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Bought the summoning sigil on iOS and website only got rewards for one.

Dextra420Dextra420 Member Posts: 1
in Bugs and Known Issues
I bought summon sigil first on iOS got the rewards then I found the better version on web store and bought there and only got the rewards for the iOS not for the webstore I paid every for

Comments

  • SoundwarpSoundwarp Member Posts: 249 ★★
    You’re only suppose to buy one
  • ahmynutsahmynuts Member Posts: 8,976 ★★★★★
    1. Why would you think that's a good idea
    2. You literally cannot do that. Your Webstore account must be linked to a different game account
  • DNA3000DNA3000 Member, Guardian Posts: 21,030 Guardian
    Dextra420 said:

    I bought summon sigil first on iOS got the rewards then I found the better version on web store and bought there and only got the rewards for the iOS not for the webstore I paid every for

    The Sigil is not a purchase you can double up on. It is a subscription that entitles you to the Sigil rewards. Purchasing it twice does not give you two subscriptions. If you were somehow able to buy it twice on two different platforms you will need to open a support ticket and request that one of them be refunded.
  • DNA3000DNA3000 Member, Guardian Posts: 21,030 Guardian
    ahmynuts said:

    1. Why would you think that's a good idea
    2. You literally cannot do that. Your Webstore account must be linked to a different game account

    It was possible to double up when the Sigil first launched, and the integration between the xSolla store and the game itself has been faulty at times, so it is theoretically possible for a player to sometimes sub twice for the same account. It shouldn't be possible, and the system tries to prevent this, but I've seen this fail in the past.
  • ahmynutsahmynuts Member Posts: 8,976 ★★★★★
    DNA3000 said:

    ahmynuts said:

    1. Why would you think that's a good idea
    2. You literally cannot do that. Your Webstore account must be linked to a different game account

    It was possible to double up when the Sigil first launched, and the integration between the xSolla store and the game itself has been faulty at times, so it is theoretically possible for a player to sometimes sub twice for the same account. It shouldn't be possible, and the system tries to prevent this, but I've seen this fail in the past.
    I wish I could say I was surprised but at this point I dont think anything that happens regarding this game can phase me anymore
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