly states that I was interested in see if other players have had issues and zero forgiveness.

No, sorry, I haven't had any issues with your little brother stealing my phone and ranking up my champs...

Wolf911

Sort it with your brother. Sell him to mafia.

use that money to buy 4th of July deals and get 2 rank 4/s

Supersha7

There’s worse rank ups than a rk 4 idoom. idoom is at least useful. It’s bad….but…not so bad.

Supersha7

And ya, if kabam can’t help, then I’d suggest you get compensation from your brother. Get him to pay for r4 materials.

if he’s been taught not to mess with other peoples stuff, then this is a lesson that needs reinforcing with a consequence. Ask your parents to tell him “No more pocket money until you get your big bro the money to correct what you did”.

If one of my kids did this:

if it was an accident , they have to Pay to fix it.
If it was on purpose, they’d have to pay to fix it, plus something extra.

[Deleted User]

lol, haven’t heard this one before

i13

Your own fault for letting your brother use it, it’s not Kabam at all to fix it.

A good life lesson, is learning to loose.

Demonzfyre

Shouldn’t have used the champ.
After my younger brother ranked him, he used him so what the hell am I supposed to do about that?

And what would you want Kabam to do? They have a rule where if you use the resources and then go take that champ for a ride etc .. the. They don't offer reversals. They aren't in your house. They don't know if your brother did it or if you have regrets. There is virtually no way to know this.

You're mad because they're following policy. You're embarrassing yourself on the internet for something that you have complete control of. Stop being mad because you can't have your way.

Maddog764422

Shouldn’t have used the champ.
After my younger brother ranked him, he used him so what the hell am I supposed to do about that?
And what would you want Kabam to do? They have a rule where if you use the resources and then go take that champ for a ride etc .. the. They don't offer reversals. They aren't in your house. They don't know if your brother did it or if you have regrets. There is virtually no way to know this.

You're mad because they're following policy. You're embarrassing yourself on the internet for something that you have complete control of. Stop being mad because you can't have your way.

Once again funny how people don’t know how to read. Looking to see if others have had simple issues.

Demonzfyre

Shouldn’t have used the champ.
After my younger brother ranked him, he used him so what the hell am I supposed to do about that?
And what would you want Kabam to do? They have a rule where if you use the resources and then go take that champ for a ride etc .. the. They don't offer reversals. They aren't in your house. They don't know if your brother did it or if you have regrets. There is virtually no way to know this.

You're mad because they're following policy. You're embarrassing yourself on the internet for something that you have complete control of. Stop being mad because you can't have your way.
Once again funny how people don’t know how to read. Looking to see if others have had simple issues.

How did I not read?

willrun4adonut

Shouldn’t have used the champ.
After my younger brother ranked him, he used him so what the hell am I supposed to do about that?
And what would you want Kabam to do? They have a rule where if you use the resources and then go take that champ for a ride etc .. the. They don't offer reversals. They aren't in your house. They don't know if your brother did it or if you have regrets. There is virtually no way to know this.

You're mad because they're following policy. You're embarrassing yourself on the internet for something that you have complete control of. Stop being mad because you can't have your way.
Once again funny how people don’t know how to read. Looking to see if others have had simple issues.

I've had simple issues that they have fixed for me. This is not a simple issue.

BringPopcorn

I wonder if the dog ate his homework too

PT_99

There's 50-50 chance that bro r4 ironDoom after seeing Tony stark returning to MCU as Doom 💀

DNA3000

Also if they already said they couldn’t help you, whining on the forums isn’t gonna make them want to.
Once again proof that people don’t read. My post clearly states that I was interested in see if other players have had issues and zero forgiveness.

It does not state that, nor are you allowed to attempt to enforce that upon the discussion even if it did.

Your post says "I’m making this discussion because I want to see if there is other players out there that have had mistakes happen with zero forgiveness from Kabam."

1. This was not a mistake.
2. You did not ask for forgiveness. However, although I am not supposed to do this, on behalf of Kabam, I forgive you.
3. You are still not getting your resources back, because that's asking for a resource refund in a situation where by policy they do not reverse such decisions.

Lots of players run into issues, and some of them support can assist with and some they can't. Your situation is one they cannot do anything about, because regardless of your assertion that you have "video proof" there is no possible way you could have video evidence of tampering with your account that support could validate. Nor are they in the business of investigating family squabbles.

In any event, the forums are intended to facilitate player discussions. While discussions should adhere to the rules of the forums to be constructive and avoid being abusive, no one has the right to otherwise dictate how other players choose to respond to their posts. They are not required to follow your directions.