Accidental Use of Poolshields. Kabam won't help

Submitted a support ticket to Kabam because I accidentally purchased the wrong bundle with my Poolshields. I meant to click on Bundle 2 and I accidentally clicked on Bundle 6 as it is right below. Didn't realize my mistake until the ISO selectors popped up because Bundle 2 doesn't include the ISO selectors. I haven't used any of the items. Asked Kabam to claw them back and return my Poolshields so I can buy what I wanted. They responded to my support ticket that sales were final and they couldn't help. How have I heard over my 10 years of playing this game that Kabam support can help with these types of issues but are unwilling to help me in this instance. Disappointing for a long time player and has me questioning how much time I want to continue to put into this game. Hopefully this can help get my issue escalated as it was an honest mistake that I put a ticket in about right away.

Comments

DoigYugo

Has anyone else had issues like this that have been resolved by Kabam in the past? 3 of Bundle 2 would give me the ability to take 2 champs to R3 unlike Bundle 6 which would give me 3 R2s. Definitely want my R3s. Kabam please help. @Karatemike415 @KabamDORK @kabam (osaurus) rex

13579rebel_

I had the same issue last year but you won't have any luck as any purchases are irreversible.

SummonerNR

They have responded to others saying “purchases are not reversible”.

BUT, you can ask instead if they could SWAP OUT whatever you got initially (so long as you haven’t done anything with those items/champs/crystals), and give you (SPECIFY WHICH OFFER) the other stuff instead.
But that may be dependent on it being the same cost (?)

Someone had gotten a SWITCH from one champ they accidentally chose, to another champ. (but NOT an actual refund back to an unopened crystal).

Have a feeling this may be due to getting Milestone Points based on Spending PoolShields.
And if they refunded your PoolShields, they may not be able to subtract progress on the Spend Event Milestones. Thus allowing a double-progress on your Spend Event (which they would NOT want to happen).