Help with an issue

Today I got AW rewards and instead of trading my loyalty crystal shatter for 7 star shards I mistakenly converted them to loyalty crystal shard. Can I write to support and ask them to convert them back?

Comments

Beerus2Strong

I think certain requests should not be granted honestly. "I did this when all I wanted to do was the opposite" is so rife nowadays.

If it's the game costing you resources that I understand but players should own up to their mistakes.

DarkQuake

They wont give them back as it was a mistake you made as a player. If it was a bug then they would have to.

JESUSCHRIST

Yes you can write to support and ask, no harm trying

Whether they will do it is up to them really

Chiragcool

Yes you can write to support and ask, no harm trying

Whether they will do it is up to them really

Yeah did that, let's see.

Justagod

I have made the same mistake.
I wrote to support and they fixed it.

Chiragcool

I have made the same mistake.
I wrote to support and they fixed it.

Glad to hear this 😊👍

SummonerNR

Loyalty Crystal SHATTER (from AW Season rewards)

Is that the only 2 things we can use the Shatter on ? (in the Loyalty Store, but have to scroll all the way to bottom of that Store's items)

* Towards LOYALTY CRYSTAL “Shards” (“Shards” in a different sense than normal, because then takes only 15 (?) shards to buy a Whole Loyalty Crystal, and from in same Loyalty Store as opposed to over in Crystals Tab)

* Or towards 7* Crystal Shards.

Note, takes 15 Shatter to get either one, the full 7* pool crystal, vs the 6-champ pool for Loyalty crystal.

Is it ok to spend the “Shatter” soon as we get them each War season ? So there won't be anything further where holding onto a certain higher amount of Shatter will be needed later ?

ButteredPopcorn8008

Loyalty Crystal SHATTER (from AW Season rewards)

Is that the only 2 things we can use the Shatter on ? (in the Loyalty Store, but have to scroll all the way to bottom of that Store's items)

* Towards LOYALTY CRYSTAL “Shards” (“Shards” in a different sense than normal, because then takes only 15 (?) shards to buy a Whole Loyalty Crystal, and from in same Loyalty Store as opposed to over in Crystals Tab)

* Or towards 7* Crystal Shards.

Note, takes 15 Shatter to get either one, the full 7* pool crystal, vs the 6-champ pool for Loyalty crystal.

Is it ok to spend the “Shatter” soon as we get them each War season ? So there won't be anything further where holding onto a certain higher amount of Shatter will be needed later ?

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