Instability and Crashing on Devices

ShellytonzShellytonz Member Posts: 3
in Bugs and Known Issues
I have had a Marvel Contest of Champions account for over 1 year now on my IPod Touch 5 and every time I log in to the game I get something pop up that says "this device is not supported for this game, this may feature instability." Every time I try to do fights the game crashes before, during or after the fight. The loading screens and starting screens also take a significantly longer time than on other devices. It makes stuff like arena and questing really horrible, and I don't want to have to use other devices because I don't have any that I can use as often as my IPod Touch 5 and I have a five star on this account so Kabam can you please fix this.

Comments

  • BobomanBoboman Member Posts: 716 ★★
    Shellytonz wrote: »
    I have had a Marvel Contest of Champions account for over 1 year now on my IPod Touch 5 and every time I log in to the game I get something pop up that says "this device is not supported for this game, this may feature instability." Every time I try to do fights the game crashes before, during or after the fight. The loading screens and starting screens also take a significantly longer time than on other devices. It makes stuff like arena and questing really horrible, and I don't want to have to use other devices because I don't have any that I can use as often as my IPod Touch 5 and I have a five star on this account so Kabam can you please fix this.

    switch devices
  • ShellytonzShellytonz Member Posts: 3
    I can't, I don't have any I can switch to
  • Dave_the_destroyerDave_the_destroyer Member Posts: 981 ★★
    @Shellytonz If its not supported mate then thats it. It wont be fixed or updated. Sucks you dont have another device, but there is nothing Kabam can do about this for you im afraid
  • Kabam SophiaKabam Sophia Moderator Posts: 241
    Hi there! We have a very detailed knowledge-base right in the game with answers to questions like these!

    In the game on the home screen, please tap the grey gear icon in the top left corner. From there, tap on the button that says “Support”. Seek your question!

    If you’re not able to find the answer and have more questions, tap the button that states, “Need more help? Contact us” to submit a support ticket and a member of our Support Team will be happy to assist you further.

    I've gone ahead and looked up the unsupported devices for you, the information is available HERE
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