I need your help

darthlord44

Hello, how are you? I'm Darthfunco, and I want to tell you about the problem that happened to me at 3:45 PM Mexico time.
I was playing Act 9.2 on my secondary account. I had recently completed 100% exploration of Act 9.2. I had forgotten to progress through the war on both accounts. I progressed on the secondary account first. Once I finished, I tried to log in to the main account. However, instead of pressing "connect," I pressed "start." It immediately appeared that my account was banned. By the way, I had logged into the account this morning to progress through the secondary mission.
I contacted Kabam about the incident, but they didn't acknowledge anything, saying I had installed the game from an emulator, which is false, since I've always downloaded the game from the Play Store and updated the game from there. My device is a Redmi Note 10s.
Below are the screenshots of the evidence. I hope you can help me spread the word about this issue, as I haven't made any progress in the battle on the main account yet, and I need a quick fix. Thank you.

CandyCane2

Hello, Darthfunco. I’m good. How about you?

darthlord44

CandyCane2 said:

Hello, Darthfunco. I’m good. How about you?

Good, thanks

darthlord44

Another important detail: the secondary account isn't banned, so I shouldn't have this problem.

CandyCane2

Ok nvm

CandyCane2

Other than that though, the screen shots aren’t really proving anything

darthlord44

This is what actually happened. They told me nothing could be done because I had an emulator, something that the screenshot shows was installed from the Play Store. I can also show the screenshot of the secondary account.

CandyCane2

It’s only 7 days.

Furrymoosen

darthlord44 said:

This is what actually happened. They told me nothing could be done because I had an emulator, something that the screenshot shows was installed from the Play Store. I can also show the screenshot of the secondary account.

You could also have an emulator installed. It's possible to have both things. Not saying you do, but you're not going to prove (especially not here) that you didn't.
I've switched between accounts plenty of times, sometimes rapidly, and never logged back in to find one banned. So that's not an issue. They're usually pretty spot on about the use of 3rd party software.

willrun4adonut

You can also log in from BlueStacks or use another device with an emulator. This doesn't show anything unfortunately, just that at one time you had a legit download.

darthlord44

Here is my browser history and below is the secondary account I can currently log into. So if I had downloaded an emulator, why would I still be able to log into the secondary account when both should be blocked?

CandyCane2

enjoy the 7 day break

darthlord44

CandyCane2 said:

enjoy the 7 day break

Now I won't be able to get the daily event prizes because of something I didn't do.

Furrymoosen

darthlord44 said:

Here is my browser history and below is the secondary account I can currently log into. So if I had downloaded an emulator, why would I still be able to log into the secondary account when both should be blocked?

You can post all the screenshots you want, you will never prove anything, even if you are innocent. Any screenshot you send will only be to defend you, and of course you wouldn't willingly send something that would incriminate you.
Kabam support is your only help anyway. Literally nothing can be done about this on the forums. Support already told you what was what.

willrun4adonut

As stated by Furrymoosen

Furrymoosen said:

darthlord44 said:

This is what actually happened. They told me nothing could be done because I had an emulator, something that the screenshot shows was installed from the Play Store. I can also show the screenshot of the secondary account.

You could also have an emulator installed. It's possible to have both things. Not saying you do, but you're not going to prove (especially not here) that you didn't.
I've switched between accounts plenty of times, sometimes rapidly, and never logged back in to find one banned. So that's not an issue. They're usually pretty spot on about the use of 3rd party software.

Your history doesn't prove anything. Again, you could have deleted the website you visited, used another device with third party software, edited the screenshot, etc.

Your only hope is to send another ticket, but I highly doubt it will be reversed. We've seen this play out too many times on the forums.

CandyCane2

Yeah and your lucky it’s not a perma ban

darthlord44

Furrymoosen said:

darthlord44 said:

Here is my browser history and below is the secondary account I can currently log into. So if I had downloaded an emulator, why would I still be able to log into the secondary account when both should be blocked?

You can post all the screenshots you want, you will never prove anything, even if you are innocent. Any screenshot you send will only be to defend you, and of course you wouldn't willingly send something that would incriminate you.
Kabam support is your only help anyway. Literally nothing can be done about this on the forums. Support already told you what was what.

