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Xsolla keeps ripping me off

On 2 separate occasions I've bought items from the online store and twice they have charged my account twice each time and they have refused to refund the money
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I’ll have to check my statements to make sure they haven’t rorted me too
The way this works is: you buy the thing and select cash (or one of the store fronts, which is the same thing) and xSolla emails you an invoice for the purchase. You have to take that invoice to a participating storefront and give it to the cashier (its a QR code, so you can print it out or show them the QR code at the register from a device), and then they take payment from you. When that is acknowledged, the purchase goes through. For me my recollection is this process took just minutes.
It is theoretically possible to pay for something and then not get it of course, but then you have receipts and documentation. But it is impossible to be double charged, and it is impossible for then to invent a charge you did not make. It is also impossible to accidentally buy the same item twice by mistake, as you'd still have to go through the process of manually paying for the thing.
It is a hassle, but it is an option that puts you literally in the loop for every single payment that can't be bypassed due to a processing error.