Unable to find the code. Enter a valid code

I got my PC Launch Pre-Registering award code in the email, I typed my code in, I hit that ‘Apply Code’ button, and it says ‘Unable to find the code. Enter a valid code’!
Please I need help! I didn’t miss any letters, caps or numbers. I typed in correctly and I have tried many times.
Please HELP!!!

Comments

willrun4adonut

I'm sure this won't fix it, but have you tried copying and pasting the code instead of typing it?

StoneyTree

I'm sure this won't fix it, but have you tried copying and pasting the code instead of typing it?

Thank you for your comment.
It was never my intention to type it in myself, that’s too much hassle. I tried to copy it in the first place.
But the content of the email was a big pic file, the code couldn’t be copied. That’s why I typed it in by hand.

willrun4adonut

I'm sure this won't fix it, but have you tried copying and pasting the code instead of typing it?
Thank you for your comment.
It was never my intention to type it in myself, that’s too much hassle. I tried to copy it in the first place.
But the content of the email was a big pic file, the code couldn’t be copied. That’s why I typed it in by hand.

That's weird. Mine let me copy and paste it. I had to copy and paste mine because it had two letters that I didn't know were lower case L or capital i.

StoneyTree

I'm sure this won't fix it, but have you tried copying and pasting the code instead of typing it?
Thank you for your comment.
It was never my intention to type it in myself, that’s too much hassle. I tried to copy it in the first place.
But the content of the email was a big pic file, the code couldn’t be copied. That’s why I typed it in by hand.
That's weird. Mine let me copy and paste it. I had to copy and paste mine because it had two letters that I didn't know were lower case L or capital i.

I got it! Thank you for your advice! I tried another browser and the code can be copied. And I got the reward!
Thank you!

Darceyprime

I havnt!!! Have done the same. Copy and paste yet nothing. Says not valid.