The question here is, why would I use an emulator if I had already finished Act 9.2, and also, why would I use an emulator if I had already downloaded the game before switching to the main account? I've been playing the game for almost 6 years, and then one day out of nowhere it appears to me that I have been banned because of an emulator that I haven't downloaded.

Herbal_Taxman

#weekendforumstuff

Furrymoosen

darthlord44 said:

Furrymoosen said:

darthlord44 said:

Here is my browser history and below is the secondary account I can currently log into. So if I had downloaded an emulator, why would I still be able to log into the secondary account when both should be blocked?

You can post all the screenshots you want, you will never prove anything, even if you are innocent. Any screenshot you send will only be to defend you, and of course you wouldn't willingly send something that would incriminate you.
Kabam support is your only help anyway. Literally nothing can be done about this on the forums. Support already told you what was what.

The question here is, why would I use an emulator if I had already finished Act 9.2, and also, why would I use an emulator if I had already downloaded the game before switching to the main account? I've been playing the game for almost 6 years, and then one day out of nowhere it appears to me that I have been banned because of an emulator that I haven't downloaded.

And that's been the question we've had for every single person that's ever cheated in the game. Why would anyone do it for any reason?
I'm not saying you did it. All I am saying is that you can't prove innocence with screenshots and you won't build an army of support here on the forums. We've seen this story play out dozens of times and, except for on one occasion, the player is always found to be guilty. So unfortunately there isn't even a benefit of the doubt to be offered here.
Support is your only help and they told you what the deal was. You can keep saying you didn't do it, but your word doesn't trump their data. As donut said, you can attempt to submit another ticket and see if they will review it again on the slight chance their system read something wrong, but that's all you've got.

CandyCane2

Kabam’s anti cheat system is very smart. They don’t just ban people for no reason.

I remember way back when one guy got banned by kabam for no reason, and then later got his account. That could be the case here, but I would bet my lunch money that you 99.99% used a cheat/emulator. Kabam already told you themselves that the ban was for using an emulator according to your data and info you shared.

Wait out the 7 days.

darthlord44

I submitted a new request in the hope that this problem will be resolved.

Captainaiden

there will be always plot twist to every story that i wrongly banned

darthlord44

The reason I'm banned is because I used Game Turbo, a feature that Xiaomi phones have against Lotan, since on my device there came a time when the screen froze and I had to use it to make that happen again.

RevHeresy

I love posts where the OP thinks we can unban or fix Kabam issues.

Furrymoosen

darthlord44 said:

The reason I'm banned is because I used Game Turbo, a feature that Xiaomi phones have against Lotan, since on my device there came a time when the screen froze and I had to use it to make that happen again.

Samsung, Apple and other manufacturers have similar features, so that's not it. Next option.

captain_rogers

darthlord44 said:

The reason I'm banned is because I used Game Turbo, a feature that Xiaomi phones have against Lotan, since on my device there came a time when the screen froze and I had to use it to make that happen again.

I play with game turbo all the time. That's not a issue.

Sundance_2099

You didn't go on holiday to Mexico did you?

darthlord44

Sundance_2099 said:

You didn't go on holiday to Mexico did you?

I'm from Mexico, but I'm answering in English.

darthlord44

Furrymoosen said:

darthlord44 said:

The reason I'm banned is because I used Game Turbo, a feature that Xiaomi phones have against Lotan, since on my device there came a time when the screen froze and I had to use it to make that happen again.

Samsung, Apple and other manufacturers have similar features, so that's not it. Next option.

I did not get any further information from them due to security measures.

CandyCane2

darthlord44 said:

Furrymoosen said:

darthlord44 said:

The reason I'm banned is because I used Game Turbo, a feature that Xiaomi phones have against Lotan, since on my device there came a time when the screen froze and I had to use it to make that happen again.

Samsung, Apple and other manufacturers have similar features, so that's not it. Next option.

I did not get any further information from them due to security measures.

Only option is to wait 6 days.

darthlord44

CandyCane2 said:

darthlord44 said:

Furrymoosen said:

darthlord44 said:

The reason I'm banned is because I used Game Turbo, a feature that Xiaomi phones have against Lotan, since on my device there came a time when the screen froze and I had to use it to make that happen again.

Samsung, Apple and other manufacturers have similar features, so that's not it. Next option.

I did not get any further information from them due to security measures.

Only option is to wait 6 days.

That's what I'll do, although the bad thing is that I couldn't test Counter Nefaria too much at rank 4.