I need your help

Hello, Darthfunco. I’m good. How about you?

Hello, Darthfunco. I’m good. How about you?

Good, thanks

Another important detail: the secondary account isn't banned, so I shouldn't have this problem.

Ok nvm

Other than that though, the screen shots aren’t really proving anything

This is what actually happened. They told me nothing could be done because I had an emulator, something that the screenshot shows was installed from the Play Store. I can also show the screenshot of the secondary account.

It’s only 7 days.

This is what actually happened. They told me nothing could be done because I had an emulator, something that the screenshot shows was installed from the Play Store. I can also show the screenshot of the secondary account.

You could also have an emulator installed. It's possible to have both things. Not saying you do, but you're not going to prove (especially not here) that you didn't.
I've switched between accounts plenty of times, sometimes rapidly, and never logged back in to find one banned. So that's not an issue. They're usually pretty spot on about the use of 3rd party software.

willrun4adonut

You can also log in from BlueStacks or use another device with an emulator. This doesn't show anything unfortunately, just that at one time you had a legit download.

Here is my browser history and below is the secondary account I can currently log into. So if I had downloaded an emulator, why would I still be able to log into the secondary account when both should be blocked?

enjoy the 7 day break

enjoy the 7 day break

Now I won't be able to get the daily event prizes because of something I didn't do.

Here is my browser history and below is the secondary account I can currently log into. So if I had downloaded an emulator, why would I still be able to log into the secondary account when both should be blocked?

You can post all the screenshots you want, you will never prove anything, even if you are innocent. Any screenshot you send will only be to defend you, and of course you wouldn't willingly send something that would incriminate you.
Kabam support is your only help anyway. Literally nothing can be done about this on the forums. Support already told you what was what.

willrun4adonut

As stated by Furrymoosen

This is what actually happened. They told me nothing could be done because I had an emulator, something that the screenshot shows was installed from the Play Store. I can also show the screenshot of the secondary account.
You could also have an emulator installed. It's possible to have both things. Not saying you do, but you're not going to prove (especially not here) that you didn't.
I've switched between accounts plenty of times, sometimes rapidly, and never logged back in to find one banned. So that's not an issue. They're usually pretty spot on about the use of 3rd party software.

Your history doesn't prove anything. Again, you could have deleted the website you visited, used another device with third party software, edited the screenshot, etc.

Your only hope is to send another ticket, but I highly doubt it will be reversed. We've seen this play out too many times on the forums.

Yeah and your lucky it’s not a perma ban

Here is my browser history and below is the secondary account I can currently log into. So if I had downloaded an emulator, why would I still be able to log into the secondary account when both should be blocked?

You can post all the screenshots you want, you will never prove anything, even if you are innocent. Any screenshot you send will only be to defend you, and of course you wouldn't willingly send something that would incriminate you.
Kabam support is your only help anyway. Literally nothing can be done about this on the forums. Support already told you what was what.

The question here is, why would I use an emulator if I had already finished Act 9.2, and also, why would I use an emulator if I had already downloaded the game before switching to the main account? I've been playing the game for almost 6 years, and then one day out of nowhere it appears to me that I have been banned because of an emulator that I haven't downloaded.

Herbal_Taxman

#weekendforumstuff

Here is my browser history and below is the secondary account I can currently log into. So if I had downloaded an emulator, why would I still be able to log into the secondary account when both should be blocked?

You can post all the screenshots you want, you will never prove anything, even if you are innocent. Any screenshot you send will only be to defend you, and of course you wouldn't willingly send something that would incriminate you.
Kabam support is your only help anyway. Literally nothing can be done about this on the forums. Support already told you what was what.
The question here is, why would I use an emulator if I had already finished Act 9.2, and also, why would I use an emulator if I had already downloaded the game before switching to the main account? I've been playing the game for almost 6 years, and then one day out of nowhere it appears to me that I have been banned because of an emulator that I haven't downloaded.

And that's been the question we've had for every single person that's ever cheated in the game. Why would anyone do it for any reason?
I'm not saying you did it. All I am saying is that you can't prove innocence with screenshots and you won't build an army of support here on the forums. We've seen this story play out dozens of times and, except for on one occasion, the player is always found to be guilty. So unfortunately there isn't even a benefit of the doubt to be offered here.
Support is your only help and they told you what the deal was. You can keep saying you didn't do it, but your word doesn't trump their data. As donut said, you can attempt to submit another ticket and see if they will review it again on the slight chance their system read something wrong, but that's all you've got.

Kabam’s anti cheat system is very smart. They don’t just ban people for no reason.

I remember way back when one guy got banned by kabam for no reason, and then later got his account. That could be the case here, but I would bet my lunch money that you 99.99% used a cheat/emulator. Kabam already told you themselves that the ban was for using an emulator according to your data and info you shared.

Wait out the 7 days.

I submitted a new request in the hope that this problem will be resolved.

Captainaiden

there will be always plot twist to every story that i wrongly banned

The reason I'm banned is because I used Game Turbo, a feature that Xiaomi phones have against Lotan, since on my device there came a time when the screen froze and I had to use it to make that happen again.

RevHeresy

I love posts where the OP thinks we can unban or fix Kabam issues.

The reason I'm banned is because I used Game Turbo, a feature that Xiaomi phones have against Lotan, since on my device there came a time when the screen froze and I had to use it to make that happen again.

Samsung, Apple and other manufacturers have similar features, so that's not it. Next option.

captain_rogers

The reason I'm banned is because I used Game Turbo, a feature that Xiaomi phones have against Lotan, since on my device there came a time when the screen froze and I had to use it to make that happen again.

I play with game turbo all the time. That's not a issue.

Sundance_2099

You didn't go on holiday to Mexico did you?

You didn't go on holiday to Mexico did you?

I'm from Mexico, but I'm answering in English.

The reason I'm banned is because I used Game Turbo, a feature that Xiaomi phones have against Lotan, since on my device there came a time when the screen froze and I had to use it to make that happen again.

Samsung, Apple and other manufacturers have similar features, so that's not it. Next option.

I did not get any further information from them due to security measures.

The reason I'm banned is because I used Game Turbo, a feature that Xiaomi phones have against Lotan, since on my device there came a time when the screen froze and I had to use it to make that happen again.

Samsung, Apple and other manufacturers have similar features, so that's not it. Next option.
I did not get any further information from them due to security measures.

Only option is to wait 6 days.