Morningstar not working right - bug ???

Anyone noticed a bug with MorningStar ? When I hit SP3 and siphon the defenders soul, her soul counter should start at 50 and go up as I land successful hits (see example screenshot) but it doesn't, it starts at 40 and goes down rapidly making it nearly impossible even with successful hit to retain. Every video I've watched of her shows it working (historically) but at this moment in time it totally isn't working - Pretty certain I'm doing it exactly as it's being done on videos
Logged a ticket with Kabam support but they said "they have passed the details on" and further stated "This request is closed for comments" - Like how useless is that ? I don't expect weekly updates but I don't expect the support ticket to be closed because they can't be @rsed keeping me in the loop ?
Logged a ticket with Kabam support but they said "they have passed the details on" and further stated "This request is closed for comments" - Like how useless is that ? I don't expect weekly updates but I don't expect the support ticket to be closed because they can't be @rsed keeping me in the loop ?
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